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Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries

Subrata Talapatra (Department of Industrial Engineering and Management, Khulna University of Engineering and Technology, Khulna, Bangladesh)
Md. Kutub Uddin (Department of Mechanical Engineering, Khulna University of Engineering and Technology, Khulna, Bangladesh)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 11 June 2019

Issue publication date: 13 September 2019

Abstract

Purpose

The purpose of this paper is to investigate the relative importance of different total quality management (TQM) implementation barriers in the context of Readymade Garment (RMG) industries in Bangladesh. Present study has developed a hierarchical framework of several TQM barriers to assess their importance. Expert opinions from RMG industries have been taken to evaluate the importance of one barrier over another.

Design/methodology/approach

Methodology adopted in this study to find out the rank of different TQM barriers is fuzzy analytic hierarchy process.

Findings

The study shows that, according to order, inappropriate planning of TQM implementation program, lack of financial support, lack of employee training, lack of empowerment of employees, lack of sufficient physical resources, etc. are critical barriers and hampering the successful implementation of TQM program in this sector.

Research limitations/implications

This study has both theoretical and practical implications. It has found out strong and weak contribution of different barriers during TQM implementation. Therefore, this finding will strengthen the knowledge of successful implementation of TQM and will further enrich the existing literature in the context of manufacturing industries in developing countries. Moreover, this finding will also help the decision makers in preparing an effective plan for successful implementation of TQM by utilizing limited resources.

Practical implications

Moreover, our results will aid the managers of RMG sector to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation. Every Successful program will bring business excellence. These findings could be a guideline for TQM implementation program in developing countries.

Originality/value

Present study possesses some significant values. First, so far our knowledge go, no other study has developed a hierarchical structure of TQM barrier on the basis of overall change needed within the organization for TQM implementation. Second, this study could be a good guideline for TQM implementation program in RMG sector in developing countries.

Keywords

Citation

Talapatra, S. and Uddin, M.K. (2019), "Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries", Benchmarking: An International Journal, Vol. 26 No. 7, pp. 2205-2224. https://doi.org/10.1108/BIJ-01-2019-0023

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited