Index
Ahmad Rasmi Albattat
(Management and Science University, Malaysia)
Ahmad Puad Mat Som
(Universiti Sultan Zainal Abidin, Malaysia)
Disaster Planning and Preparedness in the Hotel Industry
ISBN: 978-1-78769-938-0, eISBN: 978-1-78769-937-3
Publication date: 4 February 2019
This content is currently only available as a PDF
Citation
Albattat, A.R. and Mat Som, A.P. (2019), "Index", Disaster Planning and Preparedness in the Hotel Industry, Emerald Publishing Limited, Leeds, pp. 113-120. https://doi.org/10.1108/978-1-78769-937-320191005
Publisher
:Emerald Publishing Limited
Copyright © 2019 Emerald Publishing Limited
INDEX
Accidents
, 12, 44–47
Action
, 14
‘All hazards’ model
, 32–33
Ambiguous authority
, 39–40
Amman bombing (2005)
, 4, 48–49, 55, 79
on hotels
, 58–61
Arab level of GDCD
, 44
Arab Revolution (2010)
, 4, 88
Arab Spring Revolution (2011)
, 48, 55, 57–58, 79
Armed conflict
, 4
Army
, 65
Arsons
, 4
Assessment
in disaster planning
, 14
hazard assessment by Jordanian HCCD
, 46–47
un-integrated performance
, 42
Awareness
, 44, 67, 82–83, 86, 89
public
, 46–47, 86
of security and public safety
, 73
security
, 43
situational
, 39, 41
Bali bombing (2002)
, 4
Bifurcation
, 19–20
Bird flu (2001)
, 4, 13
Business disasters
, 13
Butterfly effect
, 18–19
Canadian Dictionary (1998)
, 9
Catastrophic events
, 7
Central Intelligence Department (CID)
, 64, 83
Chaos, command and control (Triple C’s)
, 26
Chaos and rumour
, 42
Chaos theory
, 18, 55
bifurcation and cosmology
, 19–20
edge of chaos
, 18–19
self-organisation and strange attractors
, 20–21
Chernobyl reactor meltdown
, 11
Civil Defence
, 65, 75, 83
Civil defence law (1999)
, 46
Climate change
, 10
Cobra disaster (type)
, 12–13
Cogent factor
, 85
Communication
, 38–39, 41–42, 87
Community
, 11–12
Compensatory Disaster Management
, 23
Conceptual contribution
, 89
Consumer Price Index
, 53
Continuity
, 26
Continuous planning
, 86
Cooperation
, 26
Coordination
, 26, 35, 39, 41
Cosmology
, 19–21
Counterterrorism
, 40–41
Crew Resource Management (CRM)
, 41
Crises
, 8–10, 19, 31, 57, 70, 83–84, 86
Crisis Management Team (CMT)
, 63
Crisis Response Plan (CRP)
, 63
Crisis Response Team (CRT)
, 63
Critical Incident Stress Debriefing (CISD)
, 43
Dead Sea Rift Valley
, 44
Decision-making
, 39, 41, 87
Dirty twelve
, 38
ambiguous authority
, 39–40
chaos and rumour
, 42
in charge
, 40
counterterrorism vs. hazards response
, 40–41
disaster mental health professionals
, 43
lack of efficient communication
, 38–39
lack of training
, 41
learning lessons
, 41
personal and community preparedness
, 42–43
poor coordination plans
, 39
social factors
, 42
un-integrated performance assessment
, 42
Disaster management
, 7
barriers
, 36
chaos theory
, 18–21
disaster and emergency management in Jordan
, 43–47
disaster preparation, proactive and reactive responses
, 23–24
disasters and emergencies affecting Jordan
, 48–54
dozen failures in planning
, 38–43
economic barriers and facilitators
, 37
emergency organizations collaboration
, 35–36
emergency planning and preparedness in hotel industry
, 24–29
emergency preparedness framework for hotels
, 15
four-phase emergency management
, 18
hazard mitigation as central planning function
, 31–32
hospitality disasters and impacts on industries
, 16–17
Hyogo disaster reduction framework
, 21–23
inclusive management in emergency planning
, 33–34
individual perception barriers and facilitators
, 38
institutional barriers and facilitators
, 37–38
models and theories
, 13
planning for ‘all hazards’
, 32–33
preparedness
, 29–31
4Rs
, 14
social barriers
, 37
Disaster risk reduction (DRR)
, 22
Disasters
, 1, 2, 4, 8–12, 19–20, 84
affecting Jordanian hotels
, 55–63, 79–80
combat plans
, 81
disaster-linked events
, 3
diverse range of
, 91
effects on hotel industry
, 55
evolution
, 7–8
impact in disaster planning
, 14
management
, 73–74, 84, 91–92
mental health professionals
, 43
planning constraints
, 84–86
planning procedures
, 82
preparation
, 23–24
preparedness model
, 24
prevention
, 87
typology
, 12–13
Disruptions
, 7, 18–19
Dominant model
, 26
Double Tourist Plan (DTP)
, 35–36
Earthquakes
, 4, 7
Economics
, 2, 9
barriers and facilitators
, 37
global economic crisis
, 88
El Nino events
, 7
Emergency
, 9, 65–66, 91–92
affecting Jordanian hotels
, 55–63, 79–80
disaster and
, 10–11
and disaster management
, 86
diverse range of
, 91
effects on hotel industry
, 55
organizations collaboration
, 35–36
phase of disaster life cycle
, 19
planning constraints
, 84–86
planning in hotel industry
, 24–29
planning procedures
, 82
preparedness framework for hotels
, 15
preparedness in hotel industry
, 24–29
prevention
, 87
Emergency management
, 1, 3, 7, 19–20, 73–74
in Jordan
, 43–47
plan
, 38
Emergency Management Accreditation Program (EMAP)
, 41
Emergency planning and preparedness
, 2, 87
constraints
, 69–72
before emergency
, 81–82
during emergency
, 82–83
after emergency
, 83–84
in hotel industry
, 24–29
Employees
, 82, 86–87
lack of knowledge
, 85
Epidemics
, 4
European Environmental Agency (EEA)
, 9
Evaluation phase
, 2
External disasters
, 79
External hazards
, 3
Facilitators
economic barriers and
, 37
institutional barriers and
, 37–38
Famines
, 7
Faux pas
, 12
Federal Emergency Management Agency (1983)
, 9
Financial assistance
, 87
Financial constraints
, 85
First Gulf War (1980–1988)
, 58–59
Five-star hotels
, 63
Floods
, 7
flash
, 4
water
, 79
Food and Drug Administration
, 75
Formulation phase
, 2
Four-star hotel respondent
, 67
General Directorate of Civil Defence (GDCD)
, 44
General Intelligence Department (GID)
, 64, 75, 83
Generalization problem of case study research output
, 92
Geological researchers
, 9
Global financial crisis (2007–2010)
, 49–50, 55–56, 61, 79
Global Platform
, 22–23
Government role in disaster and emergency
, 91
Great Recession
, 49
Greater Amman Municipality
, 65
Gross domestic product (GDP)
, 85
Gulf War (1991)
, 53, 58
H1N1 diseases (periodic disasters)
, 13
Haiti earthquake (2010)
, 7, 40
Hazards
, 1, 88
assessment by Jordanian HCCD
, 46–47
internal
, 3
mitigation
, 31–32, 43–44
response
, 40–41
HCCD
, 46, 63, 83
budget for disaster risk reduction
, 45
guide for hazard assessment by Jordanian
, 46–47
membership
, 47
Hospitality
disaster management
, 28
environment
, 36
industry
, 1, 50, 92
managers
, 27
organizations
, 24
studies
, 9
Hotel disaster and emergency planning and preparedness
, 63
during emergency
, 65–66
post emergency
, 67–69
standard procedures and regulations
, 63–65
Hotel industry
