Benchmarking: An International Journal
Issue(s) available: 152 – From Volume: 6 Issue: 1, to Volume: 29 Issue: 5
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Volume 12
A formative measurement model and development of quality of work-life scale based on two-factor theory: evidence from Indian private industries
Radha YadavThis study examines the quality of work-life (QoWL) as a formative construct and validates the scale in an Indian context. Taking a cue from the two-factor (Herzberg…
Measuring the financial impact of equipment performance improvement: ISB and IEB metrics
Luis Alejandro Gólcher-Barguil, Simon Peter Nadeem, Jose Arturo Garza-Reyes, Ashutosh Samadhiya, Anil KumarEquipment performance helps the manufacturing sector achieve operational and financial improvements despite process variations. However, the literature lacks a clear index…
Framework for zero-defect manufacturing in Indian industries – Voice of the customer
Narottam Yadav, Mathiyazhagan Kaliyan, Tarik Saikouk, Susobhan Goswami, Ömer Faruk GörçünThe present paper proposes a framework for zero-defect manufacturing in Indian industries. Due to the current competitive market, there is a strong need to achieve zero…
Relationship of green human resource management with environmental performance: mediating effect of green organizational culture
Priyanka Aggarwal, Tanuja AgarwalaEnvironment concerns and climate changes have led organizations to reorient their processes with a focus toward sustainability. Organizations recognize that incorporating…
The effect of organizational justice on employee performance in the Indian Public Sector Units: the role of organizational identification
Subhra Pattnaik, Santosh Kumar TripathyPast studies have proved the effect of justice on performance. However, the findings across studies have been inconsistent and there remains a substantial unexplained…
Scenarios for optimizing timing for new product exits: a trifecta of models' predictive performances
Priyanka Sharma, David J. LichtenthalThe purpose of the study is applying and comparing models that predict optimal time for new product exit based on its demand pattern and survivability. This is to decide…
Demystifying the role of absorptive capacity in achieving innovation-based performance: model development and empirical validation
Sunali Bindra, Deepika Sharma, Hari Govind Mishra, Rohit BhardwajThe purpose of this study is to explicate the relationship between knowledge-based dynamic capacities (KBDC) and innovation-based performance (INPF) in information…
A comprehensive examination of psychological capital research using bibliometric, TCCM and content analysis
Meghna Goswami, Anil Kumar GoswamiIn today's dynamic business environment and crisis and pandemic like situations, psychological capital has become very significant for sustainable competitive advantage…
Benchmarking performance of new venture travel intermediaries: role of firm value and customer perceived value
Baljeet Singh, Rohit Kumar Singh, Pancy SinghLiterature concerning the linkages between entrepreneurial orientation (EO) and firm performance (FP) has been growing in tourism research. However, the linkage's…
Learning from failure to enhance performance: a systematic literature review of retail failure
Irfan Ahmed, Sanjay S. Mehta, C. Ganeshkumar, VivekShankar NatarajanThe objective of this paper is to develop a map of the contours of the phenomenon of retailer failure by aggregating, parsing and extracting known findings regarding…
Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun
Vijay Kuriakose, Sreejesh SThe study attempts to understand the relationship between behavioural conflict and employee well-being and examines the intervening role of the negative affect state…
Peace engineering and compassionate operations: a framework for leveraging social good
Maciel M. Queiroz, Charbel José Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour, Susana Carla Farias Pereira, Julio Carneiro-da-CunhaPeace engineering and compassionate operations can unlock the potential of emerging technologies for social good. This work aims to investigate the integration of peace…
Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets
Parvathy S. Nair, Atul Shiva, Nikhil Yadav, Priyanka TandonThe purpose of this study is to investigate the influence of mobile applications on investment decisions by retail investors in stocks and mutual funds. This study focuses…
Decarbonization strategy of businesses, stock return performance and investment styles: a systematic review
Namrata Ghosh, Dipti GuptaThis paper aims to provide a systematic review of the research focusing on the decarbonization strategy of businesses, stock return performance, and investment styles.
The impact of customer and supplier collaboration on green supply chain performance
Davood Andalib Ardakani, Asieh Soltanmohammadi, Stefan SeuringThe purpose of this study is to determine the extent to which institutional pressures affect supplier and customer collaboration and how collaboration explains green…
Influence of governance instruments on supply chain quality: a qualitative investigation in the dairy industry
Osvaldo de Souza, Marcio C. Machado, Victor Silva Correa, Renato TellesThis paper aims to explore the formal (i.e. contracts, standards, processes, and structure) and informal (i.e. social structure, norms, information sharing, and value…
The current state of benchmarking use and networks in facilities management
Justin R. Dodd, Jake Smithwick, Steven Call, Dipin KasanaThe purpose of this paper is to address the knowledge gap on the use of benchmarking techniques as utilized by facilities management (FM) professionals for the purpose of…
Corporate governance and financial performance: evidence from listed SMEs in India
Kuldeep Singh, Shailesh RastogiCorporate governance across small and medium enterprises (SMEs) is undergoing unremitting changes, primarily due to the listing of SMEs on SME exchanges. The changing…
Evaluation of risk factors in Ghanaian public-private-partnership (PPP) power projects using fuzzy synthetic evaluation methodology (FSEM)
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John EdwardsThis paper aims to evaluate the risk factors and determines the overall risk level (ORL) of public-private-partnership (PPP) power projects in Ghana using fuzzy synthetic…
Inventory management practices at a big-box retailer: a case study
Haya Esrar, Hossein Zolfaghariania, Hong YuManaging inventory continues to be a growing area of concern for many retailers due to the multitude of issues that arise from either an excess or shortage of inventory…
Assessing the impacts of government environmental policies on the small and medium-sized firm's performances in Korea and China
Hye-Young Joo, Hokey MinThis paper aims to examine which role governments can play in facilitating the small and medium-sized enterprises (SMEs)' environmental capabilities in a global…
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Shakiba Sadat Gavahi, Seyed Mohammad Hassan Hosseini, Arash MoheimaniMeeting the patients' requirements as customers of the health care sector is crucially important as a social responsibility. According to the resource constraints, only an…
Cloud adoption in Indian SMEs – an empirical analysis
Jayalaxmi Padmanabha Shetty, Rajesh PandaThis study aims to empirically validate the determinants of cloud adoption in small and medium enterprises (SMEs) in India and examine its impact on their economic performance.
