Benchmarking: An International Journal
Issue(s) available: 160 – From Volume: 6 Issue: 1, to Volume: 30 Issue: 3
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 19
Volume 18
Volume 17
Volume 16
Volume 14
Volume 13
Volume 12
Evaluation of passengers' expectations and satisfaction in the airline industry: an empirical performance analysis of online reviews
Somtochukwu Emmanuel Dike, Zachary Davis, Alan Abrahams, Ali Anjomshoae, Peter RacthamVariations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction…
Human resources analytics: where do we go from here?
Prakash Chandra Bahuguna, Rajeev Srivastava, Saurabh TiwariHuman resource analytics (HRA) has developed as a new business trend and challenge, stressing the strategic relevance of human resource management (HRM) to senior…
Do objectives and key results solve organizational performance measurement issues?
Nopadol RomphoThis study aims to determine whether and how objectives and key results (OKRs) can be used to solve performance measurement issues encountered by organizations.
A systematic literature review of modern slavery through benchmarking global supply chain
Barnabas Jossy Ishaya, Dimitrios Paraskevadakis, Alan Bury, David BrydeThe globalisation of supply chains has contributed to modern slavery by degrading labour standards and work practices. The inherent difficulties involved in monitoring…
Can lean principles assist to reduce BIM implementation costs? A contemporary application of lean principles to the Sri Lankan construction industry
Lichini Nikesha Weerasinghe, Akila Pramodh Rathnasinghe, Himal Suranga Jayasena, Niraj Thurairajah, Menaha ThayaparanBuilding information modelling (BIM) claims to be spearheading the modern technological revolution in the global construction industry. While scholars have emphasised the…
Mediation of learning orientation on market orientation and business performance: evidence from Brazilian Small and Medium Enterprises (SMEs)
Rodrigo Marques de Almeida Guerra, Maria Emilia CamargoThe aim of this study is to investigate the mediating effect of learning orientation on the market orientation and business performance of industrial Small and Medium…
The COVID-19 pandemic and supply chain: international cooperation patterns and influence mechanism
Qiang Wang, Min Zhang, Rongrong LiThe aim of this study is to undertake a systematic analysis of the supply chain literature to uncover the changes and patterns of international cooperation in the context…
Attribute-based choice model and willingness to pay for industrial services
V.T. Rakesh, Preetha Menon, Ramakrishnan RamanPricing is widely acknowledged as a market entry challenge for servitising companies. The purpose of this research is to ascertain the attributes that contribute to…
Impact of COVID-19 on education in India: stakeholders' voice
Prateek Kalia, Bhavana Behal, Kulvinder Kaur, Deepa MehtaThis exploratory study aims to discover the different forms of challenges encountered by school stakeholders, including students, teachers, parents and management due to…
Design of service network for containerized export by multimodal transportation: with quality concept
Aman Dua, Rishika Chhabra, Deepankar SinhaThe first purpose is to assess the quality of containerized multimodal export and the second is to develop and demonstrate the design of a service network with quality approach.
The effect of organic growth and acquisitions on performance of retailing networks in an alternating external operating environment
Eleftherios Aggelopoulos, Ioannis LampropoulosThis paper aims to investigate the impact of acquisition and organic growth on the operating efficiency and total factor productivity change of retailing networks.
Benchmarking the operational efficiency of Mexican hospitals – a longitudinal study
Victor Pimentel, Carlo A. Mora-MongeThis study aims to benchmark the operational efficiency of fifty-eight public hospitals across Mexico between 2015 and 2018 and identifies the most critical inputs…
Modern-day marketing concepts based on face recognition and neuro-marketing: a review and future research directions
Gautam Srivastava, Surajit BagData-driven marketing is replacing conventional marketing strategies. The modern marketing strategy is based on insights derived from customer behavior information…
Knowledge transfer and innovation in multinationals: a review of the literature using SCM-TBFO framework
Shiwangi Singh, Sanjay DhirBusiness research has highlighted the importance of knowledge transfer and innovation in multinational firms for better performance outcomes. However, the existing body of…
Sustainability study of electric vehicles performance in the UAE: moderated by blockchain
Balan Sundarakani, Haile-Selassie Rajamani, Anas MadmouneThe UAE has set an ambitious target to become one of the most sustainable countries in the world. In addition, the country's infrastructure is playing a pivotal role in…
Strategic frameworks for sustainability and corporate governance in healthcare facilities; approaches to energy-efficient hospital management
Helen Dion, Martin EvansThe issue of energy efficiency is becoming increasingly prevalent globally due to factors such as the expansion of the population, economic growth and excessive…
Estimation of technical efficiency of chemical-free farming using data envelopment analysis and machine learning: evidence from India
Ujjwal Kanti PaulThis study aims to examine the technical efficiency of the chemical-free farming system in India using a hybrid combination of data envelopment analysis (DEA) and machine…
Evaluation of efficiency and ranking of Indian hotels and restaurants: a bootstrap DEA approach
Varun Mahajan, Sandeep Kumar Mogha, R.K.Pavan Kumar PannalaThe main purpose of this paper is to determine the bias-corrected efficiencies and rankings of the selected hotels and restaurants (H&Rs) in India.
Lean leadership: a bibliometric analysis
Bruno B. Santos, Tiago F. A. C. Sigahi, Izabela Simon Rampasso, Gustavo Hermínio Salati Marcondes De Moraes, Walter Leal Filho, Rosley AnholonThe present research aims to understand how the literature on lean leadership is currently structured. For this, the thematic subdivisions within the subject (thematic…
Business process management applicability to destination country-brand management
Letícia Miyamaru, Marina Lourenção, Silvia Inês Dallavale de Pádua, Janaina de Moura Engracia GiraldiThis study aims to analyze the business process management (BPM) applicability to a destination country-brand of a Latin American developing country and present a new…
Examining behavioural intention of using smart health care technology among females: dynamics of social influence and perceived usefulness
Mohammad Osman Gani, Muhammad Sabbir Rahman, Surajit Bag, Md. Papul MiaThe aim of this study is to comprehend the behavioural intention of females' perception toward smart healthcare technology. The study also examines the moderation effect…
Managing food security using blockchain-enabled traceability system
Rachita Gupta, Ravi ShankarFood insecurity is a major concern for developing economies. Operational inadequacies get introduced with unorganized interactions among stakeholders in the food supply…
An investigation on dynamic connectedness of commodity market with financial market during the Russia–Ukraine invasion
Gaytri Malhotra, Miklesh Prasad Yadav, Priyanka Tandon, Neena SinhaThis study unravels an attempt to investigate the dynamic connectedness of agri-commodity (wheat) of Russia with 10 financial markets of wheat importing counties during…
Horizontal logistics collaboration success factors: expectations versus reality
Ismail Badraoui, Ivo A.M.C. van der Lans, Youssef Boulaksil, Jack G.A.J. van der VorstThis study aims to compare the expectations of non-collaborating professionals and the actual opinions of collaborating professionals regarding success factors of…
Spillovers of underground gas storage facilities and their role in the sustainable energy markets: assessment and policy recommendations
Anastasios Chrysochoou, Dimitris Zissis, Konstantinos Chalvatzis, Kostas AndriosopoulosThe purpose of this study is to investigate the impact of the construction and operation of underground gas storage (UGS) facilities, under the prism of the recent rise in…
Two decades of workplace ecological behaviour: a systematic literature review
Khalid Farooq, Mohd Yusoff YuslizaThis research offered a systematic and comprehensive literature review in analysing current studies on employee ecological behaviour (EEB) strategies and settings to…
Scientometric, fuzzy NGT and DEMATEL analysis for determining sustainable business practices for entrepreneurial firms
Bhairab Chandra Patra, Usha LenkaThe purpose of this article is to (1) map the most important topics in the domain of sustainable business practices for entrepreneurial firms in emerging countries, (2…
Blockchain technology for viable circular digital supplychains: an integrated approach for evaluating the implementation barriers
Abla Chaouni Benabdellah, Kamar Zekhnini, Anass Cherrafi, Jose Arturo Garza-Reyes, Anil Kumar, Jamal El BazBlockchain technology (BT) is creating a new standard for all business operations. It can assist businesses in handling the complexity of circular digital supply chain…
Mapping the field of sustainable procurement: a bibliometric analysis
Gaurav Kabra, Samir K. Srivastava, Vinit GhoshThe study aims to analyze the intellectual structure in sustainable procurement (SP) research to identify the knowledge research clusters and provide potential avenues for…
Exploring research trends of procrastination: a bibliometric analysis during 2010 to 2020
Gunjan Sharma, Kushagra KulshreshthaThe aim of this paper is to offer insight into procrastination over the past decade using bibliometric analysis to gauge the evolving journey of this concept. Thus, the…
Team leader survival syndrome, tenure and management styles towards professional subordinates on construction megaprojects; sustainability and corporate governance
Martin Evans, Peter FarrellThe modern construction industry is highly competitive and cost driven, with tangible adversarial relationships between projects' contractual parties at individual and…
Effect of innovation practices of banks on customer loyalty: an SEM-ANN approach
Pankaj TiwariThe purpose of this study is to examine the effects of banking innovations (INNs) on customer experience (EXP), satisfaction (SAT) and loyalty (LOY).
A new strategic approach for R&D project portfolio selection using efficiency-uncertainty maps
Mehdi Namazi, Madjid Tavana, Emran Mohammadi, Ali Bonyadi NaeiniNew business practices and the globalization of markets force firms to take innovation as the fundamental pillar of their competitive strategy. Research and Development…
Stakeholder perceptions of sustainability reporting on the websites of technical universities in Ghana
Kwame Oduro Amoako, Emmanuel Opoku Marfo, Ellis Kofi Akwaa-Sekyi, Newman Amaning, Nicholas YankeyThis paper explores stakeholder perceptions on the nature and extent of sustainability reporting on the websites of technical universities (TUs) in Ghana.
Evaluating the decentralization of public hospitals in Turkey in terms of technical efficiency: data envelopment analysis and Malmquist index
Hasan Bağcı, Seyhan Çil KoçyiğitDecree Law No. 663 introduced a decentralized organizational structure and administration pertaining to Turkish public hospitals in November 2011. This study aims to…
Understanding the dynamics of entrepreneurial implementation during the COVID-19 pandemic
Santoshi Sengupta, Sanjay DhirThe purpose of this study is to understand the rational cogent correlation among the factors that are responsible for the implementation of entrepreneurship to reinstate…
The accident-adjusted dynamic efficiency of public bus operators in metropolitan cities of India
Rachita GulatiThe study evaluates the accident-adjusted dynamic efficiency of public bus operators providing bus transportation services in eight major metropolitan cities of India.
