Benchmarking: An International Journal
Issue(s) available: 144 – From Volume: 6 Issue: 1, to Volume: 28 Issue: 7
Volume 28
Volume 27
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Issue 10 2020
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Issue 9 2020
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Issue 8 2020
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Issue 7 2020 Literature reviews on benchmarking and operations management: theory building and innovative research frameworks
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Issue 6 2020
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Issue 5 2020
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Issue 4 2020
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Issue 3 2020
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Issue 2 2020
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Issue 1 2020
Volume 26
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Issue 8 2019
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Issue 7 2019
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Issue 6 2019
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Issue 5 2019
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Issue 4 2019
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Issue 3 2019
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Issue 2 2019
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Issue 1 2019
Volume 25
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Issue 9 2018
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Issue 8 2018
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Issue 7 2018
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Issue 6 2018
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Issue 5 2018
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Issue 4 2018
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Issue 2 2018
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Issue 1 2018
Volume 24
Volume 23
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Issue 7 2016
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Issue 6 2016 Integration of sustainability principles into supply chain management processes and practices
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Issue 5 2016
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Issue 4 2016
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Issue 3 2016
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Issue 2 2016
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Issue 1 2016
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
SWOT analysis of Industry 4.0 variables using AHP methodology and structural equation modelling
Vineet Jain, Puneeta Ajmera, João Paulo DavimAdvanced digitalization techniques combined with artificial intelligence and automated robotic systems have created “Smart” organizations resulting in a new revolution in…
Engine of entrepreneurial intentions: revisiting personality traits with entrepreneurial education
Abhijeet Biswas, Rohit Kumar VermaThe intent to start an entrepreneurial venture is predisposed by certain personality traits. The study aims to analyze the impact of various identified personality traits…
Assessing the efficiency of the Covid-19 control measures and public health policy in OECD countries from cultural perspectives
Hokey Min, C. Christopher Lee, Seong-Jong JooTo identify sources of the success and failure of COVID-19 control measures and develop best-practice public health policy in mitigating the spread of COVID-19, this paper…
Embracing advanced manufacturing technologies for performance improvement: an empirical study
Rajesh Kumar Singh, Amulya GurtuThis study has analyzed strategic issues in implementing advanced manufacturing technologies (AMTs) in manufacturing organizations in India and their relative importance.
Benchmarking the outsourcing factors of third-party logistics services selection: analysing influential strength and building a sustainable decision model
Sharfuddin Ahmed Khan, Shahed Alkhatib, Zaina Ammar, Md. Abdul Moktadir, Anil KumarOutsourcings always affect crucial supply chain functions concerning flexibility and cost. During the decision to outsource and consider third-party logistics service…
Inventory decision-making biases: a review and suggestions for future research
S. Yamini, M.S. GajanandThe paper provides a comprehensive overview of the biases in inventory decisions, under the umbrella of behavioural operations, considering research findings that used…
Supply chain resilience during the COVID-19: empirical evidence from an emerging economy
Maciel M. Queiroz, Samuel Fosso Wamba, Regina M. BranskiAlthough the advances in the supply chain resilience (SCR) literature, there is a critical gap concerning this understanding in a high disruption context, such as in the…
Antecedents and consequences of green supply chain management practices: a study of Indian food processing industry
Mohd Abdul Muqeet Maaz, Rais Ahmad, Arif AbadThis study aims to empirically test a comprehensive green supply chain management (GSCM) practices model. This paper incorporates green intellectual capital (GIC) and…
An analysis of Industry 4.0 implementation-variables by using SAP-LAP and e-IRP approach
Veepan Kumar, Ravi Shankar, Prem VratIn today’s uncertain business environment, Industry 4.0 is regarded as a viable strategic plan for addressing a wide range of manufacturing-related challenges. However, it…
Adoption of product lifecycle management in new product development: a case study of automotive organisation
Ganesh Tanpure, Vinod Yadav, Rakesh Jain, Gunjan SoniThe Product Lifecycle Management (PLM) system has found varieties of deployments in various domains of product-based industries. Current study aims to provide a framework…
Circular economy: a conceptual model to measure readiness for manufacturing SMEs
John Thorley, Jose Arturo Garza-Reyes, Anthony AnosikeOver the last decade, circular economy (CE) has gathered interest from both industrialists and academics alike. Whilst CE research is widespread in such areas as supply…
Emerging trends in digital transformation: a bibliometric analysis
Raghu Nandan Chawla, Praveen GoyalUbiquitous digital technologies are driving organisations to embrace non-traditional digitally transformed business models incessantly. Heterogeneous literature…
Integrated management system: methodology for maturity assessment in food industries
Ângela Regina Souza Santos, Renata Maciel de Melo, Thárcylla Rebecca Negreiros Clemente, Simone Machado SantosA model to evaluate the maturity of the integration of three management systems in food industries, under the aspects of environment, quality and food safety is proposed.
The impact of business analytics capability on data-driven culture and exploration: achieving a competitive advantage
Najah Almazmomi, Aboobucker Ilmudeen, Alaa A. QaffasIn today's business setting, the business analytic capability, data-driven culture and product development features are highly pronounced in light of the firm's…
Sustainability of operations through disruptive technologies in the petroleum supply chain
Sourabh Kumar, Mukesh Kumar BaruaDisruptive technologies can significantly contribute to the sustainability of operations in the petroleum supply chain. The present study aims to identify the prime…
Measuring agri-food supply chain performance: insights from the Peruvian kiwicha industry
Edgar Ramos, Phillip S. Coles, Melissa Chavez, Benjamin HazenAgri-food firms face many challenges when assessing and managing their performance. The purpose of this research is to determine important factors for an integrated…
Benchmarking of Singapore maritime cluster: the role of cluster facilitators
Shahrin Osman, Balan Sundarakani, Torger ReveThis article analyses the role of cluster facilitators in the Singapore maritime cluster. Singapore has been recognised for its pro-business policies and its ability to…
Information technology (IT) governance and IT capability to realize firm performance: enabling role of agility and innovative capability
Aboobucker IlmudeenWith the ever-growing turbulent business setting, there is a great interest to study how a firm tailors information technology (IT) capability to shape agility and…
Green supply chain management pressures, practices and performance: a critical literature review
Kailash Choudhary, Kuldip Singh SangwanThe concept of green supply chain management (GSCM) is evolving rapidly due to the environmental concerns and gaining popularity in the research community. This study…
Assessing vulnerability of informal floating workers in Bangladesh before and during COVID-19 pandemic: a multi-method analysis
Shafiqul Alam, Ziaul Haq Adnan, Mohammed Abdul Baten, Surajit BagGlobally, a myriad of floating workers is in grave jeopardy due to the ceasing of employment opportunities that resulted from the mobility restriction during the Covid-19…
An assessment of government measures in combatting COVID-19 using ISM and DEMATEL modelling
Samant Shant Priya, Meenu Shant Priya, Vineet Jain, Sushil Kumar DixitThe purpose of this paper is to evaluate the interplay of various measures used by different governments around the world in combatting COVID-19.