Exploring the synergy between R&D and advertising and firm performance: a neural network approach
He-Boong Kwon, Jooh Lee, Laee ChoiThis paper explores the nonlinear interactions of research and development (R&D) and advertising and their synergistic effect on firm performance using Tobin's Q. This…
Mediating role of pro-environmental behavior in environmentally specific transformational leadership and subjective well-being
Monika SoniBased on self-determination theory, the paper investigates the link between environmentally specific transformational leadership (ETFL) and subjective well-being (SWB) of…
New business capacity of developed, developing and least developing economies: inspection through state-of-the-art fuzzy clustering and PSO-GBR frameworks
Indranil Ghosh, Rabin K. Jana, Paritosh PramanikIt is essential to validate whether a nation's economic strength always transpires into new business capacity. The present research strives to identify the key indicators…
The impact of green supply chain management practices on environmental performance during COVID-19 period: the case of discretionary companies in the G-20 countries
Rim El Khoury, Nohade Nasrallah, Osama F. Atayah, Mohamed Mahjoub Dhiaf, Guilherme F. FredericoThis study investigates the impact of green supply chain management (GSCM) practices on environmental performance in firms operating in the discretionary sector in the G20…
Enablers of work from home culture: an integrated empirical framework
Santanu Mandal, Payel Das, Gayathri V. Menon, R. AmrithaWith the emergence of COVID-19 and increased infections, organizations urged their employees to work from home. Furthermore, with the on-going pandemic, employees take…
Role and perspective of suppliers in brand co-creation: an exploratory study
Sanmitra Sarkar, Saikat BanerjeeThe purpose of this paper is to find supplier's role in brand co-creation. This paper also discusses the perspective of suppliers on the role and benefits of other…
Identifying and classifying the financial resilience measurement indices using intuitive fuzzy DEMATEL
Javad Zahedi, Mahdi Salehi, Mahdi MoradiThe current study aims to identify and classify the financial resilience measurement indices using the intuitive fuzzy approach.
Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs
Vimal Kumar, Pratima Verma, Ankesh Mittal, Juan Alfredo Tuesta Panduro, Sumanjeet Singh, Minakshi Paliwal, Nagendra Kumar SharmaThis study aims to identify how ICT appeared as an emergent business strategy and to investigate the impact of ICT adoption factors on the perceived benefits of micro…
Analysis of critical success factors for blockchain technology implementation in healthcare sector
Shivani Bali, Vikram Bali, Rajendra Prasad Mohanty, Dev GaurRecently, blockchain technology (BT) has resolved healthcare data management challenges. It helps healthcare providers automate medical records and mining to aid in data…
An analysis of drivers for the adoption of integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries
Dharmendra Hariyani, Sanjeev MishraScarcity of resources and ever-changing customer demand has driven the manufacturing organization to opt for an integrated sustainable-green-lean-six sigma-agile…
Predicting supply chain risks through big data analytics: role of risk alert tool in mitigating business disruption
Minseok Park, Nitya Prasad SinghAs organizations globalize, they are facing twin challenges of (1) how to develop actionable intelligence from the vast amount of data flowing into their organization and…
Managing resilience of micro, small and medium enterprises (MSMEs) during COVID-19: analysis of barriers
Anchal Gupta, Rajesh Kumar SinghMicro, small and medium enterprises (MSMEs) are facing major difficulties with working capital, need of digitalisation and lack of skilled workforce during this crisis…
Coordination issues in managing the reverse supply chain: a systematic literature review and future research directions
Saurabh Agrawal, Dharmendra Kumar, Rajesh Kumar Singh, Raj Kumar SinghReverse supply chain (RSC) is one of the ways to handle product returns efficiently. Recovery of residual value from product returns also helps in achieving…
Total quality management in Peruvian goods companies during the COVID-19 pandemic
Jorge Benny Benzaquen, Juan Pedro NarroThe aim of this research is to empirically assess the nine dimensions of the Total Quality Management (TQM) model, which have been categorized into four blocks: the top…
Mitigation themes in supply chain research during the COVID-19 pandemic: a systematic literature review
Sufian Qrunfleh, Shiri Vivek, Russ Merz, Deepak MathivathananThe purpose of this paper is to understand the themes and direction of supply chain mitigation and resilience research during the COVID-19 pandemic by conducting a…
Analysis of critical barriers in the sustainable supply chain of MSMEs: a case of Makhana (Foxnut) industry
Abhishek Kashyap, Om Ji ShuklaSustainability is a very important factor to be considered in the supply chain (SC) of any industry. Agricultural industry needs to be addressed even more importantly with…
Evaluating performance of an untargeted urban food security scheme in India
Magesh Nagarajan, Patturaja SelvarajThe purpose of this study is to evaluate the efficiency of the relative performances of Mother’s canteen across the regions of Tamil Nadu and find out the determinants of…
A framework for implementing a Supplier Kanban System through an action research methodology
Mohamad Ghozali Hassan, Muslim Diekola Akanmu, Pirabarkaran Ponniah, Kamal Imran Mohd Sharif, H.M. Belal, Adilah OthmanThe aim of this study is to develop a framework for the implementation of a Supplier Kanban System.
