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Embracing digitalisation of the profession and practice: MIA’s walking the tech talk

Zamzulaila Zakaria (International Islamic University Malaysia, Kuala Lumpur, Malaysia)
Zarina Zakaria (University of Malaya, Kuala Lumpur, Malaysia)
Noor Adwa Sulaiman (University of Malaya, Kuala Lumpur, Malaysia)
Norizah Mustamil (University of Malaya, Kuala Lumpur, Malaysia)

Publication date: 23 June 2021


Study level/applicability

Undergraduate courses: Auditing, Leadership, Management accounting. Postgraduate courses: Leadership, Management accounting.

Subject area

Auditing, Leadership, Management accounting

Case overview

This case documents the journey of a professional accountancy organisation, namely, the Malaysian Institute of Accountants (MIA) and document the MIA’s journey on the establishment of digital blueprint for the accounting profession in Malaysia including some major milestone in innovating audit evidence-gathering technique by introducing e-confirm for auditing bank confirmation in Malaysia. This case highlights the significant role played by a lady chief executive officer (CEO) in embarking into the digitalisation of the accountancy profession and practice in Malaysia. While the ultimate objective of digital blueprint is to transform the accounting and auditing practices in Malaysia, the CEO has led by example by embedding digitalisation within MIA’s practices itself.

Expected learning outcomes

The learning outcome of this paper are as follows: to develop students’ understanding on the right attitudes, skills and characters that a successful leader should possess in contemporary business environment by focusing on dilemma and stereo-typing faced by women leaders; to develop the students’ understanding on the changes in business environment particularly the rise of digital technology that affecting the ways in which accounting functions in organisations; to encourage students to be aware that technical accounting knowledge is just one of the key success factors in the career of a professional accountant. The case offer insight into accountants’ role in digital environment and the development needed for accounting profession; to demonstrate how auditing process can benefit from the advancement in technology; and to encourage critical discussion on the development of accounting profession in Malaysia. The case aims to develop students’ critical discussion on the roles of MIA as a regulator of accounting profession and to appreciate historical development of accounting profession in Malaysia. The case also aims to encourage students to realise the existence of other professional accounting bodies, accounting practitioners and academic accountants, and together with MIA, they play significant role in shaping the accounting profession in Malaysia.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email to request teaching notes.

Social implications

The case has a strong implication on the role of effective leaders in ensuring that significant efforts involved in digitalisation journal, a vital need for the accountancy professional to continue to be a relevant profession, is a success.

Subject code

CSS 1: Accounting and Finance.


Women leadership, Digitalisation, Professional accountancy organisation, Electronic bank confirmation, Malaysia



Zakaria, Z., Zakaria, Z., Sulaiman, N.A. and Mustamil, N. (2021), "Embracing digitalisation of the profession and practice: MIA’s walking the tech talk", .



Emerald Publishing Limited

Copyright © 2021, Zamzulaila Zakaria, Zarina Zakaria, Noor Adwa Sulaiman and Norizah Mustamil.

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