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Impact of participation on behaviour outcomes in health care service

Sabita Mahapatra (Department of Marketing, Indian Institute of Management, Indore, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 2 May 2017




The purpose of this paper is to examine the effect of patient participation on patient satisfaction and the subsequent effect on patient behavior outcomes


The research employs self-administered survey method to test hypotheses. The convenience sampling approach is used to collected data from 410 patients in metropolitan cities of India. The data are analyzed using SmartPLS to test the proposed model.


The results shows patient participation is positively related to behaviour outcomes and patient confidence and satisfaction mediate the effect of patient participation on adherence.

Research limitations/implications

The study was limited to a small sample which may somewhat limit generalization of the findings. However, the findings, based on primary data, are insightful. Second, the current study was cross-sectional in nature, whereas a longitudinal study could had measured changes in perceptions over an extended time period.

Practical implications

The results provide interesting insights about the significance of patient participation in positive behavior outcome. These insights will enable health care professionals and government to formulate a suitable policy through which to encourage patient participation in health treatment regimes.


The paper demonstrates the influence of patient participation on behavior. There has been little research on this aspect in the Indian context to date, so this study offers an important guideline to the health care industry in relation to introducing customer empowerment into health care regimes.



Mahapatra, S. (2017), "Impact of participation on behaviour outcomes in health care service", Benchmarking: An International Journal, Vol. 24 No. 4, pp. 1082-1098.



Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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