Jon-Arild Johannessen (Kristiania University College, Norway)

The Soft Side of Knowledge Management in Health Institutions

ISBN: 978-1-80117-925-6, eISBN: 978-1-80117-924-9

Publication date: 21 July 2021


Johannessen, J.-A. (2021), "References", The Soft Side of Knowledge Management in Health Institutions, Emerald Publishing Limited, Leeds, pp. 107-116.



Emerald Publishing Limited

Copyright © 2021 Jon-Arild Johannessen. Published under exclusive licence by Emerald Publishing Limited

Ackoff, 1976 Ackoff, R. L. (1976). Designing a national and technological communication system. New York, NY: John Wiley & Son.

Adriaenssen and Johannessen, 2015 Adriaenssen, D. J. , & Johannessen, J.-A. (2015). Conceptual generalisation: Methodological reflections in social science a systemic viewpoint. Kybernetes, 44(4), 588605.

Adriaenssen and Johannessen, 2016 Adriaenssen, D. J. , & Johannessen, J.-A. (2016). Prospect theory as an explanation for resistance to organizational change: Some managerial implications. Problems and Perspectives in Management, 14(2), 8492.

Adriaenssen et al., 2016 Adriaenssen, D. J. , Johannessen, D. , & Johannessen, J.-A. (2016). The use of distinction in the process of communication. Kybernetes, 45(7), 10131023.

Allen, 1990 Allen, R. (1990). Thinkers of our time-Polyani. London: The Claridge Press.

Arkes and Blumer, 1985 Arkes, H. R. , & Blumer, C. (1985). The psychology of sunk costs. Organizational Behaviour and Human Performance, 35, 129140.

Arnold, 2017 Arnold, D. P. (2017). Introduction to Part I: Early development and their continued repercussions. In D. P. Arnold (Ed.), Traditions of systems theory (pp. 310). London: Routledge.

Arvidsson and Jønnson, 1997 Arvidsson, G. R. , & Jønnson, R. (1997). Politikk och marknad i framtidens sjukvård. Stockholm: SNS Førlag.

Askildsen and Holmås, 2001 Askildsen, J. E. , & Holmås, T. E. (2001). Arbeidsmarkedet for helsepersonell i Norge: Hvor blir det av sykepleierne? I J. A. Askildsen & K. Haug (red.), Helse, Økonomi og politikk (sidene: 6385). Oslo: Cappelen Akademiske Forlag.

Axelrod, 1984 Axelrod, R. (1984). The evolution of cooperation. New York, NY: Basic Books.

Balague and Elmoukliss, 2021 Balague, C. , & Elmoukliss, M. (2021). From open to crowd innovation. London: ISTE.

Baron, 1990 Baron, R. A. (1990). Environmentally induced positive affect: Its impact on self-efficacy, task performance, negotiation, and conflict. Journal of Applied Social Psychology, 20, 368384.

Baron et al., 1990 Baron, R. A. , Fortin, S. P. , Frei, R. L. , Hauver, L. A. , & Shack, M. L. (1990). Reducing organizational conflict: The role of socially induced positive affect. International Journal of Conflict Management, 1, 133152.

Basalla, 1988 Basalla, G. (1988). The evolution of technology. Cambridge: Cambridge University Press.

Bateson, 1972 Bateson, G. (1972a). Steps to an ecology of mind. London: Ballantine Books.

Bazerman and Lewicki, 1983 Bazerman M. H. , & Lewicki R. J. (Eds.). (1983). Negotiating in organizations. New York, NY: SAGE Publications.

Bazerman and Neale, 1992 Bazerman, M. H. , & Neale, M. A. (1992). Negotiating rationally. New York, NY: The Free Press.

Bazerman, 1994 Bazerman, M. H. (1994). Judgement in managerial decision making. New York, NY: John Wiley.

Beer, 1979 Beer, S. (1979). The heart of enterprise. New York, NY: John Wiley.

Beer, 1981 Beer, S. (1981). Brain of the firm. New York, NY: Herder and Herder.