Strategic fit of mergers and acquisitions in Latin American airlines: a two-stage DEA approach
Peter Wanke, Jorge Junio Moreira Antunes, Henrique Luiz Correa, Yong TanThe purpose of this paper is to assess the efficiency determinants of mergers and acquisitions (M&A) in the context of Latin American airlines based on business-related…
ABC analysis using Particle Swarm Optimization and its performance evaluation with other models
Kathirvel Selvaraju, Punniyamoorthy MurugesanThe purpose of this article is to develop a cost-effective model for Multi-Criteria ABC Inventory Classification and to measure its performance in comparison to the other…
Impact of overconfidence bias in stock trading approach: a study of high net worth individual (HNI) stock investors in India
Shiba Prasad Parhi, Manas Kumar PalThe purpose of the study is to check whether Indian high net worth individual (HNI) investors are suffering from overconfidence bias in personal life and in-stock…
Does personality affect the individual's perceptions of organizational justice? The mediating role of organizational politics
Arun Aggarwal, Kamrunnisha Nobi, Amit Mittal, Sanjay RastogiThe personality of an individual plays a vital role in the way an individual perceives organizational politics and justice in the workplace. However, there is meager…
The dynamics of Indian energy mix: a two-phase analysis
Amit Prakash Jha, Sanjay Kumar SinghThe Indian power sector is dominated by coal. Environmental awareness and advances in techno-economic front have led to a slow but steady shift towards greener…
Evaluation of supply chain resilience index: a graph theory based approach
Nishtha Agarwal, Nitin Seth, Ashish AgarwalThe present study aims at developing a model to quantify supply chain resilience as a single numerical value. The numerical value is called resilience index that measures…
Analysis of the interrelationships between enablers and results in King Abdullah II award for excellence model
Ibrahim Rawabdeh, Mazen Arafah, Mohannad Mousa MustafaThis study aims to validate the KAIIAE model in the public sector and analyse the interrelationships between Enablers and Results in the King Abdullah II Award for…
Investigating the role of electric vehicle knowledge in consumer adoption: evidence from an emerging market
Deepak Jaiswal, Rishi Kant, Pankaj Kumar Singh, Rambalak YadavThe use of electric vehicles has received popularity as alternative fuel vehicles to reduce greenhouse gas emissions and energy cost, which are expected to perform a…
A typology of horizontal logistics collaboration concepts: an illustrative case study from agri-food supply chains
Ismail Badraoui, Youssef Boulaksil, Jack G.A.J. Van der VorstThe purpose of this paper is to develop a comprehensive model for horizontal logistics collaboration (HLC), including the collaboration types, enablers, context influence…
Destination brand equity and tourist's revisit intention towards health tourism: an empirical study
Muhammad Sabbir Rahman, Surajit Bag, Hasliza Hassan, Md Afnan Hossain, Rajesh Kumar SinghThis paper aims to investigate the relationship between destination brand equity and tourist's revisit intention towards health tourism destinations. The study also…
Assessing the impact of global financial crisis on the intermediation efficiency of Indian banks in the presence of non-performing loans
Anju GoswamiBy incorporating the role of nonperforming loans (NPLs), the study aims to assess the impact of global financial crisis (GFC) on the intermediation efficiency of Indian…
Analysis of operational and financial performance of ports: an integrated fuzzy DEMATEL-TOPSIS approach
C. Gayathri, V. Kamala, M.S. Gajanand, S. YaminiPorts handle a significant portion of international cargo, so the performance of ports plays a major role in the economic development of a country. This paper aims to…
Country-related future research agenda of Lean Manufacturing–A systematic literature review
Evangelos PsomasMany future research proposals of Lean Manufacturing (LM) are presented in the literature. The purpose of this paper is to determine these future research proposals of LM…
Omnichannel retailing: a bibliometric and network visualization analysis
Kala Mahadevan, Sujata JoshiThe purpose of this paper is to review the extant research literature on omnichannel retailing and map the research trends in this field through a bibliometric analysis…
Does capacity utilisation influence financial performance? A study of Indian public bus transport companies
Shivam Kushwaha, Shankar Prawesh, Anand VenkateshThe objective of the paper is to get a better understanding of capacity utilisation (CU) in Indian public bus companies. More specifically, this paper would be measuring…
A stochastic fuzzy multi-criteria group decision-making for sustainable vendor selection in Indian petroleum refining sector
Mohammad Akhtar, Md Tanweer AhmadThis paper aims to select key criteria for sustainable vendor assessment and spare-parts supplies in the Indian petroleum refining sector using stochastic fuzzy technique…
A scale for measuring organizational risk management maturity in the supply chain
Scott Dellana, William J. Rowe, Ying LiaoThe purpose of this research is to develop a validated general measure of supply chain risk management maturity (SCRMM) to assess organizational risk management maturity…
Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC
Ali Goharshenasan, Abbas Sheikh Aboumasoudi, Arash Shahin, Azarnoush AnsariThis paper aims to propose an integrative economic model of the GRI (Global Reporting Initiative) and performance prism based on concurrent engineering and developed…
Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain
Ramji Nagariya, Divesh Kumar, Ishwar KumarDespite increasing attentions to sustainable service supply chain management (SSSCM), a framework for performance evaluation of sustainable service only supply chain…
An analysis of the effects of stakeholders management on IT project risks using Delphi and design of experiments methods
Letícia Barbosa Gomes Figueiredo Filho, Marina Bouzon, Diego de Castro FettermannThis study aims to evaluate how stakeholders affect project risks by analyzing the connection between stakeholder management and risk management in the information…
Benchmarking absorptive capacity for sustainability: a study of Indian firms
Kumar Verma Bhupendra, Shirish SangleThe paper aims to explore the attributes and systemic characteristics of absorptive capacity in sustainability oriented firms in India. Such understanding shall pave a way…
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model: a structure equation modeling approach
Prachi Verma, Satinder Kumar, Sanjeev K. SharmaThis article initially aims to explore the factors of every quality construct of the 5Qs model of service quality and, second, identify the significant factors affecting…
Total quality management and sustainability in the public service sector: the mediating effect of service innovation
Ohoud Ali AlShehail, Mehmood Khan, Mian AjmalThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the…
Effect of information sharing in supply chains: understanding the roles of supply chain visibility, agility, collaboration on supply chain performance
Charles Baah, Douglas Opoku Agyeman, Innocent Senyo Kwasi Acquah, Yaw Agyabeng-Mensah, Ebenezer Afum, Kassimu Issau, Daniel Ofori, Daniel FaibilExploring ways to acquire, sustain and improve competitive positions in supply chains through information sharing, supply chain visibility, collaboration and agility have…
Modelling enablers of efficiency and sustainability of healthcare: a m-TISM approach
Rahul Sindhwani, Rajender Kumar, Abhishek Behl, Punj Lata Singh, Anil Kumar, Tanmay GuptaIt would not be an exaggeration to say that healthcare is the most crucial one in today's perspective. The healthcare sector, in general, is engaged in working on various…
The effect of TQM practices on INGOs' staff work-related attitudes
Noorliza Karia, Firas Izzat Mahmoud SalehThis paper aims to investigate the impact of total quality management (TQM) practices on the work-related attitudes of International Non-Governmental Organisations (INGOs…
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry
Pushpender Kumar, Anupreet Kaur Mokha, Subash Chandra PattnaikThe purpose of this paper was to examine the relationship between electronic customer relationship management (E-CRM) and customer satisfaction through the mediating role…
Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities
Sanjai Kumar Shukla, SushilOrganizational capabilities are crucial to achieve the objectives. A plethora of maturity models is available to guide organizational capabilities that create a perplexing…
Synergistic effect of cooperation and coordination to enhance the firm's supply chain adaptability and performance
Javad Feizabadi, Somayeh AlibakhshiTo address how organizations should be malleable, the purpose herein is to draw on complementarity theory to examine the interaction effect of customer integration (i.e…
Embracing the employee orientation: does customer relationship matter in brand building?
