Channel integration affects usage intention in food delivery platform services: the mediating effect of perceived value
Asia Pacific Journal of Marketing and Logistics
ISSN: 1355-5855
Article publication date: 12 January 2022
Issue publication date: 4 January 2023
Abstract
Purpose
Structural equation modeling was conducted, and a sample with 577 consumers was investigated.
Design/methodology/approach
Based on the stimulus–organism–response (SOR) model, this study aims to explore how channel integration affects usage intention through perceived value in food delivery platform (FDP) services. Moreover, the author also examines the moderating effects of personal innovativeness and experience on the relationships in the model.
Findings
The study found that channel integration affects usage intention through perceived usefulness, perceived enjoyment and perceived price. Moreover, the moderating effects of personal innovativeness and experience are both significant in the model.
Research limitations/implications
This study found that perceived usefulness, perceived enjoyment and perceived price are three major values influencing the relationship between channel integration and usage intention in FDP services. Moreover, for consumers with high personal innovativeness, perceived usefulness, perceived enjoyment, social image and perceived risk affecting usage intention will be weaker than for consumers with low personal innovativeness. However, for highly experienced consumers, perceived usefulness, perceived enjoyment and perceived price affecting usage intention will be stronger than for less experienced consumers.
Practical implications
This study suggests that practitioners should develop value-driven innovative services and activities by integrating various channels for customers. Moreover, they should segment consumers on the basis of different levels of personal innovativeness and experience to provide different strategies for increasing the intention to use the service.
Originality/value
This study advances the extant knowledge of the SOR model in the context of online-to-offline commerce.
Keywords
Acknowledgements
This research is partially supported by the Ministry of Science and Technology in Taiwan (Grant number: MOST 109-2410-H-126-011). The author thanks the Editor Professor Ian Phau and two anonymous reviewers for their constructive reviews and guidance.
Citation
Yen, Y.-S. (2023), "Channel integration affects usage intention in food delivery platform services: the mediating effect of perceived value", Asia Pacific Journal of Marketing and Logistics, Vol. 35 No. 1, pp. 54-73. https://doi.org/10.1108/APJML-05-2021-0372
Publisher
:Emerald Publishing Limited
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