Beer, 1985 Beer, S. (1985). Diagnosing the system for organizations. New York, NY: John Wiley & Son.

Bettiol and Di Maria, 2020 Bettiol, M. , & Di Maria, E. (2020). Knowledge management in industry 4.0: New paradigm for value creation. London: Springer.

Bjørnenak et al., 2001 Bjørnenak, T. , Gjesdal, F . , & Nyland, K. (2001). Økonomisk styring av sykehus. I J. A. Askildsen & K. Haug, (red.), Helse, økonomi og politikk. Oslo: Cappelen Akademiske.

Boniwell and Turagriu, 2019 Boniwell, I. , & Turagriu, D. (2019). Positive psychology, research and applications. London: Open University Press.

Boulton et al., 2015 Boulton, J. G. , Allen, P. M. , & Bowman, C. (2015). Embracing complexity. Oxford: Oxford University Press.

Bowers et al., 1985 Bowers, J. W. , Metts, S. M. , & Duncanson, W. T. (1985). Emotion and interpersonal communication. In M. L. Knapp & G. R. Miller (Eds.), Handbook of interpersonal communication (pp. 500550). London: SAGE Publications.

Bunge, 1983 Bunge, M. (1983). Exploring the world. Dordrecht: Reidel.

Bunge, 1996 Bunge, M. (1996). Finding philosophy in social science. New Haven, CT: Yale University Press.

Bunge, 1998 Bunge, M. (1998). Social science under debate. Toronto, ON: University of Toronto Press.

Bunge, 1999 Bunge, M. (1999). The sociology-philosophy connection. New Brunswick, NJ: Transaction Publishers.

Bunge, 2003 Bunge, M. (2003). Emergence and convergence: Qualitative novelty and the unity of knowledge. Toronto, ON: University of Toronto Press.

Bunge, 2007 Bunge, M. (2007). Review of moral sentiments and material interests. Philosophy of the Social Sciences, 37(4), 543547.

Bunge, 2009 Bunge, M. (2009). Political philosophy: Fact, fiction and vision. New Brunswick, NJ: Transaction Publishers.

Bunge, 2010 Bunge, M. (2010). Matter and mind: A philosophical inquiry. New York, NY: Springer.

Bunge, 2010a Bunge, M. (2010a). Soziale Mechanismen und mechanismische Erklärungen. Berliner Journal für Soziologie, 20, 371381.

Bunge, 2014 Bunge, M. (2014). Evaluating philosophies. Berlin: Springer.

Burns and Griffith, 2018 Burns, M. , & Griffith, A. (2018). The learning imperative: Raising performance in organisations by improving learning. London: Crown House Publishing.

Caldwell and O´Reilly, 1982 Caldwell, D. F. , & O´Reilly, C. A. (1982). Response to failures: The effects of choices and responsibility on impression management. Academy of Management Journal, 25, 121136.

Carnevale and Isen, 1986 Carnevale, P. J. D. , & Isen, A. M. (1986). The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation. Organizational Behaviour and Human Decision Processes, 37, 113.

Carnevale and Pegnetter, 1985 Carnevale, P. J. D. , & Pegnetter, R. (1985). The selection of mediation tactics in public sector disputes: A contingency analysis. Journal of Social Issues, 41, 6585.

Chenowelth, 2020 Chenowelth, E. (2020). Civil resistance. Oxford: Oxford University Press.

Cialdini, 2007 Cialdini, R. B. (2007). Influence. New York, NY: Harper Business.

Cross, 1977 Cross, J. G. (1977). Negotiation as a learning process. Journal of Conflict Resolution, 21, 581606.

Dawes, 1988 Dawes, R. M. (1988). Rational choice in an uncertain world. New York, NY: Harcourt, Brace.

D'Cruz et al., 2009 D'Cruz, H. , Jacobs, S. , & Schoo, A. (2009). Knowledge-in-practice in the caring professions: Multidisciplinary perspectives. New York, NY: Ashgate.

Drucker, 1999 Drucker, P. F. (1999). Knowledge worker productivity: The biggest challenge. California Management Review, 41(2), 7994.