Deepika Jhamb, Nidhi Kampani, Vikas AryaThe study aims to explore the themes responsible for employee orientation and further their role in building strong customer relationships in telecom and organized retail…
Supply chain performance for a traditional shipbuilding industry in Indonesia
Yugowati Praharsi, Mohammad Abu Jami'in, Gaguk Suhardjito, Samuel Reong, Hui Ming WeeStudy in supply chain performance research on the shipbuilding industry is lacking. The purpose of this research is to study and provide guidelines to improve the…
The antecedents and consequences of green purchasing: an empirical investigation
Jie Yang, Yuan Wang, Qiannong Gu, Hongming XieThis study aims to examine the impact of the supplier's coercive and cognitive pressures on a manufacturer's green purchasing decision-making process and the resultant…
Developing a framework for sacred grove management using stakeholder analysis: evidence from sacred groves in Gujarat, India
Amit Pandey, Kavita Sardana, Sandeep Kumar GuptaThe purpose of this study is to use the framework of stakeholder analysis in a participatory democracy, used in forest management planning, for arriving at the best…
A framework for supply chain coordination strategy in Indian engineering manufacturing and automobile sectors
Prabir Kumar Bandyopadhyay, Bowon KimIn the present study, the authors have explored the research questions, “How do companies in the engineering and automobile manufacturing sector in India determine the…
Supplier development under cooperative and non-cooperative investment structures
Abhishek Srivastava, Parimal Kumar, Arqum MateenThis study analyzes supplier development investment decisions under a triadic setting (two buyers and a common supplier). In a triadic setting, the supplier development…
Performance evaluation of privatized ports by entropy based TOPSIS and ARAS approach
A. Cansu Gök-Kısa, Pelin Çeli̇k, İskender PekerPorts are the key elements of maritime transportation, which is crucial for world trade. Approximately 180 port facilities are located in Turkey. After 2007, 5 of the…
How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services
Gerson Tontini, Luís Irgang, Adriana Kroenke, Ivan Hadlich, Jaime Dagostim Picolo, Josip MikulicThe purpose of this study is to demonstrate how to use customer spontaneous comments to identify which aspects influence the overall customer satisfaction with restaurant…
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Marcelo Benetti Corrêa da Silva, Juliana Matte, Suélen Bebber, Bianca Libardi, Ana Cristina FachinelliThis research goal was to analyze factors that may influence value-in-use and satisfaction perceived by university students, from the built environment, price fairness and…
Benchmarking framework for sustainable manufacturing based MCDM techniques
Aouag Hichem, Soltani Mohyeddine, Kobi AbdessamedThe purpose of this paper is to develop a model for sustainable manufacturing by adopting a combined approach using AHP, fuzzy TOPSIS and fuzzy EDAS methods. The proposed…
Exploring the influence of supply chain collaboration on supply chain visibility, stakeholder trust, environmental and financial performances: a partial least square approach
Charles Baah, Innocent Senyo Kwasi Acquah, Daniel OforiThe need to stay competitive amidst ever-changing business environment has shifted competitive strategies from firms to supply chains. Managers are now basing competitive…
A multi-attribute data mining model for rule extraction and service operations benchmarking
Hannan Amoozad Mahdiraji, Madjid Tavana, Pouya Mahdiani, Ali Asghar Abbasi KamardiCustomer differences and similarities play a crucial role in service operations, and service industries need to develop various strategies for different customer types…
Benchmarking organisational innovativeness types for sustainability: a study of Indian firms
Kumar Verma Bhupendra, Shirish SangleThe paper aims to explore the attributes and systemic characteristics of organisational innovativeness types in sustainability oriented firms in India. In dynamic business…
Procurement 4.0 to the rescue: catalysing its adoption by modelling the challenges
Jude Jegan Joseph Jerome, Disha Saxena, Vandana Sonwaney, Cyril ForoponThe pandemic crisis has resulted in global chaos that had caused massive disruption to the supply chain. The pharmaceutical industry, in particular, has been working…
The interplay between the Internet of things and supply chain management: challenges and opportunities based on a systematic literature review
Rômulo Marcos Lardosa Rebelo, Susana Carla Farias Pereira, Maciel M. QueirozThis study aims to identify and analyze how Internet of things (IoT) technology affects supply chain management (SCM) performance.
Governance modes in supply chains and financial performance at buyer, supplier and dyadic levels: the positive impact of power balance
Leonardo Marques, Paulo Lontra, Peter Wanke, Jorge Junio Moreira AntunesThis study analyzes whether power in the supply chain, based on governance modes and network centrality, explain financial performance at different levels of analysis…
Productivity growth, catching-up and technology innovation in microfinance institutions in India: evidence using a bootstrap Malmquist Index approach
Asif Khan, Rachita GulatiThis paper aims to examine the total factor productivity (TFP) change and its components: efficiency change and technical change in microfinance institutions (MFIs) in…
Optimization of a two-echelon supply chain with random demand and random defect rate under strict carbon cap policy
Arindam GhoshThe yield of defective items and emissions of greenhouse gases in supply chains are areas of concern. Organizations try to reduce the yield defective items and emissions…
Toward enhanced excellence in Brazilian investment firms: the role of investors' personality assessment tools
Adriana Frantz, Rodolfo Leandro de Faria Olivo, George André Willrich Sales, Fabiana SilvaThis research aims to investigate how personality, identified through the psychological type, can contribute to a more robust process of identifying the investor's…
Trajectory of research on maritime transportation in the era of digitization
Sonali Shankar, Sushil Punia, Surya Prakash Singh, Jingxin DongThe literature on Maritime Transportation (MT) is experiencing a transition phase where the focus of the research is repositioning. It registered steep growth in recent…
Omni-channel retailing in supply chains: a systematic literature review
Syed Asif Raza, Srikrishna Madhumohan GovindaluriThe purpose of this paper is to conduct a structured literature review using advanced bibliometric tools to understand the existing knowledge base, understand the trends…
A systematic review of machine learning in logistics and supply chain management: current trends and future directions
Mohammadreza Akbari, Thu Nguyen Anh DoThis paper presents a review of the existing state-of-the-art literature on machine learning (ML) in logistics and supply chain management (LSCM) by analyzing the current…
Using VIKOR with structural equation modeling for constructing benchmarks in the Internet industry
Nuri Gökhan Torlak, Ahmet Demir, Taylan BudurThe study uses VIseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR)-structural equation modeling (SEM) to construct benchmarks for service providers and evaluate a…
A holistic model for Global Industry 4.0 readiness assessment
Shubham Tripathi, Manish GuptaTransformation to Industry 4.0 has become crucial for nations, and a coherent transformation strategy requires a comprehensive picture of current status and future vision…
Deconstructing corporate value creation: evidence from Indian Information Technology enabled Service (ITeS) companies
Suresh Srinivasan, Mahima Gupta, Vaidyanathan JayaramanTo explore building blocks of corporate value creation that can be effectively assembled by practicing managers to deconstruct corporate value creation into distinctive…
The role of ecological modernization principles in advancing circular economy practices: lessons from the brewery sector
Simone Sehnem, Ana Beatriz Lopes de Sousa Jabbour, Diogo Amarildo da Conceição, Darciana Weber, Dulcimar José JulkovskiThere is no literature that sought the revision and integration of ecological modernization of theory (EMT) and circular economy (CE). This article aims to answer the…
The impact of Logistics 4.0 on corporate sustainability: a performance assessment of automated warehouse operations
Natnaree Nantee, Panitas SureeyatanapasThe purpose of this study is to gain a better understanding of the impacts of Logistics 4.0 initiatives (focusing on automated warehousing systems) on the economic…
Proposed guidelines for treatment of recurrent failures for sustainability of results in the post-project improvement stage process
Caio Melo Almeida, Fernando Oliveira Araujo, Chrystyane Gerth Silveira Abreu, Haydee Maria Correia da Silveira BatistaThe maintenance of process improvement programs within organizations is not an easy task. Some processes do not maintain the results achieved with the improvement project…
