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Interview with Michael Rosemann on ambidextrous business process management

Thomas Kohlborn (Information Systems School, Queensland University of Technology, Brisbane, Australia)
Oliver Mueller (Institute of Information Systems, University of Liechtenstein, Vaduz, Principality of Liechtenstein)
Jens Poeppelbuss (Industrial Services Group, University of Bremen, Bremen, Germany)
Maximilian Roeglinger (FIM Research Center Finance & Information Management, University of Augsburg, Augsburg, Germany)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 July 2014

Abstract

Purpose

More than two decades after the early works about Business Process Management (BPM) were published by the discipline's thought-leaders of that time, the authors were interested in getting an assessment of what BPM has been able to achieve so far, what promises have been fulfilled, and where BPM should be heading in the future. The purpose of this paper is to discuss the above issues.

Design/methodology/approach

The authors conducted an interview with Professor Michael Rosemann, one of today's authorities in the BPM field, who shared with us his thoughts on ambidextrous BPM.

Findings

According to Michael Rosemann, the BPM community has, since its conception, put much effort in mastering exploitative BPM that focusses on analyzing and automating single processes as well as on improving such processes step-by-step. However, explorative BPM, which emphasizes radical process change, process innovation and the enabling of new business models, still is in its infancy. Professor Rosemann therefore calls for ambidextrous BPM integrating exploitative and explorative capabilities, more interdisciplinary as well as a closer collaboration between academia and practice.

Originality/value

In this interview, Michael Rosemann points to directions of future development for the BPM community, particularly with respect to explorative BPM. Michael Rosemann also highlights the skillset explorative BPM researchers and professionals should have.

Keywords

Citation

Kohlborn, T., Mueller, O., Poeppelbuss, J. and Roeglinger, M. (2014), "Interview with Michael Rosemann on ambidextrous business process management", Business Process Management Journal, Vol. 20 No. 4, pp. 634-638. https://doi.org/10.1108/BPMJ-02-2014-0012

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited