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A theory of contingent business process management

Sarah Zelt (Universitat Liechtenstein, Vaduz, Liechtenstein)
Jan Recker (Information Systems and Systems Development, University of Cologne, Köln, Germany)
Theresa Schmiedel (Institute of Information Systems, University of Applied Sciences and Arts Northwestern Switzerland, Basel, Switzerland)
Jan vom Brocke (Institute of Business Information Systems, University of Liechtenstein, Vaduz, Liechtenstein)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 4 December 2018

Issue publication date: 12 September 2019

2087

Abstract

Purpose

Many researchers and practitioners suggest a contingent instead of a “one size fits all” approach in business process management (BPM). The purpose of this paper is to offer a contingency theory of BPM, which proposes contingency factors relevant to the successful management of business processes and that explains how and why these contingencies impact the relationships between process management and performance.

Design/methodology/approach

The authors develop the theory by drawing on organizational information processing theory (OIPT) and applying an information processing (IP) perspective to the process level.

Findings

The premise of the model is that the process management mechanisms such as documentation, standardization or monitoring must compensate for the uncertainty and equivocality of the nature of the process that has to be managed. In turn, managing through successful adaptation is a prerequisite for process performance.

Research limitations/implications

The theory provides a set of testable propositions that specify the relationship between process management mechanisms and process performance. The authors also discuss implications of the new theory for further theorizing and outline empirical research strategies that can be followed to enact, evaluate and extend the theory.

Practical implications

The theory developed in this paper allows an alternative way to describe organizational processes and supports the derivation of context-sensitive management approaches for process documentation, standardization, monitoring, execution and coordination.

Originality/value

The theoretical model is novel in that it provides a contextualized view on BPM that acknowledges different types of processes and suggests different mechanisms for managing these. The authors hope the paper serves as inspiration both for further theory development as well as to empirical studies that test, refute, support or otherwise augment the arguments.

Keywords

Citation

Zelt, S., Recker, J., Schmiedel, T. and vom Brocke, J. (2019), "A theory of contingent business process management", Business Process Management Journal, Vol. 25 No. 6, pp. 1291-1316. https://doi.org/10.1108/BPMJ-05-2018-0129

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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