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Factors influencing organizational agility in higher education

Shalini Menon (Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, India)
M. Suresh (Amrita School of Business, Amrita Vishwa Vidyapeetham, Coimbatore, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 7 September 2020

Issue publication date: 19 January 2021




The purpose of this paper is to explore the factors that can facilitate agility in higher education and to analyze the interrelationship between the factors.


A structured model of factors facilitating agility in higher education was developed using total interpretive structural modeling (TISM). Cross-impact matrix multiplication (MICMAC) analysis helped in classifying the factors on the basis of their driving and dependency power.


An extensive literature review and expert opinion helped in identifying eight enablers that can promote agility in higher education. The ability to sense the environment, organizational structure, adoption of ICT, organizational learning, human resource strategies, leadership, readiness to change and collaboration with the stakeholders were the eight factors identified. The structural model revealed leadership as the most crucial enabler followed by human resource strategies and organizational structure.

Research limitations/implications

The model has incorporated and prioritized all the crucial drivers of agility that can help universities and colleges design, adopt and implement policies and practices that would facilitate agility.


So far, the research on agility in higher education has looked into each factor in isolation. This research provides a comprehensive list of the factors and establishes the interplay between the factors making this study new and original.



Menon, S. and Suresh, M. (2021), "Factors influencing organizational agility in higher education", Benchmarking: An International Journal, Vol. 28 No. 1, pp. 307-332.



Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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