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Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Inge L. Hulshof (Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands)
Evangelia Demerouti (Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands)
Pascale M. Le Blanc (Human Performance Management Group, Eindhoven University of Technology, Eindhoven, Netherlands)

Career Development International

ISSN: 1362-0436

Article publication date: 2 March 2020

Issue publication date: 15 July 2020

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Abstract

Purpose

This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.

Design/methodology/approach

Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.

Findings

Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.

Originality/value

The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

Keywords

Citation

Hulshof, I.L., Demerouti, E. and Le Blanc, P.M. (2020), "Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement", Career Development International, Vol. 25 No. 4, pp. 355-371. https://doi.org/10.1108/CDI-05-2019-0111

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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