Data-based drivers of big data analytics utilization: moderating role of IT proactive climate
Atiyeh Seifian, Mohamad Bahrami, Sajjad Shokouhyar, Sina ShokoohyarThis study uses the resource-based view (RBV) and isomorphism to investigate the influence of data-based resources (i.e. bigness of data, data accessibility (DA) and data…
Virtual fun in a virtual workplace: employee socialization for “work from home”
Koustab Ghosh, Sweta Sinha, Dheeraj SharmaThis paper introduces “virtual fun at the virtual workplace” and conceptualizes its impact on virtual socialization and the formation of virtual professional ties. The…
Customer experiences in the era of artificial intelligence (AI) in context to FinTech: a fuzzy AHP approach
Anchal Arora, Sanjay Gupta, Chandrika Devi, Nidhi WaliaThe financial technology (FinTech) era has brought a revolutionary change in the financial sector’s customer experiences at the national and global levels. The importance…
Benchmarking bike-sharing systems: an analysis of the sustainable potential of use-oriented solutions
Aline Cervi Inhof, Paulo Augusto Cauchick-Miguel, Suzana Regina Moro, Thayla Tavares de Sousa ZomerProduct-service systems (PSS) are regarded as highly sustainable solutions. However, studies identifying and comparing the sustainable potential of product-service…
Leagile manufacturing system adoption in an emerging economy: an examination of technological, organizational and environmental drivers
Gharib Hashem, Mohamed AboelmagedRapid changes in the global environment and the effects of existing economic issues triggered by COVID-19 and the war in Ukraine have posed several challenges for…
Individual change agents for corporate sustainability transformation: a systematic literature review
Maike Buhr, Dorli Harms, Stefan SchalteggerIndividual change agents for corporate sustainability can drive the transformation of organizations and foster sustainable development. Current research literature is…
CAC-Redes: a new and quali-quantitative model to increase the competitiveness of companies operating in business networks
Jose Celso Contador, Jose Luiz Contador, Walter Cardoso SatyroThis paper proposes the “fields and weapons of the competition model applied to business networks” – CAC-Redes (in Portuguese, Campos e Armas da Competição – Redes de…
Investigating the influence of total productive maintenance key success factors on the social sustainability dimension of manufacturing SMEs
Ashutosh Samadhiya, Rajat Agrawal, Jose Arturo Garza-ReyesKey success factors (KSFs) of total productive maintenance (TPM) have historically played a vital role in attaining economic and ecological sustainability but have…
Antecedents and effects of green supply chain management (GSCM) practices
Dimitrios Chatzoudes, Prodromos ChatzoglouDuring the previous two decades, “Green Supply Chain Management” (GSCM) has been gaining the attention of researchers and practitioners from various fields (e.g…
Exploring consumers' motives for electric vehicle adoption: bridging the attitude–behavior gap
Pallavi Chaturvedi, Kushagra Kulshreshtha, Vikas Tripathi, Durgesh AgnihotriThe current study aims to investigate the various consumption motives (hedonic, gain and normative) responsible for strengthening consumers' intentions toward purchase…
Green human capital readiness and business performance: do green market orientation and green supply chain management matter?
Bambang Tjahjadi, Ida Bagus Gde Adhista Agastya, Noorlailie Soewarno, Api AdyantariThis study aims to examine the effect of green human capital readiness on business performance in the green economy era. This study also focuses on investigating whether…
Adoption of modern technologies for implementing industry 4.0: an integrated MCDM approach
Mohd Javaid, Shahbaz Khan, Abid Haleem, Shanay RabModern technologies are seen as an essential component of the fourth industrial revolution (industry 4.0) and their adoption is vital to transform the existing…
Study of emerging avenues in supply chain resilience; the case of integration of additive manufacturing with spare parts procurement
Som Sekhar Bhattacharyya, Onkar Kulkarni, Ashutosh MishraThe purpose of this research was to study the impacts of adoption of additive manufacturing (AM) for spare parts procurement, specifically in the context of supply chain…
A farmer-centric agricultural decision support system for market dynamics in a volatile agricultural supply chain
Prateek Kumar Tripathi, Chandra Kant Singh, Rakesh Singh, Arun Kumar DeshmukhIn a volatile agricultural postharvest market, producers require more personalized information about market dynamics for informed decisions on the marketed surplus…
Improving automated pallet handling procedures at a Saudi milk factory through overall equipment effectiveness
Reham Tarek Alnounou, Rawan Ahmed Asiri, Sara Ayman Alhindi, Layan Marwan Shams, Sadia Samar Ali, Eren ÖzceylanSaudi Arabia's 2030 vision targets an increase of 34% in non-oil revenue participation in the GDP, thus the need for automation and digital transformation. The Company ER…
Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation
Rajat Kumar Behera, Pradip Kumar Bala, Prabin Kumar Panigrahi, Nripendra P. RanaCoronavirus disease (COVID-19) was declared as a pandemic since COVID-19's widespread outbreak and the hospitality industry has been the hardest hit due to lockdown…
Operational performance model for banks: a dynamic data envelopment approach
Preeti Bangarwa, Supriyo RoyOperational performance is critical for the banking sector for both managers and other stakeholders as it strongly affects the overall performance of the banking system…
Employee attrition prediction in a pharmaceutical company using both machine learning approach and qualitative data
Fatemeh Mozaffari, Marzieh Rahimi, Hamidreza Yazdani, Babak SohrabiThis research intends to develop a model for predicting employees at a high-risk attrition and identify the most important factors affecting them.
Characterization of Lean Six Sigma projects in healthcare settings: empirical research
Juliano Endrigo Sordan, Clésio Aparecido Marinho, Pedro Carlos Oprime, Márcio Lopes Pimenta, Roy AnderssonThis paper aims to characterize a sample of Lean Six Sigma (LSS) projects in healthcare settings and discuss some specificities of operational excellence (OPEX…
A configuration taxonomy based on business process orientation: evidence from organizations in Indonesia
Mahendrawathi ER, Ika Nurkasanah, Annisa Rizki PratamaThis study aims to develop a taxonomy of organizations according to business process orientation (BPO) maturity and investigate the difference between clusters in terms of…
Efficiency of the use of information and communication technologies as a determinant of the digital business transformation process
Ana Krstić, Dragana Rejman-Petrović, Ivana Nedeljković, Predrag MimovićThe purpose of this paper is an analysis of the process of digital transformation of enterprises, by measuring the efficiency of the use of information and communication…
Maturity models in SSCM: a systematic review aimed at consolidating models and outlining possibilities for future research
Raquel Ottoboni Pavan, Marco Antonio Ferreira, Nelson Oliveira Stefanelli, Gislaine Camila Lapasini LealThis research analyzes the current knowledge regarding the use of maturity models (MMs) in SSCM, aiming to identify the main characteristics, trends and research gaps on…
Similarities and differences between absorptive capacity and appropriability: a bibliometric perspective
Sergio David Cuéllar, Maria Teresa Fernandez-Bajón, Felix de Moya-AnegónThis study aimed to examine the similarities and differences between the ability to analyze the environment and exploit new knowledge (absorptive capacity) and the skills…
Firms’ dynamic capabilities and supply chain risk management: a B2B perspective
Mohammad Osman Gani, Yoshi Takahashi, Surajit Bag, Muhammad Sabbir RahmanThis study examines the relationships between collaboration capability (CC) and supply chain risk management (SCRM) and the mediating role of supply chain alignment (SCA…
Bridging the research-practice gap in supply chain risks induced by the COVID-19
Qiang Wang, Min Zhang, Rongrong LiThis study aims to explore the gap between research and practice on supply chain risks due to COVID-19 by exploring the changes in global emphasis on supply chain risk research.