Strategic innovation and entrepreneurial ownership: an analysis using GEM data and fuzzy simulation
Kamala Kannan Dinesh, SushilThis paper aims to study entrepreneurial ownership and technological input on product innovation globally and in the Indian context. The data used in this study is…
A supply chain risk management maturity model and a multi-criteria classification approach
Ingrid Saiala Cavalcante de Souza Feitosa, Luiz Cesar Ribeiro Carpinetti, Adiel Teixeira de Almeida-FilhoThe purpose of this paper is to propose a supply chain risk management (SCRM) maturity model combined with a fuzzy TOPSIS classification method to evaluate and sort an…
CEO pay sensitivities in innovative firms
Raghavan J. Iyengar, Malavika SundararajanThis study aims to investigate whether compensation committees provide the chief executive officers (CEOs) with incentives to undertake “income-decreasing” but potentially…
Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation
Santanu Mandal, Ritesh Kumar DubeyThis study explored the role of inter-organizational systems (IOS) appropriation in the form of five key IOS usage-based capabilities, namely, IOS use for communication…
Effect of psychological capital on customer value cocreation behavior: the mediating role of employees' innovative behavior
Muhammad Farrukh, Nabeel Younus AnsariCustomer value cocreation (VCC) behavior is gaining increased scholarly attention in the services marketing discipline and has become a top research priority in recent…
Benchmarking smart manufacturing drivers using Grey TOPSIS and COPRAS-G approaches
Anilkumar Malaga, S. VinodhThe objective of the study is to identify and analyse drivers of smart manufacturing using integrated grey-based approaches. The analysis facilitates industry…
Employees' working life and performance of UK ethnic minority restaurants: a qualitative approach
B M Razzak, Robert Blackburn, George SaridakisThis paper investigates the linking between employees' working life (EWL) and job performance of ethnic minority Bangladeshi restaurants in Greater London.
Performance measurement and NPOs' effectiveness: does internal stakeholders' trust matter? Evidence from Palestine
Mohammed Aboramadan, Khalid Abed Dahleez, Caterina Farao, Mohammed AlshurafaThis study proposes a model of the effect of financial and non-financial performance measures on nonprofit organizations’ (NPOs’) effectiveness where internal…
Benchmarking entrepreneurial intentions of women in the United Arab Emirates
Maqsood Ahmad Sandhu, Omer Farooq, Saba Khalid, Mariam FarooqBased on the extensive literature review and the research published in the context of Western countries, this study proposes that the entrepreneurship education…
Green product innovation and competitive advantage: an empirical study of chemical industrial plants in Jordanian qualified industrial zones
Ghaith M. Al-Abdallah, Majda I. Al-SalimGreen product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in…
Towards a further step in understanding business excellence models: a comparative approach
Mohammed Hamdan AlanaziA comparative analysis of the validity of business excellence models (BEMs) has rarely been empirically pursued. In addition to their similarities, BEMs exhibit…
An integrated framework for analysing performance indicators of Indian microfinance institutions: a multi-stakeholder perspective
Amit Kumar Bardhan, Barnali Nag, Chandra Sekhar Mishra, Pradeep Kumar TareiAn amalgamation of Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) has been performed to develop a decision-making framework…
Internal environmental management and green human resource management: significant catalysts for improved corporate reputation and performance
Ebenezer Afum, Yaw Agyabeng-Mensah, Abigail Opoku Mensah, Enoch Mensah-Williams, Charles Baah, Essel DacostaThis paper investigates the combined effect of internal environmental management (IEM) and green human resource management (GHRM) on corporate reputation (CR)…
Supplier selection and evaluation in e-commerce enterprises: a data envelopment analysis approach
Saurabh Pratap, Yash Daultani, Ashish Dwivedi, Fuli ZhouE-commerce refers to the facilitation and delivery of goods and services to the customers employing an electronic arrangement. For an e-commerce firm, the customer service…
Conceptualising HR outsourcing effectiveness and scale development of HROSERVPERF using PLS-SEM
