The goal of the present article is to contribute to the extant literature about the exploitation of IoT in seaports by illustrating in detail how such IT infrastructures can impact on the redesign of their business processes. Thus, the research question of the study is: how do IoT technologies redesign the business processes of seaports?
The article reports the illustrative case study of the German Port of Hamburg, one of the main European seaports, which widely adopted technologies based on IoT over the last few years.
The results show the adoption of IoT technologies widely redesigns and improves the performance of all the main business process of the port analysed, in particular those processes related to technology and information of the organisation. The IoT-driven BPR must be planned strategically by the port management and implies the involvement of all the port stakeholders and, if necessary, the hiring external professional partners.
Despite some authors report generically which are the ports operational domains more affected by IoT, there is a lack of studies about the specific implications of the adoption of such technologies on the BPR of seaports. The article fills in this gap.
Ferretti, M. and Schiavone, F. (2016), "Internet of Things and business processes redesign in seaports. The case of Hamburg", Business Process Management Journal, Vol. 22 No. 2. https://doi.org/10.1108/BPMJ-05-2015-0079Download as .RIS
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