Total quality leadership and organizational innovativeness: the role of social capital development in American schools
M. Birasnav, Swapna Bhargavi Gantasala, Venugopal Prabhakar Gantasala, Abhishek SinghThe purpose of this study is to explore the relationship between total quality leadership, social capital development and organizational innovativeness in the school…
Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions
Nghiep Tuan Ha, Mohammadreza Akbari, Bill AuThe main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current…
A review of reverse logistics and closed-loop supply chains in the perspective of circular economy
Anurag Mishra, Pankaj Dutta, S. Jayasankar, Priya Jain, K. MathiyazhaganThis paper presents a systematic literature review of the various aspects of reverse logistics (RL) and closed-loop supply chains (CLSC) in implementing and achieving…
Can organization team culture benchmark effective teams – performance management concerns, insights and HR implications
Hardik Shah, Shilpa Jain, Vipul JainTeams have become the dominant mode of work in contemporary organizations and critical for successful completion of various tasks, projects and overall organizational…
Location of competitive facilities: a comprehensive review and future research agenda
Mamta Mishra, Surya Prakash Singh, M. P. GuptaThe research in competitive facility location (CFL) is quite dynamic, both from a problem formulation and an algorithmic point of view. Research direction has changed…
Analyzing organizational barriers towards building postpandemic supply chain resilience in Indian MSMEs: a grey-DEMATEL approach
Tuhin Banerjee, Ashish Trivedi, Gunjan Mohan Sharma, Moaz Gharib, S. Shahul HameedThis study aims to identify the barriers to building supply chain resilience and assess the contextual relationship between them in the Indian micro, small and medium…
Consumer behaviour towards storage, disposal and recycling of e-waste: systematic review and future research prospects
Sonal Thukral, Deep Shree, Shakshi SinghalWith the rapid increase in the consumption of electrical and electronic innovations, responsible management and recycling of electronic waste (e-waste) or waste electrical…
Do sustainability committee characteristics affect CSR performance? Evidence from India
Anis Jarboui, Nada Dammak Ben Hlima, Dhouha BouazizThis study aimed to investigate the effect of sustainability committee (SC) characteristics (size, independence, the number of meetings, and expertise) on corporate social…
Exploring the psychometric properties of personal optimism and self-efficacy optimism-extended (POSO-E) scale among Indian teachers
Nidhi Sharma, Anchal Pathak, B. Latha Lavanya, Naval Garg, Kusum LataThe present study aimed to evaluate the psychometric properties of the short form of personal optimism and self-efficacy optimism-extended (POSO-E) among Indian teachers.
Research themes in machine learning applications in supply chain management using bibliometric analysis tools
Syed Asif Raza, Srikrishna Madhumohan Govindaluri, Mohammed Khurrum BhuttaThis paper conducts a Systematic Literature Review (SLR) of Machine Learning (ML) in Supply Chain Management through bibliometric and network analysis, the authors are…
A multi-stage method to determine organizational constraint structure and its application in a steel plant in India
Saroj Kumar Singh, Alok Raj, J. Ajith Kumar, Cyril ForoponThe purpose of this paper is to identify potential constraints and determine the constraint structure in a steel manufacturing plant. “Potential constraint” is defined as…
Enhancing the performance of Indian micro, small and medium enterprises by implementing supply chain finance: challenges emerging from COVID-19 pandemic
P.S. Biswa Bhusan Sahoo, Vikas ThakurThe already scarce financial resources coupled with the current COVID-19 pandemic have created the worst scenario for Indian micro, small and medium enterprises (MSMEs)…
Does COVID-19 reduce international cooperation in supply chain research between the US and China?
Qiang Wang, Min Zhang, Rongrong LiThe purpose of this research is to systematically analyze the existing literature of the supply chain to explore the impact of COVID-19 on the international cooperation in…
Restarting MSMEs and start-ups post COVID-19: a grounded theory approach to identify success factors to tackle changed business landscape
Deepkumar Varma, Pankaj DuttaSmall businesses and start-ups have started to reopen post coronavirus disease 2019 (COVID-19) lockdowns but are facing numerous challenges mainly due to changed customer…
Blending absorptive capacity with open innovation: a bibliometric review
Shraddha Bhadauria, Vinay SinghThis paper aims to explore the relationship between open innovation (OI) and absorptive capacity (AC) using a bibliometric analysis of existing literature.
A fuzzy-based competitiveness assessment tool for construction SMEs
Ahmed Khouja, Nadia Lehoux, Yan CimonIn highly competitive industries such as the construction sector, companies with limited capabilities struggle to maintain their current standing, let alone acquire more…
How do the technological capability and strategic flexibility of an organization impact its successful implementation of Industry 4.0? A qualitative viewpoint
Michael Sony, Jiju Antony, Olivia Mc DermottIndustry 4.0 (I 4.0) consists of numerous digital technologies applied in organizations strategically to add value to the customer. Different organizations have varying…
Performance assessment and ranking of socially responsible companies in India using FAHP, TOPSIS and Altman Z-score
A. Bhuvaneskumar, V.J. Sivakumar, Nancyprabha PushparajThe present study aims to determine and benchmark the performance of socially responsible companies (SRCs) in India based on the financial, value-added and combined…
Measuring the efficiency of Indian public and private banks using the two-stage network DEA model
Vijyapu Prasanna Kumar, Sujata KarThe main objective of this paper is to present a holistic approach for measuring overall bank efficiency and its decomposition in intermediation and profitability efficiencies.
Towards blockchain led decentralized autonomous organization (DAO) business model innovations
Kumar Saurabh, Neelam Rani, Parijat UpadhyayToday, business model innovations leverage digital technologies to gain a competitive advantage and transform business processes. Blockchain is still gaining attention in…
Environmental orientation, relational capital and SMEs performance: do religious, cultural and mimetic orientations matter in a Sub-Saharan African economy?
Charles Baah, Ebenezer Afum, Yaw Agyabeng-Mensah, Essel Dacosta, Douglas Opoku-Agyeman, Collins NyameUsing the institutional and natural resource-based view theories, the purpose of this study is to examine the influence of religious, cultural and mimetic orientations on…
Enhancing employee wellbeing – an employability perspective
Nimmi P M, K.A. Zakkariya, Anju Varghese PhilipSkill obsolescence among employees can be detrimental to organizational performance and can lead to an ensuing decline in the wellbeing of employees. Today's organizations…
Institutional factors and efficiency performance in the global microfinance industry
Md Aslam Mia, Gary John Rangel, Mohammad Nourani, Rajesh KumarMeasuring the success of microfinance institutions (MFIs) using a single efficiency value and then exploring its determining factors might be misleading. Hence, this study…
Examining the influence of customer-brand relationship constructs and bandwagon effect on brand loyalty
Rajesh Anantharaman, Sanjeev Prashar, Sai Vijay TataOrganizations are being compelled to revamp their loyalty programs due to the increase in digital transactions, customer acquisition costs and competition in the loyalty…
Horizontal collaboration in the last mile distribution: gauging managerial response to disruption and abnormal demand
Maria Argyropoulou, Dimitris Zissis, Nikolaos Korfiatis, Eleni ZampouLast mile distribution is a crucial element of any supply chain network, and its complexity has challenged established practices and frameworks in the management…
Implementing circular economy strategies in the automobile industry – a step toward creating sustainable automobiles
Amit Patel, Sumer SinghThis study aims to highlight the impacts of a rapidly growing automobile industry on the environment and how implementation of Circular Economy (CE) principles and…
An exploratory study into manufacturing supply chain vulnerability and its drivers
Sujeet Deshpande, Manoj Hudnurkar, Urvashi RathodManufacturing supply chains (SCs) across the world have become increasingly vulnerable to disruptions due to the increasing fragmentation of business functions and tasks…
Returnable transport packaging as a company value driver
Andreas TaschnerReturnable transport packaging (RTP) solutions have found increasing attention in the recent past. It is not clear, however, under what conditions an RTP system improves a…
Analysis of factors impacting firm performance of MSMEs: lessons learnt from COVID-19
Manish Mohan Baral, Subhodeep Mukherjee, Ramji Nagariya, Bharat Singh Patel, Anchal Pathak, Venkataiah ChittipakaThe micro, small and medium scale enterprises (MSMEs) faced various challenges in the ongoing COVID-19 pandemic, making it challenging to remain competitive and survive in…
Performance of three-echelon supply chain under uncertainty: influence of contract sequence and individual rationality
Rohit Gupta, Indranil Biswas, B.K. Mohanty, Sushil KumarIn the paper, the authors study the simultaneous influence of incentive compatibility and individual rationality (IR) on a multi-echelon supply chain (SC) under…
Assessment of the mediating effect of benchmarking workspace usage on portfolio optimization and client satisfaction: Indian information technology companies
Taran Kaur, Priya SolomonMany corporates in India are constantly adapting real estate benchmarks to reduce the workspace maintenance cost. However, anecdotally benchmarking the experience of…
Modeling the growth barriers of fresh produce supply chain in the Indian context
Gaurvendra Singh, Yash Daultani, R. Rajesh, Rajendra SahuOver the years, the fruit and vegetable supply chain has encountered several challenges. From the harvesting stage until it reaches the consumer, a significant portion of…
Does the perception of organizational justice determine employees' affective commitment? The mediating role of organizational trust
Sweta Srivastava Malla, Sanjay MallaThe purpose of this paper is to identify select antecedents for affective commitment (AC) and whether organizational trust (OT) mediates the relationship between…
Cab-sharing services and transformation expectations of consumers: the moderating role of materialism
Ateeque Shaikh, Kaushik Mukerjee, Shubhomoy BanerjeeThe study examines the role of attitude, perceived relative advantage and perceived risk on intention to participate in the sharing economy–based cab services in India…
Benchmarking Industry 4.0 readiness evaluation using fuzzy approaches
Vishal Ashok Wankhede, S. VinodhThe purpose is to assess Industry 4.0 (I4.0) readiness index using fuzzy logic and multi-grade fuzzy approaches in an automotive component manufacturing organization.
Trends and patterns in pro-environmental behaviour research: a bibliometric review and research agenda
Muhammad Farrukh, Ali Raza, Adil Mansoor, Muhammad Shahid Khan, Jason Wai Chow LeeThe paper aims to analyse the current trends and set the future research agenda for pro-environmental behaviour (PEB) research.
Analyzing the stock market performance of central public sector enterprises disinvested through public offering mode: Indian evidence
Priya Mandiratta, G.S. BhallaThe present study aims to examine the short-term effect of disinvestment oriented IPOs and FPOs on the stock market performance of Indian central public sector enterprises…
Exploring “what,” “why” and “how” of resilience in MSME sector: a m-TISM approach
Rahul Sindhwani, Nitasha Hasteer, Abhishek Behl, Akul Varshney, Adityanesh SharmaThis will not be an overstatement to state that the micro, small and medium enterprise (MSME) industry is crucial and the vital driver of the world economy. It covers…
Understanding influence of supply chain competencies when developing Triple-A
Sehrish Huma, Waqar AhmedTo be successful in the rapidly changing global business environment, supply chains (SCs) must be agile, adaptable and aligned (Lee, 2004), a practice known as Triple-A…
Evaluating logistics outsourcing: a survey conducted with Brazilian industries
Kaique Doratiotto, Jose Geraldo Vidal Vieira, Lucas Eric da Silva, Luiz Paulo FáveroThis research aims to evaluate the factors that influence logistics outsourcing, including the impact of logistics outsourcing on measuring companies' logistics…
Investigating the barriers of blockchain technology integrated food supply chain: a BWM approach
Shahbaz Khan, Mohit Kant Kaushik, Rajeev Kumar, Waseem KhanBlockchain is an evolving technology that has an impact on a variety of industries and related operations including food supply chain. There are several challenges…
The role of social entrepreneurial leadership and benchmarking in women empowerment
Abha R. Dixit, Nishtha Malik, Manisha Seth, Deepa SethiWomen are the change agents in today's society. They are not only the harbingers of growth and development but also act as a major catalyst in the economic advancement and…
Procurement process risk and performance: empirical evidence from manufacturing firms
Edmond Yeboah Nyamah, Yi Feng, Evelyn Yeboah Nyamah, Richard Kofi Opoku, Matilda EwusiThis paper employs the positivism paradigm, quantitative approach and explanatory research design. It analyses primary data obtained from manufacturing firms via…
Effect of manufacturer's flexible returns policy in a duopolistic competition
S. Yamini, M.S. GajanandFlexible return policies are offered by the manufacturers to encourage the retailers announcing a lenient returns scheme to their customers.
