More efforts after feeling rejected: the effects of poor voice quality on employee's motivation to make high-quality voice
ISSN: 1746-5265
Article publication date: 8 June 2022
Issue publication date: 30 June 2022
Abstract
Purpose
This study aims to reveal the positive side of poor voice quality. Grounding on sociometer theory, this study proposes a model to explore how poor voice quality affects employee's motivation to make high-quality voice via managerial non-endorsement and employee's self-perception of poor voice quality.
Design/methodology/approach
The sample consisted of 247 employees and immediate supervisors of employees in China. To minimize potential common method biases and reduce participants' fatigue, a three-wave method for the data collection with each wave separated by one month was executed. Path analysis and bootstrapping approach were adopted to verify the hypotheses.
Findings
The results illustrated that employee's poor voice quality was able to promote employee's motivation to make high-quality voice via managerial non-endorsement and employee's self-perception of poor voice quality.
Originality/value
First, this study extends our knowledge of the consequences of employee voice. Second, this study further contributes to the literature on voice quality by emphasizing the positive effects of poor voice quality. Third, this study enriches the sociometer theory by the explication of chain mediation as a key mechanism through which poor voice quality affects employee's motivation to make high-quality voice.
Keywords
Acknowledgements
This research was supported by the Cross Exploration Project of Beijing Institute of Petrochemical Technology (BIPTCSF-024). The authors are indebted to Editor Ruta Kazlauskaite and two Reviewers for their valuable comments and suggestions, and to Daiheng Li, Jieya He, and Xiaoyan Zhang for their assistance on earlier drafts of this article.
Citation
Liu, P. (2022), "More efforts after feeling rejected: the effects of poor voice quality on employee's motivation to make high-quality voice", Baltic Journal of Management, Vol. 17 No. 4, pp. 533-545. https://doi.org/10.1108/BJM-10-2021-0387
Publisher
:Emerald Publishing Limited
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