Human factor in business process management: modeling competencies of BPM roles
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 28 September 2020
Issue publication date: 25 January 2021
Abstract
Purpose
The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.
Design/methodology/approach
The research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development.
Findings
This paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies.
Research limitations/implications
There is lack of research (a research gap) in the field of BPM roles, what they do and what they should do.
Practical implications
A system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration.
Social implications
Another possible utilization is in higher education in business administration.
Originality/value
It proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.
Keywords
Acknowledgements
This work is a part of research project realized by Tomas Bata University - Faculty of Management and Economics VaV-IP-RO/2018/03. This work is a part of the projects: VEGA 1/0600/20, KEGA 012TUKE-4/2019, APVV SK-SRB-18–0053.
Citation
Hrabal, M., Tuček, D., Molnár, V. and Fedorko, G. (2021), "Human factor in business process management: modeling competencies of BPM roles", Business Process Management Journal, Vol. 27 No. 1, pp. 275-305. https://doi.org/10.1108/BPMJ-04-2020-0161
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited