Index

Shenja van der Graaf (University of Twente, The Netherlands)
Le Anh Nguyen Long (University of Twente, The Netherlands)
Carina Veeckman (imec-SMIT, Vrije Universiteit Brussel, Belgium)

Co-creation and Smart Cities: Looking Beyond Technology

ISBN: 978-1-80043-603-9, eISBN: 978-1-80043-602-2

Publication date: 15 November 2021

This content is currently only available as a PDF

Citation

van der Graaf, S., Nguyen Long, L.A. and Veeckman, C. (2021), "Index", Co-creation and Smart Cities: Looking Beyond Technology, Emerald Publishing Limited, Bingley, pp. 129-132. https://doi.org/10.1108/978-1-80043-602-220211008

Publisher

:

Emerald Publishing Limited

Copyright © 2022 Shenja van der Graaf, Le Anh Nguyen Long and Carina Veeckman


INDEX

Note: Page numbers followed by “n” indicate notes.

6C Framework
, 9, 27, 38, 40, 46, 97

Accountability
, 74

Administrative culture
, 75

Agenda for Sustainable Development (2030)
, 65

‘Amai’ project
, 48

Behavioural barriers
, 71

Biased participation
, 22

Boosting mechanism
, 7

Brainwriting
, 47

‘Broadcast Yourself’ (YouTube’s motto)
, 16

Challenges of co-creation
, 65

inclusive practices
, 68–70

organisational context in PSOs
, 65–68

stakeholder engagement
, 70–72

Changeability of value
, 85

Cities
, 2–3

Citizen centred, collaborative, collective capital, creative, context, culture framework (6C framework)
, 38–41

Citizens
, 11, 19, 25

Citizenship
, 5, 11

City governance
, 14

Co-creation
, 2, 4, 13, (see also Value co-creation)

diffusion
, 54–55

exploration
, 47–50

flowchart
, 44–55

ideation
, 50–52

implementation
, 53–54

inputs and throughputs
, 24

mindset
, 26

model
, 15

musings
, 20–26

in perspective
, 14–17

for public administrations
, 3

in public sector
, 57

Co-Creation Readiness Compass
, 75, 83, 86–94

Co-design
, 16

Co-production
, 16

Competing Values Framework (CVF)
, 77–78

Customer satisfaction
, 17

Data fetishization
, 3

Data requirements
, 52

Datafication
, 3, 5

Datafied cities
, 5

Democratic inclusion
, 68

Democratisation, co-creation for
, 60–62

Design Kit of IDEO. org
, 44

Design research
, 31

Design Thinking
, 35–36

Design Thinking for Public Excellence
, 45

Design Thinking Foundation
, 45

Design-Driven Innovation
, 35–38

Diffusion phase for co-creation
, 54–55

Digital technologies
, 57–58

DigitalGov’s User Experience Program
, 44

Double Diamond model
, 37, 44

Duncker Diagram
, 47

ECIM project
, 54

Ecosystems
, 2

Equity
, 74

Exploration, Experimentation, Evaluation (three E’s)
, 35

Exploration phase for co-creation
, 47

problem validation
, 50

scoping and problematisation
, 47–48

stakeholder mapping
, 48–49

‘Explore Porto’ application
, 68

Fairness
, 74

FormIT methodology
, 45

Frame your Design Challenge
, 47

Functional requirements
, 52

General Data Protection Regulation (GDPR)
, 7, 91

‘Hackable City’ project
, 69–70

Idea assessment and selection
, 51–52

Idea generation
, 50–51

Ideation phase for co-creation
, 50

idea assessment and selection
, 51–52

idea generation
, 50–51

imec. livinglabs
, 49

Impartiality
, 74

Implementation phase for co-creation
, 53–54

Inclusive practices
, 68–70

Information and communication technologies (ICTs)
, 2–3, 5, 66

Innovation process
, 16, 58

Instagram
, 13

Issy-les-Moulineaux city
, 59–60

Lead users method
, 50

Leadership
, 87

Learning in co-creation
, 24

Legitimacy
, 90

Leipzig Leadership Model
, 87

Living Labs
, 34–35

methodologies
, 45

Loyalty
, 74

‘Luchtpijp’ initiative
, 64–65

Marketing
, 31

Mis-communication
, 28

Multi-stakeholder

orchestration
, 88

participation
, 35

Multi-stakeholderism
, 88

Municipality of Porto
, 67

Needs assessments
, 50

New Public Governance
, 76

New Public Management reforms
, 74–76

Non-functional requirements
, 52

Open innovation approach
, 37

Openness
, 40–41

Opportunities of co-creation
, 58

democratisation
, 60–62

public sector innovation
, 58–60

resilient communities
, 63–65

Organisational culture
, 65, 73

in public sector
, 75–80

Organisational Culture Assessment Instrument (OCAI)
, 79

Organisations
, 16

Organisations in transition
, 73

Co-Creation Readiness Compass
, 86–94

public value co-creation as assemblage
, 83–86

public value turn
, 80–83

strategic management and organisational culture in public sector
, 75–80

Participation
, 3, 5

processes of
, 13

society
, 6, 12

Participatory activities
, 12

Participatory democracy
, 61

Participatory design
, 16

Participatory governance processes
, 20

Participatory trajectory
, 13

Participatory turn
, 12

Passivity to self-governance
, 20

Peak co-creation
, 20

Performance requirements
, 52

Platform economies
, 3

PoliVisu project
, 61–62

Porto Digital Association
, 67–68

Private organisations
, 2

Problem Canvas
, 47

Problem validation
, 50

Problematisation
, 47–48

Public administration
, 90–91

Public managers
, 81

Public organisations
, 2

Public sector innovation, co-creation for
, 58–60

Public sector organisations
, 28, 73

benefit
, 32

value co-creation in
, 17–20

Public sector reforms
, 11

Public sector transformation
, 21

Public service organisations (PSOs)
, 14, 19, 26, 43

co-creation and organisational context in
, 65–68

size and complexity
, 21

Public value

co-creation as assemblage
, 83–86

theory
, 82–83

turn
, 80–83

Public Value Scorecard (PVSC)
, 87

Public Value Toolkit (PVT)
, 87

Quadruple Helix
, 34

Quasi-experimental approach
, 45

Reference zones
, 10n1

Requirements
, 52

Resilience
, 64

Resilient communities, co-creation for
, 63–65

Rights
, 6

SavingFood project
, 52

Science of muddling through
, 76

Scoping
, 47–48

Sequencing
, 33

Service Design
, 30–33

Service Design toolkit
, 44

Service Manual
, 44

Service-dominant logic (SDL)
, 85

Smart city
, 4–8

Social capital
, 63

Spatial justice
, 21

Stakeholder (see also Multi-stakeholder)

engagement
, 70–72

mapping
, 48–49

Strategic management in public sector
, 75–80

Strategy implementation
, 76–77

Strategy Map, The
, 47

Temporary roadblocks for safer school environment
, 62

Toolkits
, 16–17

Transformation
, 20–21

Transformative co-creation
, 22

Transparency
, 40–41

Trial and error processes
, 59

Triple Helix
, 34

U4IoT project
, 45

Value co-creation
, 15, 43

challenges with design principles
, 28

co-creation flowchart
, 44–55

Design-Driven Innovation
, 35–38

Living Labs
, 34–35

in public sector organisations
, 17–20

Service Design
, 30–33

Value networks
, 73

Value orientation
, 40–41

Value Proposition Canvas
, 50

Vision for public value co-creation
, 71–72

Web 2.0
, 12

World Café method
, 51