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Visiting museums via augmented reality: an experience fast-tracking the digital transformation of the tourism industry

Sabine Khalil (Department of Accounting and Business Information Systems, Illinois State University, Normal, Illinois, USA)
Andreas Kallmuenzer (Department of Strategy, La Rochelle Business School, La Rochelle, France)
Sascha Kraus (Faculty of Economics and Management, Free University of Bozen-Bolzano, Bolzano, Italy) (University of Johannesburg, Auckland Park, South Africa)

European Journal of Innovation Management

ISSN: 1460-1060

Article publication date: 27 February 2023

Issue publication date: 17 July 2024

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Abstract

Purpose

Augmented reality (AR) is an emergent technology that has been impacting and beneficial to various industries. This is especially the case in the tourism industry since the COVID-19 crisis. To enable and enhance the museum experience, AR technology can be used as a tool to manage visitors' experiences and adapt to the digital transformation of industries. This research work aims to explore the acceptance of museum visitors for the adoption of this technology. For this purpose, the technology acceptance model (TAM) is used as the research lens.

Design/methodology/approach

The authors collected 316 responses from a survey handed out to prior visitors of immersive exhibitions shown via AR at the Atelier des Lumières in Paris and analyzed them through a structural equation model approach.

Findings

The study’s findings explain the behavior of visitors when attending immersive exhibitions according to the TAM and highlight two new constructs that need to be considered when using the TAM with AR technology: user satisfaction and social mimetism.

Originality/value

The study’s findings support that implementing AR technology in the museum industry provides great opportunities for the tourism industry to recover from the economic crisis that followed from the COVID-19 health crisis. The authors identified new thriving concepts in the 21st century with the rise of social media, such as social mimetism, that propels visitors to have a positive attitude and intention to attend immersive exhibitions.

Keywords

Citation

Khalil, S., Kallmuenzer, A. and Kraus, S. (2024), "Visiting museums via augmented reality: an experience fast-tracking the digital transformation of the tourism industry", European Journal of Innovation Management, Vol. 27 No. 6, pp. 2084-2100. https://doi.org/10.1108/EJIM-09-2022-0479

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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