, 4
disasters and emergencies effects on
, 55
emergency planning and preparedness in
, 24–29
Hotel industry disaster
, 80
emergency planning and preparedness after emergency
, 83–84
emergency planning and preparedness before emergency
, 81–82
emergency planning and preparedness during emergency
, 82–83
Hotels
, 2
for future emergencies
, 74–78
learning lessons for hotels future emergencies
, 87
restoring hotels from emergency
, 84
Human-induced disaster
, 22
Human-induced emergencies
, 56, 88
Human-made disasters
, 3, 59
Human-made emergencies
, 80
Hurricane Katrina (2005)
, 4, 28
Hyogo Declaration
, 22
Hyogo disaster reduction framework
, 21–23
Hyogo’s framework of action
, 81
Implementation phase
, 2
In-house training courses
, 82
Inclusive management
, 73
in emergency planning
, 33–34
Indian Ocean earthquake (2004)
, 7
Individual perception barriers and facilitators
, 38
Informational way
, 34
Institutional barriers and facilitators
, 37–38
Integrated emergency management system (IEMS)
, 1
Inter-agency collaboration
, 73
Interagency communications
, 87
InterContinental hotel fire outbreak (1992)
, 79
InterContinental Hotel Group (IHG)
, 63
Internal hazards
, 3
International Association of Emergency Managers (IAEM)
, 41
International Civil Defence Directory of General Directorate of Civil Defence
, 44
International Committee of Red Cross (ICRC)
, 23
International level of GDCD
, 44
International networking and collaboration
, 92
International tourism receipts
, 4
Internet
, 48
Intra-agency collaboration
, 73
Iraq wars (1980, 1991, 2003)
, 4, 53–55, 59, 79
Iraq–Iran War (1980–1988)
, 58
Isolated incidents in hotels
, 62–63
Job description
, 92
Jordan
, 4
Amman Bombings (2005)
, 48–49
Arab spring revolution
, 48
disaster and emergency management in
, 43
disasters and emergencies affecting
, 48
GDCD
, 44
global financial crisis
, 49–50
hazard assessment by Jordanian HCCD
, 46–47
HCCD budget for disaster risk reduction
, 45
inflation rate
, 53
Iraq wars (1980, 1991, 2003)
, 53–54
Libyan Patient’s profile (2012)
, 52
natural disasters
, 50–52
as safe destination
, 80
September 11 terrorist attack
, 54
Jordan Hotel Association
, 63–64, 75
Jordan Meteorological Department
, 81
Jordan Tourism Board
, 74
Jordanian Dinars (JD)
, 52
Jordanian hospitality industry
, 2, 5
Jordanian hotels, disasters and emergencies affecting
, 55, 79–80
Amman Bombings in 2005 on hotels
, 58–61
Arab Spring Revolution and regional political disturbances
, 57–58
global financial crisis
, 56
isolated incidents in hotels
, 62–63
natural disasters on hotels
, 61–62
September 11 and global financial crisis
, 61
Jordan–Iraq trade relationship
, 53
Kashmir earthquake (2005)
, 7
Leadership
, 34, 41
Libyan Patient’s profile (2012)
, 52
Libyan profile
, 88
Local level of GDCD
, 44
London bombing (2005)
, 4
Lower-rated star hotels
, 63
Management
, 84–87
Managers’ role in disasters and emergencies
, 86–87
Marketing
activities
, 84
strategies
, 87
Media
, 42, 45–46, 73
coverage of disasters
, 50
relation
, 74, 87
Medical science
, 2
Meteorological Department
, 81
Methodological contribution
, 89–90
Michigan Emergency Management Division
, 9
Middle East revolution
, 85
Ministry of Environment and Natural Resources
, 81
Ministry of Labour
