Job resourcefulness, job crafting and task performance in a post-COVID-19 context: a diary study on tour and travel frontline employees
Career Development International
ISSN: 1362-0436
Article publication date: 29 December 2023
Issue publication date: 23 January 2024
Abstract
Purpose
The study aims to examine whether job resourcefulness affects task performance through job crafting at the within-person level.
Design/methodology/approach
The data were collected from employees of the tour and travel firms and their supervisors. Multilevel structural equation modeling (MSEM) was used for analysis due to the repeated data structure, for example, days (n = 900) nested in individuals (n = 180).
Findings
Results show a positive association between job resourcefulness and task performance, with the full mediation of job crafting at the within-person level.
Originality/value
The study concludes that variation in job resourcefulness impacts job crafting and task performance at the within-person level.
Keywords
Acknowledgements
The authors would like to express their sincere gratitude to the anonymous reviewers and the editors of Career Development International, who contributed to improving the quality of this paper.
Citation
Rubaca, U. and Khan, M. (2024), "Job resourcefulness, job crafting and task performance in a post-COVID-19 context: a diary study on tour and travel frontline employees", Career Development International, Vol. 29 No. 1, pp. 127-140. https://doi.org/10.1108/CDI-06-2023-0191
Publisher
:Emerald Publishing Limited
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