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The intertwined relationships of power, justice and dependence

Jessica J. Hoppner (Department of Marketing, School of Management, George Mason University, Fairfax, Virginia, USA)
David A. Griffith (Department of Marketing, College of Business and Economics, Lehigh University, Bethlehem, Pennsylvania, USA)
ChangSeob Yeo (Department of Marketing, The Eli Broad Graduate School of Management, Michigan State University, East Lansing, Michigan, USA)

European Journal of Marketing

ISSN: 0309-0566

Article publication date: 2 September 2014

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Abstract

Purpose

The purpose of this study, drawing from exchange theory, is to examine how the intertwined relationships between power, justice and relative dependence influence relationship performance in buyer – seller relationships.

Design/methodology/approach

A two-wave structural equation model with latent variable interactions was estimated on a dataset of 283 buyer – seller relationships.

Findings

Exercised coercive and reward power follow different processes, direct and indirect, to influence relationship performance. The use of coercion was found to be substantively more detrimental to the buyer – seller relationship than the use of rewards were beneficial. Relative dependence tempers the negative influence of coercion.

Research limitations/implications

Managers of buyer – seller relationships need to be judicious in their use of coercion and rewards. In their efforts to manage relationship performance, whenever possible, managers should seek to avoid punishing their partner more so than they should seek to reward them.

Originality/value

Although proposed under a single theoretical perspective, power and justice have developed as separate streams within the extant literature. Examining these constructs together can increase the current understanding of how to manage buyer – seller relationships.

Keywords

Citation

J. Hoppner, J., A. Griffith, D. and Yeo, C. (2014), "The intertwined relationships of power, justice and dependence", European Journal of Marketing, Vol. 48 No. 9/10, pp. 1690-1708. https://doi.org/10.1108/EJM-03-2013-0147

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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