Social media analytics in tourism: a review and agenda for future research
Shameek Mukhopadhyay, Tinu Jain, Sachin Modgil, Rohit Kr SinghThe significance of social media in our lives is manifold. The tourism sector closely interacts with existing and potential tourists through social media, and therefore…
Strategies to streamline supplier relationship management during crises: lessons learned from COVID-19 and future pathways
Atif Saleem Butt, Mohammad Alghababsheh, Tahseen Anwer Arshi, Syed Hamad Hassan ShahThis paper explores the strategies adopted by purchasing firms to streamline relationships with suppliers amid the COVID-19 outbreak.
Examining the role of saving and safety on the buying behavior: lessons from the Indian consumer's in COVID-19 crisis
Prateek Khanna, Reetika Sehgal, Mayank Malviya, Ashish Mohan DubeyThe COVID-19 pandemic has transformed consumer buying behavior across the world. COVID-19 crisis brought a behavioral change in consumers' attitudes toward health…
Measuring the current state-of-the-art in lean healthcare literature from the lenses of bibliometric indicators
Ana Carla de Souza Gomes dos Santos, Augusto da Cunha Reis, Cristina Gomes de Souza, Igor Leão Santos, Letícia Ali Figueiredo Ferreira, Pedro SennaLean healthcare (LHC) applies lean philosophy in the healthcare sector to promote a culture of continuous improvement through the elimination of non-value-added…
Optimal Covid-19 vaccine stations location and allocation strategies
Akhilesh Kumar, Gaurav Kumar, Tanaya Vijay Ramane, Gurjot SinghThis study proposes strategies for vaccine center allocation for coronavirus disease (COVID) vaccine by determining the number of vaccination stations required for the…
Smart manufacturing and sustainability: a bibliometric analysis
Saurabh Tiwari, Prakash Chandra Bahuguna, Rajeev SrivastavaDuring the past decade, the necessity to integrate manufacturing and sustainability has increased mainly to reduce the adverse effect on the manufacturing industry…
Severity analysis and risk profiling of port logistics barriers in the Industry 4.0 era
Bishal Dey Sarkar, Ravi Shankar, Arpan Kumar KarGlobal trade depends on more complex, prolonged and larger port systems, where port logistics is a backbone for such operations. Ports are responsible for transferring…
Addressing sustainability during and post-COVID-19 pandemic crisis: a literature review and bibliometric analysis to explore the future avenues
Yashoda Devi, Abhishek SrivastavaThis paper aims to identify the current research trends in sustainability through an extensive literature review and propose future research agenda under the ambit of the…
Modelling the relationships between the barriers to implementing machine learning for accident analysis: the Indian petroleum industry
Rajan Kumar Gangadhari, Vivek Khanzode, Shankar Murthy, Denis DennehyThis paper aims to identify, prioritise and explore the relationships between the various barriers that are hindering the machine learning (ML) adaptation for analysing…
Overcoming the challenges of moving from ISO/TS 16949 to IATF 16949: recommendations for implementing a quality management system in automotive companies
Patrícia Maria Bozola, Thais V. Nunhes, Luís César Ferreira Motta Barbosa, Marcio C. Machado, Otavio José OliveiraIn 2016, the ISO/TS 16949 quality management standard for the automotive industry evolved to IATF 16949. The update brought new requirements that need to be analyzed…
Does effectuation make innovative digital multi-sided platform startups? An investigation of entrepreneurial behavior in platform-based open innovation
Ruslan Prijadi, Adhi Setyo Santoso, Tengku Ezni Balqiah, Hongjoo Jung, Putri Mega Desiana, Permata WulandariThis research investigates the nature of regulatory-focused effectuation (as the basis of entrepreneurial behavior) in absorptive capacity development for open innovation…
The boosting of the total quality management on corporate green growth in emerging markets: the mediating roles of corporate social responsibility and customer loyalty
Thanh Tiep LeThe primary purpose of this research is to examine how total quality management (TQM) boosts corporate green growth (CGG) with the involvement of corporate social…
Recent trends in agile new product development: a systematic review and agenda for future research
Manoj Palsodkar, Gunjan Yadav, Madhukar R. NagareThe market's intense competition, the unpredictability of customer demands and technological advancements are compelling organizations to adopt new approaches, such as…
Assessing the impact of a COVID-19 pandemic on supply chain transformation: an exploratory analysis
Hokey MinThis paper aims to examine how significantly the COVID-19 pandemic affects supply chain operations and how the firms have reacted to the COVID-19-induced supply chain…
Can MSMEs in tourism survive the COVID-19 storm? A MSME view of their stakeholders
Lijo JohnThis paper explores the challenges faced by the micro, small and medium enterprises (MSMEs) in the tourism industry in building capabilities toward being resilient in the…
Impact of technology, health and consumer-related factors on continued usage intention of wearable fitness tracking (WFT) devices
Sandeep Puri, Shweta Pandey, Deepak ChawlaThis paper aims to explore factors impacting wearable fitness tracking (WFT) device continued usage intention from perspectives of technology attributes (autonomy…
Enablers of post-COVID-19 customer demand resilience: evidence for fast-fashion MSMEs
Naila Fares, Jaime Lloret, Vikas Kumar, Guilherme F. Frederico, Anil Kumar, Jose Arturo Garza-ReyesThis study aims to analyse the resilience of customer demand management post-coronavirus disease 2019, using fast fashion as an example. The paper provides insights for…
