Performance landscape modeling in digital manufacturing firm

Sourabh Kulkarni (Department of Industrial Engineering and Manufacturing Systems, National Institute of Industrial Engineering, Mumbai, India)
Priyanka Verma (Department of Industrial Engineering and Manufacturing Systems, National Institute of Industrial Engineering, Mumbai, India)
R. Mukundan (Department of Engineering Technology and Project Management, National Institute of Industrial Engineering, Mumbai, India)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 27 June 2019

Abstract

Purpose

The purpose of this paper is to update existing Kauffmann’s NK model to evaluate the manufacturing fitness of strategic business capabilities. The updated model is tested in a digital manufacturing (DM) setting to investigate the sequence for developing cumulative capabilities that can yield the maximum payoff.

Design/methodology/approach

The authors develop a grey–DEMATEL–NK fitness model and show its application, through a case study, to a DM firm in India.

Findings

The grey–DEMATEL–NK model helps evaluate multiple manufacturing capabilities and indicates that quality–flexibility–cost–delivery is the sequence that yields the maximum manufacturing fitness (competitive payoff) for a DM firm. This sequence helps the firm reorganise its internal business processes and is different from that used to develop cumulative capabilities in a traditional manufacturing setting (quality–delivery–flexibility–cost).

Originality/value

This study presents a pilot model for computing the cumulative capabilities payoff and prescribes a sequence for developing cumulative capabilities within a DM context.

Keywords

Acknowledgements

The authors would like to thank the Department of Science and Technology (DST), Government of India for presenting the international travel support to the authors. The authors are grateful to the Digital Manufacturing Firm for participating in this research. The authors also thank anonymous reviewers and editorial team for their constructive comments.

Citation

Kulkarni, S., Verma, P. and Mukundan, R. (2019), "Performance landscape modeling in digital manufacturing firm", Business Process Management Journal, Vol. 25 No. 3, pp. 533-552. https://doi.org/10.1108/BPMJ-11-2017-0333

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.