Explaining the revival strategies of Indian MSMEs to mitigate the effects of COVID-19 outbreak
Sumanjeet Singh, Pankaj Chamola, Vimal Kumar, Pratima Verma, Neha MakkarMicro, small and medium enterprise (MSME) is the kingpin of Indian economy. It contributes to 48% of India's exports and provides employment to 110 million people. As a…
Olympic Games, media coverage and brand image/performance from fan and gender perspectives
Amber Smith-Ditizio, Alan David SmithThe purpose of this paper is to explore and test certain assumptions concerning the role of the media in its coverage of the Olympic Games, US men's and women's basketball…
Multi-tier analysis of the medical equipment supply chain network: empirical analysis and simulation of a major rupture
Kayvan Miri Lavassani, Raghavan Iyengar, Bahar MovahediWhile a global supply network can provide stability to address localized interruptions, however, the recent global pandemic materialized many concerns and risks associated…
Prioritization of factors and selection of best business practice from bio-medical waste generated using best–worst method
Jogendra Jangre, Abdul Zubar Hameed, Medha Srivastava, Kanika Prasad, Dharmendra PatelHospital activities restore health and save lives; yet they produce infectious waste that might harm people and the environment if not handled carefully. The sudden…
Designing platform ecosystems for collaboration, innovation and growth
Ajay Kumar SingalThis paper explores the design dimensions that foster identity construction, legitimation, and growth of digitally mediated platform ecosystems.
Modelling the resilience of start-ups during COVID-19 pandemic
Aswathy Sreenivasan, M. Suresh, Juan Alfredo Tuesta PanduroResilience, the ability of start-ups to deal with anticipated instabilities and probable disruptions, is becoming an important success element during coronavirus disease…
Development of a sustainable brand identity model: fostering the implementation of SDGs in the Brazilian power sector
Adriana Cristina Ferreira Caldana, Marina Lourenção, Caroline Krüger, Adriana Fiorani Pennabel, Neusa Maria Bastos Fernandes dos SantosThis study aims to develop a sustainable brand identity model to help organizations align their managerial practices to sustainable development goals (SDGs) and examine…
Is health consciousness and perceived privacy protection critical to use wearable health devices? Extending the model of goal-directed behavior
Nishit Kumar Srivastava, Namrata Chatterjee, A.K. Subramani, N. Akbar Jan, Pankaj Kumar SinghThe present study is an attempt to extend the Model of Goal-directed Behavior (MGB) to consider health consciousness and perceived privacy protection as two critical…
Modelling the barriers of weather index insurance service adoption integrating expert mining and ISM Fuzzy-MICMAC
Pankaj Singh, Gaurav AgrawalThe purpose of this study is to explore and prioritize the barriers that affect weather index-insurance (WII) adoption among customers by utilizing interpretive structural…
The effect of employee's mindfulness on voluntary pro-environment behaviour at the workplace: the mediating role of connectedness to nature
Sachin Kumar, Tapan Kumar Panda, Krishan Kumar PandeyLimited research efforts have been undertaken despite the pivotal role of employees' voluntary behaviours in the success of organizations' environmental sustainability…
A multi-product and multi-period aggregate production plan: a case of automobile component manufacturing firm
Vishwas Dohale, Priya Ambilkar, Angappa Gunasekaran, Vijay BilolikarThe study attempts to develop a multi-product multi-period (MPMP) aggregate production plan (APP) to fulfill the customers' demand in terms of throughput and lead time for…
Adolescent psychological well-being and adulthood cardiovascular disease risk: longitudinal association and implications for care quality management
Sharan Srinivas, Kavin Anand, Anand ChockalingamPrior research suggests that 80% of cardiovascular disease (CVD) events can be prevented by modifying certain behaviors, yet it remains the primary cause of mortality…
The road towards industry 4.0: a comparative study of the state-of-the-art in the Italian manufacturing industry
Ting Zheng, Marco Ardolino, Andrea Bacchetti, Marco PeronaThis paper has two objectives: first, to investigate the state-of-the-art of Industry 4.0 (I4.0) adoption in Italian manufacturing firms and, second, to understand…
Does financial anxiety affect job insecurity? Exploring the relationship and moderation by gender, tenure and income in the Indian context during COVID-19
Priyanka Bhowmik, Mousumi Padhi, Subhra PattnaikExtant literature indicates the influence of anxiety on job insecurity (JI). However, the effect of financial anxiety (FA) on JI has received lesser attention. Further…
Decision model with quantification of buyer-supplier trust in advanced technology enterprises
Zachary A. Collier, Ujjwal Guin, Joseph Sarkis, James H. LambertIn the buyer-supplier relationship of a high-technology enterprise, the concepts of trust and risk are closely intertwined. Entering into a buyer-supplier relationship…
International mobile marketing: a satisfactory concept for companies and users in times of pandemic
Lázaro Florido-BenítezThis study’s purpose is to analyze the international mobile marketing (IMK) in order to stage the importance of this tool in the internationalization of companies. Our…
Financial inclusion through Kiosk-based banking services: a study with reference to business correspondent models in the state of Kerala
Muhammed Shafi M.K, M. Ravindar ReddyThe paper aims to study the outreach and performance of business correspondent (BC) models, which are implemented as a subsidiary agent of banks to accelerate the…
A national framework for promoting business excellence (NFPBE)
Stanislaus Lobo, Premaratne Samaranayake, Kenan M. MatawieThe purpose of this paper is to propose a national framework for promoting business excellence (NFPBE) using a quality management assessment framework (QMAF) with…
Insights from systematic literature review of supply chain resilience and disruption
Nishant Agrawal, Rajesh Kumar JainThe study of supply chain disruption (SCD) and supply chain resilience (SCR) remains to be studied deeply in the field of business management. The purpose of this paper is…
Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?
