The purpose of this paper is to update existing Kauffmann’s NK model to evaluate the manufacturing fitness of strategic business capabilities. The updated model is tested in a digital manufacturing (DM) setting to investigate the sequence for developing cumulative capabilities that can yield the maximum payoff.
The authors develop a grey–DEMATEL–NK fitness model and show its application, through a case study, to a DM firm in India.
The grey–DEMATEL–NK model helps evaluate multiple manufacturing capabilities and indicates that quality–flexibility–cost–delivery is the sequence that yields the maximum manufacturing fitness (competitive payoff) for a DM firm. This sequence helps the firm reorganise its internal business processes and is different from that used to develop cumulative capabilities in a traditional manufacturing setting (quality–delivery–flexibility–cost).
This study presents a pilot model for computing the cumulative capabilities payoff and prescribes a sequence for developing cumulative capabilities within a DM context.
The authors would like to thank the Department of Science and Technology (DST), Government of India for presenting the international travel support to the authors. The authors are grateful to the Digital Manufacturing Firm for participating in this research. The authors also thank anonymous reviewers and editorial team for their constructive comments.
Kulkarni, S., Verma, P. and Mukundan, R. (2019), "Performance landscape modeling in digital manufacturing firm", Business Process Management Journal, Vol. 25 No. 3, pp. 533-552. https://doi.org/10.1108/BPMJ-11-2017-0333
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