Examining the role of team climate, transactive memory system, and team leader humility in teams: an empirical study of Indian generational cohorts
Pratibha Maan, Dinesh Kumar SrivastavaThe study aims to define the term “generation” by proposing an integrated design based on age-period-cohort effects and by proposing an Indian generational cohort…
A hybrid framework to model resilience in the generic medicine supply chain of MSMEs
Shweta Shweta, Dinesh Kumar, Dheeraj ChandraOne of the most important components of healthcare is the timely delivery of pharmaceutical products, such as life-saving medicines. However, disruptions like COVID-19…
A conceptual framework for identifying sustainable business practices of small and medium enterprises
Purnima Rao, Shubhangi Verma, Akshat Aditya Rao, Rajni JoshiThe purpose of the current paper is to identify the factors responsible for achieving business sustainability. This paper further attempts to develop a conceptual…
Performance measurement framework for the oil and gas supply chain
Masha Menhat, Yahaya Yusuf, Angappa Gunasekaran, Al Montaser MohammadThere is evidence in the literature suggesting the usage of performance measurement framework (PMF) has a positive impact on organisational performance. This is in line…
A sustainable economic revival plan for post-COVID-19 using machine learning approach – a case study in developing economy context
Neeraj Bhanot, Jaya Ahuja, Humaid Imran Kidwai, Ankit Nayan, Rajbir S. BhattiThe impact of COVID-19 has caused a recession in economies all over the world. In this context, the current study aims to analyze the prevailing economic scenario using a…
Sustainability practices in manufacturing companies: analysis of an emerging economy
Izabela Simon Rampasso, Osvaldo Luiz Gonçalves Quelhas, Gilberto Miller Devós Ganga, Milena Pavan Serafim, Victor Gomes Simão, Luiz Felipe M. Costa, Rosley AnholonConsidering the high impacts caused by manufacturers on sustainability, this research aims to analyse how Brazilian manufacturing companies deal with sustainability…
Barriers to the adoption of integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS): a literature review
Dharmendra Hariyani, Sanjeev MishraScarcity of resources, ecological imbalance, global warming, rising energy prices and the ever-changing need for variety have attracted the government and manufacturers…
Strategies for reducing healthcare supply chain inventory costs
Jean C. EssilaThis study aims to identify empirically proven strategies for reducing healthcare supply chain inventory costs.
Modeling traceability in food supply chain
Aishwarya Dash, S.P. Sarmah, Manoj Kumar Tiwari, Sarat Kumar JenaCurrently, digital technology has been proposed as a new archetype for developing an effective traceability system in the perishable food supply chain (FSC)…
Sustainable Development Goals: a review of SDG 12.3 in food supply chain literature
Jubin Jacob-John, Clare D'Souza, Timothy Marjoribanks, Stephen SingarajuFood Loss and Waste (FLW), a result of non-sustainable consumption and production, has significant socio-environmental impacts and is addressed in the United Nation's…
A systematic review and future research agenda for sustainable fashion in the apparel industry
Pragati Sinha, Monica Sharma, Rajeev AgrawalThe objective of this paper is to synthesise the published literature on consumer awareness and acceptance of Sustainable Fashion (SF) and highlight that sustainability…
Green maritime practices in an emerging economy towards the achievement of sustainable development: a Ghanaian context
Dacosta Essel, Zhihong Jin, Joseph Oliver Bowers, Rafiatu Abdul-SalamThe objective to achieve economic growth and sustainable development (SD) within the maritime industry has ever since been the ultimate goal of the International Maritime…
Leadership behavior and innovation performance in the UAE's telecom and ICT industries
Maqsood Ahmad Sandhu, Ali Al NaqbiThis study aimed to determine the indirect effects of transformational leadership and transactional leadership on innovation performance through the serial mediation of…
Evaluating approaches using the Grey-TOPSIS for sustainable supply chain collaboration under risk and uncertainty
Surya Prakash, Sameer Kumar, Gunjan Soni, Vipul Jain, Saty Dev, Charu ChandraCollaboration methods are unique strategies that can help organizations hedge against external and internal supply chain risks without stressing their relationships with…
A descriptive statistical analysis of barriers to the adoption of integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries
Dharmendra Hariyani, Sanjeev Mishra, Milind Kumar SharmaScarcity of resources and ever-changing demand have attracted the government and manufacturers for an integrated sustainable-green-lean-six sigma-agile manufacturing…
A formative measurement model and development of quality of work-life scale based on two-factor theory: evidence from Indian private industries
Radha YadavThis study examines the quality of work-life (QoWL) as a formative construct and validates the scale in an Indian context. Taking a cue from the two-factor (Herzberg…
Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions
Nghiep Tuan Ha, Mohammadreza Akbari, Bill AuThe main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current…
Cloud adoption in Indian SMEs – an empirical analysis
Jayalaxmi Padmanabha Shetty, Rajesh PandaThis study aims to empirically validate the determinants of cloud adoption in small and medium enterprises (SMEs) in India and examine its impact on their economic performance.