Drucker, 1999a Drucker, P. F. (1999a). Management challenges for the 21st century. London: Butterworth Heinemann.

Drummond and Stoddart, 1997 Drummond, M. , & Stoddart, G. (1997). Methods for the economic evaluation of health care programmes. Oxford: Oxford University Press.

Erlach and Müller, 2020 Erlach, C. , & Müller, M. (2020). Narrative organizations: Using storytelling and narratives to create a new organizational identity. London: Springer.

Fewell, 2020 Fewell, J. (2020). Untapped agility: Seven leadership moves to take your transformation to the next level. New York, NY: Berrett-Koehler.

Fleck, 1996 Fleck, J. (1996). Informal information flow and the nature of expertise in financial services. International Journal of Technology Management, 11(1–2), 104128.

Gill, 2016 Gill, S. P. P. (2016). Tacit engagement: Beyond interaction. London: Springer.

Goffman, 1959 Goffman, E. (1959). Presentation of selv in everyday life. New York, NY: Anchor Books.

Grant, 1996 Grant, R. M. (1996). Prospering in dynamically competitive environments: Organizational capability as knowledge integration. Organizational Science, 7(4), 375387.

Grzelak, 1982 Grzelak, J. L. (1982). Preferences and cognitive processes in interdependence situations: A theoretical analysis of cooperation. In V. J. Derlega & J. Grzelak (Eds.), Cooperation and helping behaviour: Theories and research (pp. 95122). New York, NY: Academic Press.

Gulliver, 1979 Gulliver, P. (1979). Disputes and negotiations: A cross-cultural perspective. New York, NY: Academic Press.

Henriksen, 2001 Henriksen, H. E. (2001). Skal patienter dø på grund av manglende IT? Jyllandsposten. 10. juni.

Holford, 2020 Holford, W. D. (2020). Managing knowledge in organizations: A critical pragmatic perspective. London: Palgrave.

Hollingshead and Carnevale, 1990 Hollingshead, A. B. , & Carnevale, P. J. (1990). Positive affect and decision frame in integrative bargaining: A reversal of the frame effect. In Best paper Proceedings of the fifth Annual Conference of the Academy of Management, Briarcliff Manor, NY (pp. 385389).

Howells, 1996 Howells, J. (1996). Tacit knowledge, innovation and technology transfer. Technology Analysis & Strategic Management, 8(2), 91105.

Innis, 1994 Innis, R. E. (1994). Consciousness and the play of signs. Bloomington, IN: Indiana University Press.

Isen et al., 1985 Isen, A. M. , Johnson, M. M. S. , Mertz, E. , & Robinson, G. (1985). The influence of positive affect on the unusualness of word associations. Journal of Personality and Social Psychology, 48, 14131426.

Jakubowska, 2019 Jakubowska, H. (2019). Skill transmission, sport and tacit knowledge. London: Routledge.

Janis, 1982 Janis, I. L. (1982). Group think. New York, NY: Houghton Mifflin.

Jaziri-Bouagina and Leal Jamil, 2017 Jaziri-Bouagina, D. , & Leal Jamil, G. (2017). Handbook of research on tacit knowledge management for organizational success. New York, NY: Information Science Reference.

Johannessen, 2018 Johannessen, J.-A. (2018). The workplace of the future. London: Routledge.

Johannessen, 2019 Johannessen, J.-A. (2019). Leadership and organization in the innovation economy. Bingley: Emerald Publishing Limited.

Johannessen, 2020 Johannessen, J.-A. (2020). Knowledge management for leadership and communication: AI, innovation and the digital economy. Bingley: Emerald Publishing Limited.

Johannessen, 2020a Johannessen, J.-A. (2020a). Knowledge management philosophy: Communication as a strategic asset in knowledge management. Bingley: Emerald Publishing Limited.

Johannessen, 2022 Johannessen, J.-A. (2022). The philosophy of tacit knowledge. Bingley: Emerald Publishing Limited.

Kaarbøe and Østergrea, 2001 Kaarbøe, O. , & Østergrea, K. (2001). Erfaringer fra ledelses og organisasjonsreformen i den svenske helsesektoren på 1990 tallet. I J. A. Askildsen & K. Haug (red.), Helse, økonomi og politikk (s. 201220). Oslo: Cappelen Akademiske.

Kelley, 1950 Kelley, H. H. (1950). The warm-cold variable in first impressions of persons. Journal of Personality, 18, 431439.

Kochan, 1980 Kochan, T. (1980). Collective bargaining and organizational behaviour. In B. Staw & L. Cummings (Eds.), Research in organizational behaviour (Vol. 2). Greenwich, CT: JAI.

Kramer et al., 1990 Kramer, R. M. , Newton, E. , & Pommerenke, P. (1990). Self-enhancement biases in negotiations: Antecedents and consequences. Unpublished paper. Dept of Organizational behaviour, Stanford University, Stanford, CA.

Lax and Sebenius, 1986 Lax, D. A. , & Sebenius, J. K. (1986). The manager as negotiator. London: Free Press.

Lim, 2016 Lim, K. Y. T. (2016). Disciplinary intuitions and the design of learning environments. London: Springer.

Lines and Evans, 2020 Lines, D. , & Evans, C. (2020). Global business coaching: A meta-analytical perspective. London: Routledge.

Luhman, 1990 Luhman, N. (1990). Essays on self-reference. New York, NY: Colombia University Press.

Malhotra, 2020 Malhotra, A. (2020). Unleashing the crowd: Collaborative solutions to wicked business and societal problems. London: Palgrave.

Maude, 2020 Maude, B. (2020). International business negotiation. New York, NY: Red Globe Press.

Melander et al., 1997 Melander, P . (1997). Styringen av det syge væsen. I S. Hildebrandt & M. Schultz (red.), Sykehusledelse (S. 93119). København: Munksgaard.

Merton, 1949 Merton, R. K. (1949). Social theory and social structure. New York, NY: Free Press.

Metcalf et al., 2020 Metcalf, G. S. , Kijima, K. , & Deguchi, H. (Eds.). (2020). Handbook of systems science. London: Springer.

Milgram and Zimbardo, 2010 Milgram, S. , & Zimbardo, P. (2010). Obedience to authority: An experimental view. New York, NY: Pinter & Martin.

Miller, 1978 Miller, J. G. (1978). Living systems. New York, NY: McGraw-Hill.

Molander, 1993 Molander, B. (1993). Kunskap i handling. Gøteborg: Daidalos.

Neale and Bazerman, 1983 Neale, M. A. , & Bazerman, M. H. (1983). The role of perspective taking ability in negotiating under different forms of arbitration. Industrial and Labor Relations Review, 36, 378388.

Nelson and Winter, 1982 Nelson, R. R. , & Winter, S. G. (1982). An evolutionary theory of economic change. Cambridge, MA: Harvard University Press.

Nelson, 1987 Nelson, R. R. (1987). Understanding technical change as an evolutionary process. Amsterdam: North-Holland.

Nelson, 1988 Nelson, R. R. (1988). Institutions supporting technical change in the United States. In G. Dosi , C. Freeman , R. Nelson , G. Silverberg , & L. Soete (Eds.), Technical change and economic theory (pp. 349370). London: Pinter.

Nisbett and Ross, 1980 Nisbett, R. E. , & Ross, L. (1980). Human inference: Strategies and shortcomings of social judgement. Englewood Cliffs, NJ: Prentice-Hall.

Nonaka, 1994 Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organizational Science, 5(1), 1437.

Norheim and Bringedal, 2001 Norheim, O. F. , & Bringedal, B. (2001). Hvordan bør vi prioritere i helsesetjenesten. I J. A. Askildsen & Haugvik (red.), Helse, økonomi og politikk (pp. 89114). Oslo: Cappelen Akademisk Forlag.

Osborne, 2020 Osborne, S. (2020). The upskilling imperative: 5 ways to make learning core to the way we work. New York, NY: McGraw-Hill.

Pelkey, 2018 Pelkey, J. (2018). The semiotics of X. New York, NY: Bloomsbury Academics.

Phillips, 1995 Phillips, V. L. (1995). Nurses labor supply: Participation hours of work, and discontinuities in the supply function. Journal of Health Economics, 14, 567582.

Polanyi, 1958 Polanyi, M. (1958). Personal knowledge. London: Routledge & Kegan Paul.

Polanyi, 1966 Polanyi, M. (1966). The tacit dimension. Garden City, NJ: Doubleday.

Polanyi, 1983 Polanyi, M. (1983). The tacit dimension. Gloucester, MA: Peter Smith.

Porter, 1985 Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. New York, NY: The Free Press.

Pruitt and Carnevale, 1993 Pruitt, D. G. , & Carnevale, P. J. (1993). Negotiation in social conflict. Buckingham: Open University Press.

Putnam and Poole, 1987 Putnam, L. L. , & Poole, M. S. (1987). Conflict and negotiation. In F. M. Jablin , L. L. Putnam , K. H. Roberts , & L. W. Porter (Eds.), Handbook of organizational communication (pp. 549599). London: SAGE Publications.

Putnam, 1985 Putnam, L. L. (1985). Bargaining as organizational communication. In R. D. McPhee & P. K. Tomkins (Eds.), Organizational communication: Traditional themes and new directions (Vol. 13). New York, NY: SAGE Publications.

Putnam, 1985a Putnam, L. L. (1985a). Bargaining as task and process: Multiple functions of interaction sequences. In R. L. Streetjr & J. N. Cappolla (Eds.), The social psychology of language: Sequence and pattern in communication behaviour. London: Edward Arnold.

Quigley and Quigley, 2020 Quigley, J. M. , & Quigley, S. (2020). Continuous and embedded learning for organizations. London: Taylor & Francis.

Ramella, 2019 Ramella, F. (2019). Sociology of economic innovation. London: Routledge.

Romer, 1988 Romer, P. (1988). It's all in your head. Outlook, 1, 912.

Ross and Staw, 1986 Ross, J. , & Staw, B. M. (1986). Expo 86: An escalation prototype. Administrative Science Quarterly, 31, 274297.

Rubin and Brown, 1975 Rubin, J. Z. , & Brown, B. R. (1975). The social psychology of bargaining and negotiation. New York, NY: Academic Press.

Schøn, 1983 Schøn, D. (1983). The reflective practitioner. How professionals think in action. New York, NY: Basic Books.

Schøn, 1987 Schøn, D. (1987). Educating the reflective practitioner. London: Jossey-Bass.

Schøn, 1988 Schøn, D. (1988). Designing: Rules, types and worlds. Design Studies, 9, 181190.

Schutz, 1990 Schutz, A. (1990). The problem of social reality. Collected Papers (Vol. 1, 2 and 3). London: Kluwer Academic Publishers.

Scott, 1995 Scott, R. W. (1995). Institutions and organizations. London: SAGE Publications.

Shannon and Frischherz, 2020 Shannon, N. , & Frischherz, B. (2020). Metathinking: The art and practice of transformational thinking. London: Springer.

Smith, 2019 Smith, R. (2019). When authentic leaders DARE: From professional competence to inspiring leadership. London: Routledge.

Solow, 1997 Solow, R. M. (1997). Learning from learning by doing: Lessons for economic growth. Stanford, CA: Stanford University Press.

Souleiman, 2016 Souleiman, J. S. (2016). Becoming a knowledge-sharing organization: A handbook for scaling up solutions through knowledge capturing and sharing. New York, NY: World Bank Publications.

Staw and Ross, 1980 Staw, B. M. , & Ross, J. (1980). Commitment in an experimenting society: An experiment on the attribution of leadership from administrative scenarios. Journal of Applied Psychology, 65, 249260.

Stewart, 1997 Stewart, T. A. (1997). Intellectual capital: The new wealth of organizations. London: Doubleday.

Strauss, 1978 Strauss, A. (1978). Negotiations: Varieties, contexts, processes, and social order. San Francisco, CA: Jossey-Bass.

Sunstein, 2019 Sunstein, C. R. (2019). How change happens. Cambridge, MA: MIT Press.

Sveiby, 1997 Sveiby, K. E. (1997). The new organizational wealth: Managing & measuring knowledge-based assets. San Francisco, CA: Berrett-Koehler Publisher.

Sweeney, 1996 Sweeney, G. (1996). Learning efficiency, technological change and economic progress. International Journal of Technology Management, 11(1–2), 527.

Syed, 2019 Syed, M. (2019). Rebel ideas. New York, NY: John Murray.

Tesser, 1978 Tesser, A. (1978). Self-generated attitude change. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 11). New York, NY: Academic Press.

Thompson, 1990 Thompson, L. L. (1990). An examination of naive and experienced negotiators. Journal of Personality and Social Psychology, 59, 8290.

Thompson, 1991 Thompson, L. L. (1991). Information exchange in negotiation. Journal of Experimental Social Psychology, 27, 161179.

Thurner et al., 2018 Thurner, S. , Hanel, R. , & Klimek, P. (2018). Introduction to the theory of complex systems. Oxford: Oxford University Press.

Tørnquist, 1999 Tørnquist, H. (1999). Nye ekonomiska styrformer-bakgrunn, utforming och effekter, SOU 1999, 66 bilag 1.

Turner, 2014 Turner, S. P. (2014). Understanding the tacit. London: Routledge.

Tversky and Kahneman, 1971 Tversky, A. , & Kahneman, D. (1971). The belief in the law of numbers. Psychological Bulletin, 76, 105110.

Tversky and Kahneman, 1973 Tversky, A. , & Kahneman, D. (1973). Availability: A heuristic for judging frequency and probability. Cognitive Psychology, 5, 207232.

Tversky and Kahneman, 1974 Tversky, A. , & Kahneman, D. (1974). Judgement under uncertainty: Heuristics and biases. Science, 185, 11241131.

Tversky and Kahneman, 1983 Tversky, A. , & Kahneman, D. (1983). Extensional versus intuitive reasoning: The conjunction fallacy in probability judgment. Psychological Review, 90, 293315.

Vinge, 2000 Vinge, S. (2000). FLOS dokument nr. 3.

Wason, 1960 Wason, P. C. (1960). On the failure to eliminate hypotheses in a conceptual task. Quarterly Journal of Experimental Psychology, 12, 129140.

Wason, 1968 Wason, P. C. (1968). Reason about a rule. Quarterly Journal of Experimental Psychology, 20, 273283.

Wason, 1968a Wason, P. C. (1968a). On the failure to eliminate hypothesis: A second look. In P. C. Wason & P. N. Johnson Laird (Eds.), Thinking and reasoning. Harmondsworth: Penguin.

Weick, 1979 Weick, K. E. (1979). The social psychology of organizing (2nd ed.). London: Addison Wesley Publishing Company.

Westfall, 2018 Westfall, C. (2018). Leadership language: Using authentic communication to drive results. New York, NY: John Wiley & Sons.

Whitehead, 1948 Whitehead, A. (1948). Science and the modern world. New York, NY: Mento Books.

Withey and Cooper, 1989 Withey, M. , & Cooper, W. H. (1989). Predicting exit, voice, loyalty and neglect. Administrative Science Quarterly, 34, 521539.

Zappavigna, 2014 Zappavigna, M. (2014). Tacit knowledge and spoken discourse. London: Bloomsbury Academics.

Zembylas and Niederauer, 2020 Zembylas, T. , & Niederauer, M. (2020). Composing processes and artistic agency: Tacit knowledge in composing. London: Routledge.

Zubek et al., 1992 Zubek, J. M. , Pruitt, D. G. , Peirce, R. S. , McGillicaddy, N. B. , & Syna, H. (1992). Short-term success in mediation: Its relationship to disputant and mediator behaviours and prior conditions. Journal of Conflict Resolution, 36, 546572.