Aaditya Jain, Saket Shanker, Akhilesh BarveThe hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak…
Managing BPM life cycle transition risks in a small educational company to support change management
Larissa Ane Hora de Souza, Victor Diogho Heuer de Carvalho, Roberio José Rogério dos Santos, Jonhatan Magno Norte da SilvaThis article aims to present a methodology applied to the transition between the “as-is” and “to-be” stages of the Business Process Management (BPM) life cycle, supporting…
Mediating role of manufacturing strategy in the competitive strategy and firm performance: evidence from SMEs
Manjeet Kharub, Rahul S. Mor, Sudhir RanaThis paper examines the mediating role of manufacturing strategies in the relationship between competitive strategies and firm performance.
Modelling the abstract knots in supply chains using interpretive structural modelling (ISM) approaches: a review-based comprehensive toolkit
Haidar Abbas, Mohd Mehdi, Imran Azad, Guilherme F. FredericoThis study endeavours to (a) develop a comprehensive interpretive structural modelling (ISM) toolkit containing sufficient details about the suitability and procedural…
Skilling the Indian youth: a State-level analysis
Piyali Ghosh, Geetika Goel, Ankita BhongadeMarket-driven skill development initiatives are essential in India as a large segment of its educated workforce is unemployed or unemployable, with little or no job…
Benchmarking the failure assessment of perishable product supply chain using fault tree approach: insights from apple case study of India
Manisha Bhardwaj, Rajat AgrawalThe purpose of this paper is to facilitate perishable product supply chain (PPSC) managers and practitioners to assess PPSC failure events. The paper proposed fault tree…
Measuring the performance of the Indian banking industry: data envelopment window analysis approach
Shakeb Akhtar, Mahfooz Alam, Mohd Shamim AnsariThis study aims to empirically evaluate the performance of commercial banks operating in India.
Supply chain integration and economic performance: empirical evidence from a developing country
Minh Hue Nguyen, Anh Chi Phan, Yoshiki MatsuiThis study seeks to investigate the impact of supply chain integration (SCI) practices on economic performance in Vietnamese enterprises.
Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies
Luís César Ferreira Motta Barbosa, Otávio José de Oliveira, Marcio Cardoso Machado, Ana Clara Tomaz Morais, Patrícia Maria Bozola, Manuel Gilberto Freitas SantosThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to…
Relationship between perceived performance management system (PMS) effectiveness, work engagement and turnover intention: mediation by psychological contract fulfillment
Neha Paliwal Sharma, Tanuja Sharma, Madhushree Nanda AgarwalPerformance management systems (PMSs) are critical for organizational success, but research is undecided on their constructive influence and the means through which they…
Analysing drivers of efficiency in the leather industry: a two-stage double bootstrap DEA approach
Aparajita Singh, Haripriya GundimedaThe Indian leather industry contributes to economic growth at a significant environmental cost. Due to the rising global demand for sustainable leather products, promoting…
Does a retailer's performance depend on CSR practices? A stakeholder theory perspective from developing economy
Anil Kumar, Rohit Kr SinghThe study aims to examine the relationship between retailer's performance and corporate social responsibility (CSR) practices in Indian context. The article introduces a…
Revenue efficiency evaluation of life insurance companies in India: identification of leaders and laggards
Aparna Bhatia, Megha MahendruThe purpose of this article is to evaluate revenue efficiency performance of life insurance companies in India. The study also compares if private or public insurance…
Benchmarking the economic and environmental performance of water utilities: a comparison of frontier techniques
Maria Molinos-Senante, Alexandros Maziotis, Ramon Sala-GarridoThe purpose of this paper is to estimate and compare the efficiency of several water utilities using three frontier techniques. Moreover, this study estimates the impact…
COVID-19 operational disruption and SMEs' performance: the moderating role of disruption orientation and government support
Mahmoud Ahmad Mahmoud, Ahmed Mahmoud, Shamsu Lawan Abubakar, Abubakar Salisu Garba, Bashir Ahmad DanejiDespite the growing unforeseen and catastrophic events that disrupt business operations, empirical studies on the impact of operational disruption (OD) on small and medium…
Work engagement, affective commitment, and career satisfaction: the mediating role of knowledge sharing in context of SIEs
Anupriya SinghThe purpose of this paper is to examine linkages between work engagement, affective commitment, and career satisfaction, while probing the mediating role of knowledge…
Strategic sourcing model for green supply chain management: an insight into automobile manufacturing units in India
Sudipta Ghosh, Madhab Chandra Mandal, Amitava RaySupplier selection (SS) is one of the prime competencies in a sourcing decision. Taking into account the key role played by suppliers in facilitating the implementation of…
Understanding dynamic distribution capabilities to enhance supply chain performance: a dynamic capability view
Syeda Wajiha Kazmi, Waqar AhmedThe purpose of this paper is to evaluate and understand the factors that contribute to the enhancement in the process of supply chain activities, specifically among…
Environmental policy stringency and comparative advantage of environmental sensitive goods: a study of textile exports in G20 countries
Alisha Mahajan, Kakali MajumdarTextile, listed as one of the highly environmentally sensitive goods, its trade is susceptible to be influenced by the implementation of stringent environmental policies…
Mining voice of customers and employees in insurance companies from online reviews: a text analytics approach
Suchithra Rajendran, Sharan Srinivas, Emily PagelAlthough insurance companies contribute to about $600 billion of the US gross domestic product and employ 2.7 million people, the overall perception of clients and workers…
The dark shadow of corruption on new product development
Saikat BanerjeeThe study examines the effects of corruption activities on new product development of firms. The roles of senior managers in the relationship between corruption activities…
Application of blockchain technology for agrifood supply chain management: a systematic literature review on benefits and challenges
Ayushi Srivastava, Kavya DashoraThis study aims to explore and analyze the application of blockchain technology (BKCT) in agrifood supply chain management (AFSM).