Measuring the financial impact of equipment performance improvement: ISB and IEB metrics
Luis Alejandro Gólcher-Barguil, Simon Peter Nadeem, Jose Arturo Garza-Reyes, Ashutosh Samadhiya, Anil KumarEquipment performance helps the manufacturing sector achieve operational and financial improvements despite process variations. However, the literature lacks a clear index…
Exploring the synergy between R&D and advertising and firm performance: a neural network approach
He-Boong Kwon, Jooh Lee, Laee ChoiThis paper explores the nonlinear interactions of research and development (R&D) and advertising and their synergistic effect on firm performance using Tobin's Q. This…
Mediating role of pro-environmental behavior in environmentally specific transformational leadership and subjective well-being
Monika SoniBased on self-determination theory, the paper investigates the link between environmentally specific transformational leadership (ETFL) and subjective well-being (SWB) of…
Framework for zero-defect manufacturing in Indian industries – Voice of the customer
Narottam Yadav, Mathiyazhagan Kaliyan, Tarik Saikouk, Susobhan Goswami, Ömer Faruk GörçünThe present paper proposes a framework for zero-defect manufacturing in Indian industries. Due to the current competitive market, there is a strong need to achieve zero…
Relationship of green human resource management with environmental performance: mediating effect of green organizational culture
Priyanka Aggarwal, Tanuja AgarwalaEnvironment concerns and climate changes have led organizations to reorient their processes with a focus toward sustainability. Organizations recognize that incorporating…
New business capacity of developed, developing and least developing economies: inspection through state-of-the-art fuzzy clustering and PSO-GBR frameworks
Indranil Ghosh, Rabin K. Jana, Paritosh PramanikIt is essential to validate whether a nation's economic strength always transpires into new business capacity. The present research strives to identify the key indicators…
The impact of green supply chain management practices on environmental performance during COVID-19 period: the case of discretionary companies in the G-20 countries
Rim El Khoury, Nohade Nasrallah, Osama F. Atayah, Mohamed Mahjoub Dhiaf, Guilherme F. FredericoThis study investigates the impact of green supply chain management (GSCM) practices on environmental performance in firms operating in the discretionary sector in the G20…
The effect of organizational justice on employee performance in the Indian Public Sector Units: the role of organizational identification
Subhra Pattnaik, Santosh Kumar TripathyPast studies have proved the effect of justice on performance. However, the findings across studies have been inconsistent and there remains a substantial unexplained…
Enablers of work from home culture: an integrated empirical framework
Santanu Mandal, Payel Das, Gayathri V. Menon, R. AmrithaWith the emergence of COVID-19 and increased infections, organizations urged their employees to work from home. Furthermore, with the on-going pandemic, employees take…
Scenarios for optimizing timing for new product exits: a trifecta of models' predictive performances
Priyanka Sharma, J. David LichtenthalThe purpose of the study is applying and comparing models that predict optimal time for new product exit based on its demand pattern and survivability. This is to decide…
Location of competitive facilities: a comprehensive review and future research agenda
Mamta Mishra, Surya Prakash Singh, M. P. GuptaThe research in competitive facility location (CFL) is quite dynamic, both from a problem formulation and an algorithmic point of view. Research direction has changed…
Demystifying the role of absorptive capacity in achieving innovation-based performance: model development and empirical validation
Sunali Bindra, Deepika Sharma, Hari Govind Mishra, Rohit BhardwajThe purpose of this study is to explicate the relationship between knowledge-based dynamic capacities (KBDC) and innovation-based performance (INPF) in information…
A comprehensive examination of psychological capital research using bibliometric, TCCM and content analysis
Meghna Goswami, Anil Kumar GoswamiIn today's dynamic business environment and crisis and pandemic like situations, psychological capital has become very significant for sustainable competitive advantage…
Analyzing organizational barriers towards building postpandemic supply chain resilience in Indian MSMEs: a grey-DEMATEL approach
Tuhin Banerjee, Ashish Trivedi, Gunjan Mohan Sharma, Moaz Gharib, S. Shahul HameedThis study aims to identify the barriers to building supply chain resilience and assess the contextual relationship between them in the Indian micro, small and medium…
Benchmarking performance of new venture travel intermediaries: role of firm value and customer perceived value
Baljeet Singh, Rohit Kumar Singh, Pancy SinghLiterature concerning the linkages between entrepreneurial orientation (EO) and firm performance (FP) has been growing in tourism research. However, the linkage's…
Role and perspective of suppliers in brand co-creation: an exploratory study
Sanmitra Sarkar, Saikat BanerjeeThe purpose of this paper is to find supplier's role in brand co-creation. This paper also discusses the perspective of suppliers on the role and benefits of other…
Identifying and classifying the financial resilience measurement indices using intuitive fuzzy DEMATEL
Javad Zahedi, Mahdi Salehi, Mahdi MoradiThe current study aims to identify and classify the financial resilience measurement indices using the intuitive fuzzy approach.
Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs
Vimal Kumar, Pratima Verma, Ankesh Mittal, Juan Alfredo Tuesta Panduro, Sumanjeet Singh, Minakshi Paliwal, Nagendra Kumar SharmaThis study aims to identify how ICT appeared as an emergent business strategy and to investigate the impact of ICT adoption factors on the perceived benefits of micro…
Managing strategies for mitigating interacting barriers to sustainable online e-waste collection platforms in India
Pratistha Chandra, Chung-Hsing Yeh, Pankaj DuttaThis study identifies barriers faced by online e-waste collection platforms in India and proposes a novel approach to manage strategies that contribute towards making such…
Analysis of critical success factors for blockchain technology implementation in healthcare sector
Shivani Bali, Vikram Bali, Rajendra Prasad Mohanty, Dev GaurRecently, blockchain technology (BT) has resolved healthcare data management challenges. It helps healthcare providers automate medical records and mining to aid in data…
An analysis of drivers for the adoption of integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries
Dharmendra Hariyani, Sanjeev MishraScarcity of resources and ever-changing customer demand has driven the manufacturing organization to opt for an integrated sustainable-green-lean-six sigma-agile…
Exploring the psychometric properties of personal optimism and self-efficacy optimism-extended (POSO-E) scale among Indian teachers
Nidhi Sharma, Anchal Pathak, B. Latha Lavanya, Naval Garg, Kusum LataThe present study aimed to evaluate the psychometric properties of the short form of personal optimism and self-efficacy optimism-extended (POSO-E) among Indian teachers.
