Quiet quitting: a comprehensive exploration of hidden problems

Abstract

Purpose

This study's objective is to give a thorough overview of the literature in the field of “quiet quitting.” This paper presents literature review on quiet quitting, analyzing its conceptual framework, antecedents, outcomes, and potential strategies for addressing this pervasive issue.

Design/methodology/approach

Using the keywords “quiet quitting” and “silent quitting” from the Scopus database, a systematic review of the literature was conducted, applying the Antecedents-Behaviour-Consequences (ABC) approach, popularized by B.F Skinner, to get a conceptual clarity of this topic. There were just twenty articles discovered in the search until October 15, 2023. This review was undertaken after full-text screening of relevant studies, which are duly cited. The literature review also revealed some themes that are discussed in the study.

Findings

The study identifies relevant “quiet quitting” definitions as well as potential individual and organizational-level causes using a descriptive and thematic review of the literature. Additionally, critical insights and research gaps that could be used for empirical studies are identified.

Practical implications

This study provides as a roadmap for organizations to proactively recognize and address concerns, resulting in enhanced workforce well-being and productivity.

Originality/value

The study could spur further research and serve as a resource for scholars interested in the concept of “quiet quitting,” as well as benefiting human resource managers who prefer evidence-based management.

Citation

Kachhap, V. and Singh, T. (2024), "Quiet quitting: a comprehensive exploration of hidden problems", Development and Learning in Organizations, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/DLO-10-2023-0214