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Why do users intend to continue using the digital library? An integrated perspective

Yung-Ming Cheng (Department of Business Administration, Chaoyang University of Technology, Taichung City, Taiwan)

Aslib Journal of Information Management

ISSN: 2050-3806

Article publication date: 11 November 2014

Abstract

Purpose

The purpose of this paper is to propose a hybrid model based on expectation-confirmation model (ECM), technology acceptance model (TAM), and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users’ continuance intention of the digital library.

Design/methodology/approach

Sample data for this study were collected from students enrolled in a comprehensive university in Taiwan. A total of 600 questionnaires were distributed in the campus library, and 525 (87.5 percent) usable questionnaires were analyzed using structural equation modeling (SEM) in this study.

Findings

Findings show that the proposed research model integrating ECM, TAM, and updated DeLone and McLean IS success model has good explanatory power for quality antecedents of users’ continuance intention of the digital library. Information relevance, system accessibility, and technical support play key roles in explaining users’ continuance intention of the digital library via their beliefs.

Originality/value

This study’s empirical evidence on capturing ECM, TAM, and updated DeLone and McLean IS success model reveals deep insights into quality evaluation for users’ continuance intention of the digital library. Especially, this study additionally contributes to the identification of interface features that may lead to users’ continuance intention of the digital library.

Keywords

Acknowledgements

The author would like to thank the Editor and anonymous reviewers for their insightful comments and valuable suggestions.

Citation

Cheng, Y.-M. (2014), "Why do users intend to continue using the digital library? An integrated perspective", Aslib Journal of Information Management, Vol. 66 No. 6, pp. 640-662. https://doi.org/10.1108/AJIM-05-2013-0042

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited