Index
Shenja van der Graaf
(University of Twente, The Netherlands)
Le Anh Nguyen Long
(University of Twente, The Netherlands)
Carina Veeckman
(imec-SMIT, Vrije Universiteit Brussel, Belgium)
Co-creation and Smart Cities: Looking Beyond Technology
ISBN: 978-1-80043-603-9, eISBN: 978-1-80043-602-2
Publication date: 15 November 2021
This content is currently only available as a PDF
Citation
van der Graaf, S., Nguyen Long, L.A. and Veeckman, C. (2021), "Index", Co-creation and Smart Cities: Looking Beyond Technology, Emerald Publishing Limited, Leeds, pp. 129-132. https://doi.org/10.1108/978-1-80043-602-220211008
Publisher
:Emerald Publishing Limited
Copyright © 2022 Shenja van der Graaf, Le Anh Nguyen Long and Carina Veeckman
INDEX
Note: Page numbers followed by “n” indicate notes.
6C Framework
, 9, 27, 38, 40, 46, 97
Accountability
, 74
Administrative culture
, 75
Agenda for Sustainable Development (2030)
, 65
‘Amai’ project
, 48
Behavioural barriers
, 71
Biased participation
, 22
Boosting mechanism
, 7
Brainwriting
, 47
‘Broadcast Yourself’ (YouTube’s motto)
, 16
Challenges of co-creation
, 65
inclusive practices
, 68–70
organisational context in PSOs
, 65–68
stakeholder engagement
, 70–72
Changeability of value
, 85
Cities
, 2–3
Citizen centred, collaborative, collective capital, creative, context, culture framework (6C framework)
, 38–41
Citizens
, 11, 19, 25
Citizenship
, 5, 11
City governance
, 14
Co-creation
, 2, 4, 13, (see also Value co-creation)
diffusion
, 54–55
exploration
, 47–50
flowchart
, 44–55
ideation
, 50–52
implementation
, 53–54
inputs and throughputs
, 24
mindset
, 26
model
, 15
musings
, 20–26
in perspective
, 14–17
for public administrations
, 3
in public sector
, 57
Co-Creation Readiness Compass
, 75, 83, 86–94
Co-design
, 16
Co-production
, 16
Competing Values Framework (CVF)
, 77–78
Customer satisfaction
, 17
Data fetishization
, 3
Data requirements
, 52
Datafication
, 3, 5
Datafied cities
, 5
Democratic inclusion
, 68
Democratisation, co-creation for
, 60–62
Design Kit of IDEO. org
, 44
Design research
, 31
Design Thinking
, 35–36
Design Thinking for Public Excellence
, 45
Design Thinking Foundation
, 45
Design-Driven Innovation
, 35–38
Diffusion phase for co-creation
, 54–55
Digital technologies
, 57–58
DigitalGov’s User Experience Program
, 44
Double Diamond model
, 37, 44
Duncker Diagram
, 47
ECIM project
, 54
Ecosystems
, 2
Equity
, 74
Exploration, Experimentation, Evaluation (three E’s)
, 35
Exploration phase for co-creation
, 47
problem validation
, 50
scoping and problematisation
, 47–48
stakeholder mapping
, 48–49
‘Explore Porto’ application
, 68
Fairness
, 74
FormIT methodology
, 45
Frame your Design Challenge
, 47
Functional requirements
, 52
General Data Protection Regulation (GDPR)
, 7, 91
‘Hackable City’ project
, 69–70
Idea assessment and selection
, 51–52
Idea generation
, 50–51
Ideation phase for co-creation
, 50
idea assessment and selection
, 51–52
idea generation
, 50–51
imec. livinglabs
, 49
Impartiality
, 74
Implementation phase for co-creation
, 53–54
Inclusive practices
, 68–70
Information and communication technologies (ICTs)
, 2–3, 5, 66
Innovation process
, 16, 58
Instagram
, 13
Issy-les-Moulineaux city
, 59–60
Lead users method
, 50
Leadership
, 87
Learning in co-creation
, 24
Legitimacy
, 90
Leipzig Leadership Model
, 87
Living Labs
, 34–35
methodologies
, 45
Loyalty
, 74
‘Luchtpijp’ initiative
, 64–65
Marketing
, 31
Mis-communication
, 28
Multi-stakeholder
orchestration
, 88
participation
, 35
Multi-stakeholderism
, 88
Municipality of Porto
, 67
Needs assessments
, 50
New Public Governance
, 76
New Public Management reforms
, 74–76
Non-functional requirements
, 52
Open innovation approach
, 37
Openness
, 40–41
Opportunities of co-creation
, 58
democratisation
, 60–62
public sector innovation
, 58–60
resilient communities
, 63–65
Organisational culture
, 65, 73
in public sector
, 75–80
Organisational Culture Assessment Instrument (OCAI)
, 79
Organisations
, 16
Organisations in transition
, 73
Co-Creation Readiness Compass
, 86–94
public value co-creation as assemblage
, 83–86
public value turn
, 80–83
strategic management and organisational culture in public sector
, 75–80
Participation
, 3, 5
processes of
, 13
society
, 6, 12
Participatory activities
, 12
Participatory democracy
, 61
Participatory design
, 16
Participatory governance processes
, 20
Participatory trajectory
, 13
Participatory turn
, 12
Passivity to self-governance
, 20
Peak co-creation
, 20
Performance requirements
, 52
Platform economies
, 3
PoliVisu project
, 61–62
Porto Digital Association
, 67–68
Private organisations
, 2
Problem Canvas
, 47
Problem validation
, 50
Problematisation
, 47–48
Public administration
, 90–91
Public managers
, 81
Public organisations
, 2
Public sector innovation, co-creation for
, 58–60
Public sector organisations
, 28, 73
benefit
, 32
value co-creation in
, 17–20
Public sector reforms
, 11
Public sector transformation
, 21
Public service organisations (PSOs)
, 14, 19, 26, 43
co-creation and organisational context in
, 65–68
size and complexity
, 21
Public value
co-creation as assemblage
, 83–86
theory
, 82–83
turn
, 80–83
Public Value Scorecard (PVSC)
, 87
Public Value Toolkit (PVT)
, 87
Quadruple Helix
, 34
Quasi-experimental approach
, 45
Reference zones
, 10n1
Requirements
, 52
Resilience
, 64
Resilient communities, co-creation for
, 63–65
Rights
, 6
SavingFood project
, 52
Science of muddling through
, 76
Scoping
, 47–48
Sequencing
, 33
Service Design
, 30–33
Service Design toolkit
, 44
Service Manual
, 44
Service-dominant logic (SDL)
, 85
Smart city
, 4–8
Social capital
, 63
Spatial justice
, 21
Stakeholder (see also Multi-stakeholder)
engagement
, 70–72
mapping
, 48–49
Strategic management in public sector
, 75–80
Strategy implementation
, 76–77
Strategy Map, The
, 47
Temporary roadblocks for safer school environment
, 62
Toolkits
, 16–17
Transformation
, 20–21
Transformative co-creation
, 22
Transparency
, 40–41
Trial and error processes
, 59
Triple Helix
, 34
U4IoT project
, 45
Value co-creation
, 15, 43
challenges with design principles
, 28
co-creation flowchart
, 44–55
Design-Driven Innovation
, 35–38
Living Labs
, 34–35
in public sector organisations
, 17–20
Service Design
, 30–33
Value networks
, 73
Value orientation
, 40–41
Value Proposition Canvas
, 50
Vision for public value co-creation
, 71–72
Web 2.0
, 12
World Café method
, 51
- Prelims
- Chapter 1: Introduction
- Chapter 2: Co-Creation and the City
- Chapter 3: Design Principles for Co-Creating in and with Cities
- Chapter 4: Tools and Methods for Value Co-Creation
- Chapter 5: Co-Creation in Cities: A Set of Testimonials
- Chapter 6: Organisations in Transition
- Afterword
- References
- Index