To read the full version of this content please select one of the options below:

The role of chronological age and work experience on emotional labor: The mediating effect of emotional intelligence

Won-Moo Hur (School of Business Administration, Pukyong National University, Busan, Republic of Korea)
Tae-Won Moon (School of Business Administration, Hongik University, Seoul, Republic of Korea)
Su-Jin Han (Department of Business Administration, Hoseo University, Cheonan-si, Republic of Korea)

Career Development International

ISSN: 1362-0436

Publication date: 4 November 2014

Abstract

Purpose

The purpose of this paper is to investigate how chronological age and work experience affect emotional labor strategies (i.e. deep acting and surface acting) through emotional intelligence (EI).

Design/methodology/approach

Structural equation modeling analysis provided support for the hypotheses based on a sample of 256 flight attendants working for four South Korean airlines.

Findings

The results showed that chronological age has a positive effect on both surface and deep acting. The study also found that work experience has a negative influence on surface acting, whereas it has a non-significant effect on deep acting. In addition, the investigation suggests that EI mediates the relationship between work experience and deep acting.

Originality/value

The current study will add to the growing body of research on emotional labor by examining the effect of chronological age and work experience on emotional labor strategies through EI.

Keywords

Acknowledgements

This work was supported by the National Research Foundation of Korea Grant funded by the Korean Government (NRF-2013S1A5A2A03045125).

Citation

Hur, W.-M., Moon, T.-W. and Han, S.-J. (2014), "The role of chronological age and work experience on emotional labor: The mediating effect of emotional intelligence", Career Development International, Vol. 19 No. 7, pp. 734-754. https://doi.org/10.1108/CDI-12-2013-0162

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited