Strategies to streamline supplier relationship management during crises: lessons learned from COVID-19 and future pathways

Abstract

Purpose

This paper explores the strategies adopted by purchasing firms to streamline relationships with suppliers amid the COVID-19 outbreak.

Design/methodology/approach

This study employed a multiple case study method and conducted 42 semi-structured interviews with procurement managers from six firms in the United Arab Emirates.

Findings

This study reveals six helpful strategies that purchasing firms can undertake to streamline supplier relationship management (SRM) in the wake of COVID-19. Precisely, purchasing firms are revising supply chain costs, planning orders in advance, sharing critical information with suppliers, planning major contingencies, developing a robust relationship with suppliers (e.g. partnership) and finally, improving the supplier's visibility.

Research limitations/implications

This study comes with certain limitations. First, the results are based on a limited number of 42 interviewees. Hence, the study’s results cannot be generalized to a broader population. Second, the data were collected based on the cause and effect relationship.

Practical implications

The findings of this study can help purchasing firms learn and use new appropriate strategies to manage the relationship with their suppliers in the midst of the COVID-19 outbreak.

Originality/value

This study contributes to SRM literature by unveiling six distinct strategies (such as revising supply chain costs, planning orders in advance, sharing critical information, etc.) that purchasing firms have employed to develop a robust and healthy working relationship with the suppliers in the midst of the COVID-19 outbreak.

Citation

Butt, A.S., Alghababsheh, M., Arshi, T.A. and Shah, S.H.H. (2023), "Strategies to streamline supplier relationship management during crises: lessons learned from COVID-19 and future pathways", Benchmarking: An International Journal, Vol. 30 No. 10, pp. 3906-3924. https://doi.org/10.1108/BIJ-04-2022-0226