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Behavioural competencies and organizational performance in Italian performing arts: An exploratory study

Annachiara Scapolan (Dipartimento di Comunicazione ed Economia, Università di Modena e Reggio Emilia, Reggio Emilia, Italy)
Fabrizio Montanari (Dipartimento di Comunicazione ed Economia, Università di Modena e Reggio Emilia, Reggio Emilia, Italy)
Sara Bonesso (Department of Management, Ca’ Foscari University of Venice, Venice, Italy)
Fabrizio Gerli (Department of Management, Ca’ Foscari University of Venice, Venezia, Italy)
Lorenzo Mizzau (Dipartimento di Comunicazione ed Economia, Università di Modena e Reggio Emilia, Reggio Emilia, Italy)

Academia Revista Latinoamericana de Administración

ISSN: 1012-8255

Publication date: 5 June 2017

Abstract

Purpose

The purpose of this paper is to investigate the behavioural competencies of directors and managers working for cultural organizations and their relationship with organizational performance.

Design/methodology/approach

The study adopts an ESC competency modelling process and the technique of the Behavioural Event Interview as the primary source of data collection. In particular, the authors interviewed 14 directors and managers of six performing arts organizations operating in Emilia-Romagna, a region located in Northern Italy.

Findings

Findings show that directors and managers of cultural organizations are characterized by a specific set of social and emotional (e.g. persuasion and empathy), whereas cognitive competencies, such as quantitative analysis, are less frequent. Findings highlight also that a balanced portfolio of behavioural competencies emerges as importantly correlated with high organizational performance.

Practical implications

Findings offer relevant managerial implications for the design and implementation of a coherent set of human resource management practices, which allow cultural organizations to reach above-average performance.

Originality/value

This study contributes to a better understanding of the relationship between managerial competencies and the performance of cultural organizations, taking into account specific kinds of competencies – namely, behavioural competencies – which have been neglected by the previous literature.

Objectivo

Este estudio pretende investigar las competencias comportamentales de los directores y managers que trabajan en las organizaciones culturales, y la relación entre estas competencias y la el desempeño organizacional.

Diseño/metodología/enfoque

Este estudio usa el proceso ESC competency modelling y la técnica de la Behavioral Event Interview. Sobre todo, entrevistamos 14 directores y managers de seis organizaciones de espectáculos en vivo que operan en Emilia-Romagna, una región del Norte de Italia.

Hallazgos

Encontramos que los directores y managers de las organizaciones culturales muestran un conjunto especifico de competencias sociales y emocionales (persuasión, empatía, etc.), mientras que las competencias cognitivas son menos frecuentes. Hallazgos muestran también que un portfolio balanceado de competencias comportamentales está correlacionado con alto desempeño organizacional.

Implicaciones prácticas

Los Hallazgos ofrecen relevantes implicaciones administrativas por el diseño y la implementación de un sistema coherente de prácticas de recursos humanos, que permite a las organizaciones culturales conseguir un alto rendimiento organizacional.

Originalidad y valor

Este articulo contribuye a una mejor comprensión de la relación entre las competencias de los managers y el desempeño de las organizaciones culturales, sobre todo considerando competencias específicas (las competencias comportamentales) que los estudios pasados han descuidado.

Keywords

Acknowledgements

This paper forms part of a special section “Arts, Heritage and Culture Management”.

The authors are grateful to Maria Chiara Ferme, Gianni Cottafavi, Massimo Mezzetti, Tatiana Somia, and Antonio Taormina for their precious help and support during the research process.

Citation

Scapolan, A., Montanari, F., Bonesso, S., Gerli, F. and Mizzau, L. (2017), "Behavioural competencies and organizational performance in Italian performing arts: An exploratory study", Academia Revista Latinoamericana de Administración, Vol. 30 No. 2, pp. 192-214. https://doi.org/10.1108/ARLA-09-2015-0264

Publisher

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Emerald Publishing Limited

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