Building resilience in retail supply chains: Lessons learned from COVID-19 and future pathways
Atif Saleem ButtThis study explores the countermeasures taken by retailers to mitigate the effects of COVID-19 on supply chain disruptions.
Basic Health Units services quality assessment through Kano and SERVQUAL models
Anderson Barbosa Lacerda, Augusto Sérgio da Silva Souza, Glycia Keylla Lucia Da Silva, Eduardo H. Malheiros De Azevedo, Fagner José Coutinho De MeloThe present research aims to evaluate the quality of services provided by the Basic Health Units (UBS) of the Unified Health System (SUS) located in the city of Recife, in…
Green human resource management and environmental performance: the role of green supply chain management practices
Amer Saeed, Fatima Rasheed, Maimoona Waseem, Mosab I. TabashThis research scrutinizes the connection between green human resources management (GHRM) and environmental performance (EP) through mediating role of green supply chain…
Port logistic issues and challenges in the Industry 4.0 era for emerging economies: an India perspective
Bishal Dey Sarkar, Ravi Shankar, Arpan Kumar KarIn Industry 4.0 era, many existing port logistics systems are inconsistent, old and ineffective and it restricts the effective operations of port logistics. The study…
Journey of customers in this digital era: Understanding the role of artificial intelligence technologies in user engagement and conversion
Surajit Bag, Gautam Srivastava, Md Mamoon Al Bashir, Sushma Kumari, Mihalis Giannakis, Abdul Hannan ChowdhuryThe first research objective is to understand the role of digital [artificial intelligence (AI)] technologies on user engagement and conversion that has resulted in high…
Competency framework to integrate lean construction and integrated project delivery on construction megaprojects: towards a future of work global initiatives in multinational engineering organisations
Martin Evans, Peter Farrell, Emad Elbeltagi, Helen DionBuilt environment organisations face global challenges between business units, especially since the coronavirus pandemic (COVID-19) has profoundly disrupted the…
Engine of entrepreneurial intentions: revisiting personality traits with entrepreneurial education
Abhijeet Biswas, Rohit Kumar VermaThe intent to start an entrepreneurial venture is predisposed by certain personality traits. The study aims to analyze the impact of various identified personality traits…
Benchmarking the assessment of barriers to the admission of management education in India during the COVID-19 pandemic
Pradeep Kumar Tarei, Santosh KumarThis paper proposes a decision-making framework for assessing various dimensions and barriers that have affected the admission process in management educational…
A preliminary investigation into senior management skills: the context of third-party logistics (3PLs) providers
James Midgley, Ozlem BakThe third-party logistics (3PL) provider has faced significant change since containerisation with the broadening scope of supply chains and technological developments…
Assessing the efficiency of the Covid-19 control measures and public health policy in OECD countries from cultural perspectives
Hokey Min, C. Christopher Lee, Seong-Jong JooTo identify sources of the success and failure of COVID-19 control measures and develop best-practice public health policy in mitigating the spread of COVID-19, this paper…
Embracing advanced manufacturing technologies for performance improvement: an empirical study
Rajesh Kumar Singh, Amulya GurtuThis study has analyzed strategic issues in implementing advanced manufacturing technologies (AMTs) in manufacturing organizations in India and their relative importance.
What drives employee's involvement in corporate volunteering? Bright and dark side of consequences to organization
Srinivasan SekarThis study assesses the relevance of both individual and contextual factors as an antecedent to employee participation in corporate volunteering (CV) activities and…
Information-centric influence strategies for quality assurance in reverse logistics supply chains: external stakeholders' perspective
M.K.C.S. Wijewickrama, Nicholas Chileshe, Raufdeen Rameezdeen, J. Jorge OchoaThe purpose of this paper is twofold: firstly, to identify the information-centric strategies of external stakeholders that influence the quality assurance (QA) in the…
Integrated management system: methodology for maturity assessment in food industries
Ângela Regina Souza Santos, Renata Maciel de Melo, Thárcylla Rebecca Negreiros Clemente, Simone Machado SantosA model to evaluate the maturity of the integration of three management systems in food industries, under the aspects of environment, quality and food safety is proposed.