Digital supply chain research trends: a systematic review and a maturity model for adoption
W.M. Samanthi Kumari Weerabahu, Premaratne Samaranayake, Dilupa Nakandala, Hilal HurriyetThis study investigates the enablers and challenges of digital supply chains (DSCs) adoption and develops a digital supply chain maturity (DSCM) model as a basis for…
Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun
Vijay Kuriakose, Sreejesh SThe study attempts to understand the relationship between behavioural conflict and employee well-being and examines the intervening role of the negative affect state…
Peace engineering and compassionate operations: a framework for leveraging social good
Maciel M. Queiroz, Charbel José Chiappetta Jabbour, Ana Beatriz Lopes de Sousa Jabbour, Susana Carla Farias Pereira, Julio Carneiro-da-CunhaPeace engineering and compassionate operations can unlock the potential of emerging technologies for social good. This work aims to investigate the integration of peace…
When to choose ranked area integrals versus integrated gradient for explainable artificial intelligence – a comparison of algorithms
Vinay Singh, Iuliia Konovalova, Arpan Kumar KarExplainable artificial intelligence (XAI) has importance in several industrial applications. The study aims to provide a comparison of two important methods used for…
Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets
Parvathy S. Nair, Atul Shiva, Nikhil Yadav, Priyanka TandonThe purpose of this study is to investigate the influence of mobile applications on investment decisions by retail investors in stocks and mutual funds. This study focuses…
Predicting supply chain risks through big data analytics: role of risk alert tool in mitigating business disruption
Minseok Park, Nitya Prasad SinghAs organizations globalize, they are facing twin challenges of (1) how to develop actionable intelligence from the vast amount of data flowing into their organization and…
Decarbonization strategy of businesses, stock return performance and investment styles: a systematic review
Namrata Ghosh, Dipti GuptaThis paper aims to provide a systematic review of the research focusing on the decarbonization strategy of businesses, stock return performance, and investment styles.
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views
Kari Lepistö, Minna Saunila, Juhani UkkoThis study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation.
Lean manufacturing and firms’ financial performance: the role of strategic supplier partnership and information sharing
Xhavit IslamiThe purpose of this paper is to examine the mediating role of strategic supplier partnership and moderating role of information sharing (IS), in the relationship between…
The impact of customer and supplier collaboration on green supply chain performance
Davood Andalib Ardakani, Asieh Soltanmohammadi, Stefan SeuringThe purpose of this study is to determine the extent to which institutional pressures affect supplier and customer collaboration and how collaboration explains green…
Managing resilience of micro, small and medium enterprises (MSMEs) during COVID-19: analysis of barriers
Anchal Gupta, Rajesh Kumar SinghMicro, small and medium enterprises (MSMEs) are facing major difficulties with working capital, need of digitalisation and lack of skilled workforce during this crisis…
Coordination issues in managing the reverse supply chain: a systematic literature review and future research directions
Saurabh Agrawal, Dharmendra Kumar, Rajesh Kumar Singh, Raj Kumar SinghReverse supply chain (RSC) is one of the ways to handle product returns efficiently. Recovery of residual value from product returns also helps in achieving…
Modeling of factors affecting supplier selection on start-ups during frequent pandemic episodes like COVID-19
Aswathy Sreenivasan, Bhavin Shah, M. SureshIn developing countries such as India, start-ups play an essential role in “industrial output,” “Gross Domestic Product ” and “employment creation.” Evidence suggests that…
Benchmarking strategic core competencies of performance across Chinese and South Korean manufacturing companies
Niranjan Pati, Jooh LeeThis study empirically investigates the significance of the core competencies on various economic performance indices by utilizing accounting and market-based performance…
Influence of governance instruments on supply chain quality: a qualitative investigation in the dairy industry
Osvaldo de Souza, Marcio C. Machado, Victor Silva Correa, Renato TellesThis paper aims to explore the formal (i.e. contracts, standards, processes, and structure) and informal (i.e. social structure, norms, information sharing, and value…
The current state of benchmarking use and networks in facilities management
Justin R. Dodd, Jake Smithwick, Steven Call, Dipin KasanaThe purpose of this paper is to address the knowledge gap on the use of benchmarking techniques as utilized by facilities management (FM) professionals for the purpose of…
Enhancing the performance of Indian micro, small and medium enterprises by implementing supply chain finance: challenges emerging from COVID-19 pandemic
P.S. Biswa Bhusan Sahoo, Vikas ThakurThe already scarce financial resources coupled with the current COVID-19 pandemic have created the worst scenario for Indian micro, small and medium enterprises (MSMEs)…
PMBOK, IPMA and fuzzy-AHP based novel framework for leadership competencies development in megaprojects
Mohd. Nishat Faisal, Abdulla Abdulaziz Al Subaie, Lamay Bin Sabir, Khurram Jahangir SharifEffective leaders have emerged as the cornerstone of project success. The major purpose of this paper is to propose a framework to categorize and prioritize leadership…
Corporate governance and financial performance: evidence from listed SMEs in India
Kuldeep Singh, Shailesh RastogiCorporate governance across small and medium enterprises (SMEs) is undergoing unremitting changes, primarily due to the listing of SMEs on SME exchanges. The changing…
Transforming product development and production to be lean for improving business performance
Deepak Bubber, Rakesh Kumar Jain, Gulshan Babber, ShashiIn this study, the authors assess the current state of lean product development and the lean production shop floor, along with the impact of the former on process quality…
Total quality management in Peruvian goods companies during the COVID-19 pandemic
Jorge Benny Benzaquen, Juan Pedro NarroThe aim of this research is to empirically assess the nine dimensions of the Total Quality Management (TQM) model, which have been categorized into four blocks: the top…
Evaluation of risk factors in Ghanaian public-private-partnership (PPP) power projects using fuzzy synthetic evaluation methodology (FSEM)
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John EdwardsThis paper aims to evaluate the risk factors and determines the overall risk level (ORL) of public-private-partnership (PPP) power projects in Ghana using fuzzy synthetic…
Accentuating the interconnection between green intellectual capital, green human resource management and sustainability
Jing Yi Yong, Mohd Yusoff Yusliza, T. Ramayah, Khalid Farooq, Muhammad Imran TanveerThe study aims to investigate the relationships between green intellectual capital, green human resource management (HRM), and sustainability.
AgriFood supply chain traceability: data sharing in a farm-to-fork case
Theocharis Moysiadis, Konstantina Spanaki, Ayalew Kassahun, Sabine Kläser, Nicolas Becker, George Alexiou, Nikolaos Zotos, Iliada KaraliTraceability of food is of paramount importance to the increasingly sustainability-conscious consumers. Several tracking and tracing systems have been developed in the…
Restarting MSMEs and start-ups post COVID-19: a grounded theory approach to identify success factors to tackle changed business landscape
Deepkumar Varma, Pankaj DuttaSmall businesses and start-ups have started to reopen post coronavirus disease 2019 (COVID-19) lockdowns but are facing numerous challenges mainly due to changed customer…
Blending absorptive capacity with open innovation: a bibliometric review
Shraddha Bhadauria, Vinay SinghThis paper aims to explore the relationship between open innovation (OI) and absorptive capacity (AC) using a bibliometric analysis of existing literature.