Siew Chen Sim, Maniam Kaliannan, Mohan AvvariThis study aims to provide a conceptualisation of HR outsourcing (HRO) effectiveness from a service quality perspective and subsequently develop a scale – HROSERVPERF to…
Assessment of risks associated with third-party logistics in restaurant supply chain
Saket Shanker, Hritika Sharma, Akhilesh BarveThe restaurant network is reforming rapidly due to the advancements encountered so far in the restaurant–third party logistics (3PL) collaborations. These collaborations…
Integrated approach for finding the causal effect of waste management over sustainability in the organization
Aarti Singh, SushilIn developed and developing countries, organizations need to do sustainability reporting. The purpose of this paper is to identify the vital linkages of sustainability…
Can collaborative buffering strategies reduce distribution costs while improving product returns?: A case of an Asian e-retailer
Bhavin Shah, Gaganpreet SinghIn order to achieve competitive advantage over the physical marketplace, the e-retailers are insisted on endowing with lenient return policies. The piece-wise…
Identification of cause and effect relationships among barriers of Industry 4.0 using decision-making trial and evaluation laboratory method
Dheeraj Nimawat, B.D. GidwaniIndustry 4.0 is regarded as a modern industrial phase wherein convergence between horizontal and vertical production systems, along with their interactions, would enable…
Building a yardstick–a benchmark framework for assessing higher education management institutions
Umayal Palaniappan, L. Suganthi, Shameem ShagirbashaHigher education management institutions play a vibrant role in imparting managerial skills to the students to face the corporate world. Performance evaluation of such…
Blockchain connectivity inhibitors: weaknesses affecting supply chain interaction and resilience
Mauro Vivaldini, Paulo Renato de SousaThe paper aims to further understanding of connectivity from the perspective of blockchain technology (BT) in the supply chain (SC). It presents the weaknesses…
Association between fund attributes and fund's performance: a panel data approach
Anurag Bhadur Singh, Priyanka TandonThe present study tries to explore the various fund attributes that influence the mutual fund performance. Further, study examined the effect of mutual fund attributes…
Identifying organizational variables to the implementation of horizontal strategy in conglomerates
Pratima Verma, R.R.K. Sharma, Vimal Kumar, Sung Chi Hsu, Kuei-Kuei LaiThe paper aims to investigate organizational variables and develop their relationship with horizontal strategy. The cultural dimensions and organization structure have…
Human competences for sustainable strategic management: evidence from Brazil
Barbara Galleli, Flavio Hourneaux JuniorThe purpose of this paper is to identify how human competences are associated with sustainable strategic management (SSM) within organisations.
Myanmar’s tourism: Sustainability of ICT to support hotel sector for online booking and digital marketing
Aye Aye Myat, Nora Sharkasi, Jay RajasekeraStudies show that internet has become a major force propelling growth in tourism sector in many countries. An appropriate diffusion of the information and communication…
The role of orientation towards sustainability in supply chains: Insights from empirical experiences
Minelle E. Silva, Ana Paula Ferreira Alves, Patricia Dias, Luis Felipe Machado NascimentoThe purpose of this paper is to analyse how a company’s orientation enables sustainable practices in its supply chains. Specifically, it focusses on how the strategic…
Robotic process automation for industry: adoption status, benefits, challenges and research agenda
Dhanya PramodThis study intends to find the industries that have leveraged Robotic Process Automation (RPA) technology and elucidate the extent of the adoption of RPA in various…
The internet of things in the food supply chain: adoption challenges
Ammar Mohamed Aamer, Mohammed Ali Al-Awlaqi, Ifadhila Affia, Silvia Arumsari, Nabeel MandahawiThe food supply chain (FSC) challenges coupled with global disruptions, such as the recent coronavirus disease 2019 (COVID-19) pandemic outbreak, exacerbate its…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran
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