Supply chain resilience and business responses to disruptions of the COVID-19 pandemic
Usha Ramanathan, Olu Aluko, Ramakrishnan RamanathanAt its peak, the COVID-19 pandemic has created disruption to food supply chains in the UK and for the entire world. Although societal changes created some resilience…
Communication performance inherent in the repetitive attributes of projects: the case of mass housing projects
Titus Ebenezer Kwofie, Samuel Amos-Abanyie, Frank Fugar, Samuel Owusu Afram, Clinton Ohis Aigbavboa, Emmanuel Owusu BanaheneThe perception that the repetitive nature and attributes of mass housing projects (MHPs) induce significant influence on communication among projects teams have…
Benchmarking the outsourcing factors of third-party logistics services selection: analysing influential strength and building a sustainable decision model
Sharfuddin Ahmed Khan, Shahed Alkhatib, Zaina Ammar, Md. Abdul Moktadir, Anil KumarOutsourcings always affect crucial supply chain functions concerning flexibility and cost. During the decision to outsource and consider third-party logistics service…
Modelling the role of social media usage in improving users well-being: a social enhancement model perspective
Rahul Bodhi, Tripti Singh, Yatish JoshiEmployees have gradually adopted social media sites and their applications that have been associated with enhanced communication and collaboration at the workplace…
SWOT analysis of Industry 4.0 variables using AHP methodology and structural equation modelling
Vineet Jain, Puneeta Ajmera, João Paulo DavimAdvanced digitalization techniques combined with artificial intelligence and automated robotic systems have created “Smart” organizations resulting in a new revolution in…
Measuring paper industry's ecological performance in an imprecise and vague scenario: a fuzzy DEA-based analytical framework
Sunil Kumar Jauhar, Natthan Singh, A. Rajeev, Millie PantProductivity improvement is key to sustainability performance improvements of organizations. In a real-world scenario, the nature of inputs and outputs is likely to be…
Multi-criteria decision-making toward supplier selection: exploration of PROMETHEE II method
Nishant AgrawalSupplier Selection (SS) is one of the vital decisions frequently executed by numerous industries. In recent times, the number of suppliers has increased enormously…
The influence of the quality criteria on the quality cost of suppliers in SMEs
Ehsan Masoudi, Arash ShahinAfter quality costing, most companies do not know how to invest in supplier quality improvement. This study aims to develop a comprehensive model for the effect of…
The role of predictive analytics to explain the employability of management graduates
Ramakrishnan Raman, Dhanya PramodIn India, one of the prime focuses of a post-graduate management program is to prepare students and make them job-ready. Masters in Business Management (MBA) program helps…
Identification of specific metrics for sustainable lean manufacturing in the automobile industries
Naveen Kumar, Mathiyazhagan Kaliyan, M. Thilak, Ángel Acevedo-DuqueThis study explains the importance of performance measures and identifies the specific performance measures of sustainable lean manufacturing (SLM) for automobile…
Quality intervention, supplier performance and buyer–supplier relationships: evidence from the garment industry
Imranul Hoque, Miguel Malek MaaloufThis study investigates the impact of a buyer-assisted quality intervention on suppliers' quality performance and buyer–supplier relational dynamics in the garment industry.
Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs
Rana Basu, Prabha BholaThis paper attempts to empirically model and analyse interrelationships of quality management (QM), information technology (IT) and entrepreneurial culture (EC) with its…
Inventory decision-making biases: a review and suggestions for future research
S. Yamini, M.S. GajanandThe paper provides a comprehensive overview of the biases in inventory decisions, under the umbrella of behavioural operations, considering research findings that used…
Supply chain resilience during the COVID-19: empirical evidence from an emerging economy
Maciel M. Queiroz, Samuel Fosso Wamba, Regina M. BranskiAlthough the advances in the supply chain resilience (SCR) literature, there is a critical gap concerning this understanding in a high disruption context, such as in the…
Antecedents and consequences of green supply chain management practices: a study of Indian food processing industry
Mohd Abdul Muqeet Maaz, Rais Ahmad, Arif AbadThis study aims to empirically test a comprehensive green supply chain management (GSCM) practices model. This paper incorporates green intellectual capital (GIC) and…
A remanufacturing inventory model to control the carbon emission using cap-and-trade regulation with the hexagonal fuzzy number
Ritu Arora, Anubhav Pratap Singh, Renu Sharma, Anand ChauhanThe awareness for protecting the environment has resulted in remanufacturing and recycling policies in manufacturing industries. Carbon emission is one of the most…
Understanding big data-driven supply chain and performance measures for customer satisfaction
Ramadas ThekkooteSupply chain analytics with big data capability are now growing to the next frontier in transforming the supply chain. However, very few studies have identified its…
Emerging challenges to greening of supply chains: an empirical study
Hemant SharmaThis study aims to investigate the greening practices adopted by micro, small and medium enterprises in India and recommend an empirically tested and validated green…
The drivers of employee creativity and organizational innovation: a dynamic capability view
Akriti Chaubey, Chandan Kumar SahooThis paper aims to examine the drivers of employee creativity and organizational innovation empirically. And to study how employee creativity significantly impacts…
Myanmar’s tourism: Sustainability of ICT to support hotel sector for online booking and digital marketing
Aye Aye Myat, Nora Sharkasi, Jay RajasekeraStudies show that internet has become a major force propelling growth in tourism sector in many countries. An appropriate diffusion of the information and communication…
The effect of logistical immediacy on logistics service providers' (LSPs') business
Mauro VivaldiniThis study discusses the influence of logistical immediacy on logistics service providers' (LSPs’) business. Specifically, its role in the face of the emerging business…
Two-decade journey of green human resource management research: a bibliometric analysis
Prakash Chandra Bahuguna, Rajeev Srivastava, Saurabh TiwariDuring the past decade, the green workplace has attracted the attention of academics and industry alike. As a result, new research areas like green human resource…
Exploring the remote work challenges in the era of COVID-19 pandemic: review and application model
P. Arunprasad, Chitra Dey, Fedwa Jebli, Arunmozhi Manimuthu, Zakaria El HathatRemote work (RW) literature is a megatrend in HRM literature, and the COVID-19 pandemic has highlighted the importance of RW as a concept and an organisational practice…
The first two decades of Circular Economy in the 21st century: a bibliographic review
João Francisco Pinto Anaruma, Jorge Henrique Caldeira de Oliveira, Francisco Anaruma Filho, Wesley Ricardo de Souza Freitas, Adriano Alves TeixeiraThe purpose of this paper is to analyze and map the main areas of the Circular Economy literature of the first two decades of 21st century, offering a broad vision about…
Systematic review of manufacturing strategy studies focusing on congruence aspect
Vishwas Dohale, Milind M. Akarte, Priyanka VermaThis study provides a systematic review of the literature within the manufacturing strategy (MS) domain focusing on the congruence aspect of different strategic functions…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran
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