Examining the dark side of using gamification elements in online community engagement: an application of PLS-SEM and ANN modeling
Gautam Srivastava, Surajit Bag, Muhammad Sabbir Rahman, Jan Harm Christiaan Pretorius, Mohammad Osman GaniThe negative influence of gamification on online communities has received little attention in the available literature. The study examines the adverse effects of…
Inventory management practices at a big-box retailer: a case study
Haya Esrar, Hossein Zolfaghariania, Hong YuManaging inventory continues to be a growing area of concern for many retailers due to the multitude of issues that arise from either an excess or shortage of inventory…
Assessing the influence of COVID-19 protocol on online health information seeking intention of athletes in India
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana, Yogesh K. DwivediThe Internet is used as a tool to seek health information by individuals. Mental health concerns are the high prevalence of the novel coronavirus disease 2019 (COVID-19…
Mitigation themes in supply chain research during the COVID-19 pandemic: a systematic literature review
Sufian Qrunfleh, Shiri Vivek, Russ Merz, Deepak MathivathananThe purpose of this paper is to understand the themes and direction of supply chain mitigation and resilience research during the COVID-19 pandemic by conducting a…
Innovation strategies and organisational performance: the moderating role of company size among small- and medium-sized companies
Jeffrey Cheah, Sweet Ying Leong, Yudi FernandoNot all innovative ideas or approaches commonly implemented by larger companies apply to smaller firms in all regions. Innovation that does not imply company achievements…
Benchmarking sustainability of pilgrimage cities: a case of three cities in Tamil Nadu, India
Kavitha V.S., Mohammed Firoz C.Rapid urbanization and development of pilgrimage cities cause significant problems for the environment and society, leading to long-term challenges. Despite several…
A DEA-ANN-based analytical framework to assess and predict the efficiency of Canadian universities in a service supply chain context
Sunil Kumar Jauhar, Hossein Zolfagharinia, Saman Hassanzadeh AminThis research is about embedding service-based supply chain management (SCM) concepts in the education sector. Due to Canada's competitive education sector, the authors…
Co-worker support and community of practice: the role of concern for team member and preference for teamwork
Anjali Dutta, Santosh RangnekarThe aim of this article is to empirically investigate the effect of co-worker support on communities of practice with a sequential mediating effect of concern for team…
A nexus of market web traffic and investor's behavior in the EdTech market: evidence of performance from US and India
Surbhi Sethi, Srishti Saxena, Manju SinghThe unexpected outbreak of COVID-19 has expedited the trend toward online education. To facilitate undisruptive learning, EdTech companies are continuously working on…
Analysis of critical barriers in the sustainable supply chain of MSMEs: a case of Makhana (Foxnut) industry
Abhishek Kashyap, Om Ji ShuklaSustainability is a very important factor to be considered in the supply chain (SC) of any industry. Agricultural industry needs to be addressed even more importantly with…
Evaluating performance of an untargeted urban food security scheme in India
Magesh Nagarajan, Patturaja SelvarajThe purpose of this study is to evaluate the efficiency of the relative performances of Mother’s canteen across the regions of Tamil Nadu and find out the determinants of…
Assessing the impacts of government environmental policies on the small and medium-sized firm's performances in Korea and China
Hye-Young Joo, Hokey MinThis paper aims to examine which role governments can play in facilitating the small and medium-sized enterprises (SMEs)' environmental capabilities in a global…
A framework for implementing a Supplier Kanban System through an action research methodology
Mohamad Ghozali Hassan, Muslim Diekola Akanmu, Pirabarkaran Ponniah, Kamal Imran Mohd Sharif, H.M. Belal, Adilah OthmanThe aim of this study is to develop a framework for the implementation of a Supplier Kanban System.
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Shakiba Sadat Gavahi, Seyed Mohammad Hassan Hosseini, Arash MoheimaniMeeting the patients' requirements as customers of the health care sector is crucially important as a social responsibility. According to the resource constraints, only an…
Modelling the resilience of start-ups during COVID-19 pandemic
Aswathy Sreenivasan, M. Suresh, Juan Alfredo Tuesta PanduroResilience, the ability of start-ups to deal with anticipated instabilities and probable disruptions, is becoming an important success element during coronavirus disease…
Implementing circular economy strategies in the automobile industry – a step toward creating sustainable automobiles
Amit Patel, Sumer SinghThis study aims to highlight the impacts of a rapidly growing automobile industry on the environment and how implementation of Circular Economy (CE) principles and…
Analysis of factors impacting firm performance of MSMEs: lessons learnt from COVID-19
Manish Mohan Baral, Subhodeep Mukherjee, Ramji Nagariya, Bharat Singh Patel, Anchal Pathak, Venkataiah ChittipakaThe micro, small and medium scale enterprises (MSMEs) faced various challenges in the ongoing COVID-19 pandemic, making it challenging to remain competitive and survive in…
Exploring “what,” “why” and “how” of resilience in MSME sector: a m-TISM approach
Rahul Sindhwani, Nitasha Hasteer, Abhishek Behl, Akul Varshney, Adityanesh SharmaThis will not be an overstatement to state that the micro, small and medium enterprise (MSME) industry is crucial and the vital driver of the world economy. It covers…
Prioritization of factors and selection of best business practice from bio-medical waste generated using best–worst method
Jogendra Jangre, Abdul Zubar Hameed, Medha Srivastava, Kanika Prasad, Dharmendra PatelHospital activities restore health and save lives; yet they produce infectious waste that might harm people and the environment if not handled carefully. The sudden…
Myanmar’s tourism: Sustainability of ICT to support hotel sector for online booking and digital marketing
Aye Aye Myat, Nora Sharkasi, Jay RajasekeraStudies show that internet has become a major force propelling growth in tourism sector in many countries. An appropriate diffusion of the information and communication…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran
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