, 75
Ministry of Tourism
, 65, 74–75, 83
Mobilization
, 14
National Platforms
, 22–23
Natural disasters
, 1, 3, 22, 50–52, 56, 79
on hotels
, 61–62
Natural emergency
, 88
Natural science
, 9
Non-government organizations (NGOs)
, 45, 47, 65, 73–74, 81, 87–88, 91–92
Non-structural mitigation
, 32
Okeechobee Hurricane (1928)
, 42
Organizational culture of training, retraining and learning
, 90–91
Periodic disasters
, 13
Personal and community preparedness
, 42–43
Plan Safety Standard (PSS)
, 63
Planned evaluation
, 86
Policy contribution
, 89
Policymakers
, 90
Political disturbances
, 79
Political science
, 2, 9
Post emergency
, 67–69
Post-crisis reflective process
, 19
Post-emergency stage
, 83–84
Practitioners
, 3–4, 36, 41
Pre-emergency plans
, 81
Pre-event planning
, 87
Precursors
, 14
Preparedness
, 29–31
cycle
, 25
disaster preparedness model
, 24
level of government and non-government organizations
, 92
model
, 24
personal and community
, 42–43
see also Emergency planning and preparedness; Hotel disaster and emergency planning and preparedness
Prevention, Planning, Response, Recovery approach (PPRR approach)
, 32
Preventive planning
, 87
Proactive management
, 85
Proactive response
, 23–24
Proactive strategies
, 1–2
Problem-solving model
, 26
Prospective Disaster Management
, 23
Public awareness enhancement
, 86
Push-and-pull effect
, 39–40
Python disaster (type)
, 12–13
Radio communication frequency interference
, 39
Reactive response
, 23–24
Reactive strategies
, 1–2
Reassessment
, 14
Reconstruction
, 14
Recovery
, 14
in disaster planning
, 14
model
, 24
Reduction, readiness, response and recovery (4Rs)
, 14
Regional political disturbances
, 57–58
Research time dimension
, 92
Researchers
, 36
Respondents
, 85
Response model
, 24
Review
, 14
Revolutionary enthusiasm
, 48
Risk
, 1, 3, 88
assessment model
, 36
management processes
, 29
Rumour
, 42
Second Gulf War (1990)
, 58–59
Second Iraqi War (2003)
, 58
Self-organisation
, 18, 20–21
September 11 terrorist attack (2001)
, 54–55, 61
Severe acute respiratory syndrome (SARS)
, 4, 13, 27
Sichuan earthquake in China (2008)
, 7
Situational awareness
, 39, 41
Snow storm (2013)
, 79
Social barriers
, 37
Social factors
, 42
chaos and rumour
, 42
disaster mental health professionals
, 43
personal and community preparedness
, 42–43
Social science
, 2
SOWT analysis
, 66
Spring Revolution
, 83
Stakeholders
, 40, 89
stakeholder-derived objectives
, 25
tourism
, 50–51, 81
ultimate cooperation and collaboration
, 91
Strange attractors
, 20–21
Structural mitigation
, 32
Tahrir Square
, 48
Terrorism
, 12
Terrorist
attacks
, 1, 4, 88
bombings
, 11
Tourism
, 80, 85
disaster management model
, 14–15
industry
, 2, 14, 50
stakeholders
, 50–51, 81
Training
, 82, 84
and education
, 85
Transgressions
, 12
Trauma
, 9
Tsunami (2004)
, 4, 7
Asian tsunami
, 39–40
Tunisian revolt
, 48
Un-integrated performance assessment
, 42
UNESCO
, 44
United Nations (UN)
, 27–28
United Nations Development Programme
, 4
Upgrading security systems
, 84
Vulnerability
, 3–4, 15, 23, 32, 45
to hazards
, 1
of tourism industry
, 88
Warning in disaster planning
, 14
Water floods
, 79
World Conference on Disaster Reduction (2005)
, 22
World Trade Centre
, 61
Yokohama Conference (1994)
, 22