Index

Ahmad Rasmi Albattat (Management and Science University, Malaysia)
Ahmad Puad Mat Som (Universiti Sultan Zainal Abidin, Malaysia)

Disaster Planning and Preparedness in the Hotel Industry

ISBN: 978-1-78769-938-0, eISBN: 978-1-78769-937-3

Publication date: 4 February 2019

This content is currently only available as a PDF

Citation

Albattat, A.R. and Mat Som, A.P. (2019), "Index", Disaster Planning and Preparedness in the Hotel Industry, Emerald Publishing Limited, Leeds, pp. 113-120. https://doi.org/10.1108/978-1-78769-937-320191005

Publisher

:

Emerald Publishing Limited

Copyright © 2019 Emerald Publishing Limited


INDEX

Accidents
, 12, 44–47

Action
, 14

‘All hazards’ model
, 32–33

Ambiguous authority
, 39–40

Amman bombing (2005)
, 4, 48–49, 55, 79

on hotels
, 58–61

Arab level of GDCD
, 44

Arab Revolution (2010)
, 4, 88

Arab Spring Revolution (2011)
, 48, 55, 57–58, 79

Armed conflict
, 4

Army
, 65

Arsons
, 4

Assessment

in disaster planning
, 14

hazard assessment by Jordanian HCCD
, 46–47

un-integrated performance
, 42

Awareness
, 44, 67, 82–83, 86, 89

public
, 46–47, 86

of security and public safety
, 73

security
, 43

situational
, 39, 41

Bali bombing (2002)
, 4

Bifurcation
, 19–20

Bird flu (2001)
, 4, 13

Business disasters
, 13

Butterfly effect
, 18–19

Canadian Dictionary (1998)
, 9

Catastrophic events
, 7

Central Intelligence Department (CID)
, 64, 83

Chaos, command and control (Triple C’s)
, 26

Chaos and rumour
, 42

Chaos theory
, 18, 55

bifurcation and cosmology
, 19–20

edge of chaos
, 18–19

self-organisation and strange attractors
, 20–21

Chernobyl reactor meltdown
, 11

Civil Defence
, 65, 75, 83

Civil defence law (1999)
, 46

Climate change
, 10

Cobra disaster (type)
, 12–13

Cogent factor
, 85

Communication
, 38–39, 41–42, 87

Community
, 11–12

Compensatory Disaster Management
, 23

Conceptual contribution
, 89

Consumer Price Index
, 53

Continuity
, 26

Continuous planning
, 86

Cooperation
, 26

Coordination
, 26, 35, 39, 41

Cosmology
, 19–21

Counterterrorism
, 40–41

Crew Resource Management (CRM)
, 41

Crises
, 8–10, 19, 31, 57, 70, 83–84, 86

Crisis Management Team (CMT)
, 63

Crisis Response Plan (CRP)
, 63

Crisis Response Team (CRT)
, 63

Critical Incident Stress Debriefing (CISD)
, 43

Dead Sea Rift Valley
, 44

Decision-making
, 39, 41, 87

Dirty twelve
, 38

ambiguous authority
, 39–40

chaos and rumour
, 42

in charge
, 40

counterterrorism vs. hazards response
, 40–41

disaster mental health professionals
, 43

lack of efficient communication
, 38–39

lack of training
, 41

learning lessons
, 41

personal and community preparedness
, 42–43

poor coordination plans
, 39

social factors
, 42

un-integrated performance assessment
, 42

Disaster management
, 7

barriers
, 36

chaos theory
, 18–21

disaster and emergency management in Jordan
, 43–47

disaster preparation, proactive and reactive responses
, 23–24

disasters and emergencies affecting Jordan
, 48–54

dozen failures in planning
, 38–43

economic barriers and facilitators
, 37

emergency organizations collaboration
, 35–36

emergency planning and preparedness in hotel industry
, 24–29

emergency preparedness framework for hotels
, 15

four-phase emergency management
, 18

hazard mitigation as central planning function
, 31–32

hospitality disasters and impacts on industries
, 16–17

Hyogo disaster reduction framework
, 21–23

inclusive management in emergency planning
, 33–34

individual perception barriers and facilitators
, 38

institutional barriers and facilitators
, 37–38

models and theories
, 13

planning for ‘all hazards’
, 32–33

preparedness
, 29–31

4Rs
, 14

social barriers
, 37

Disaster risk reduction (DRR)
, 22

Disasters
, 1, 2, 4, 8–12, 19–20, 84

affecting Jordanian hotels
, 55–63, 79–80

combat plans
, 81

disaster-linked events
, 3

diverse range of
, 91

effects on hotel industry
, 55

evolution
, 7–8

impact in disaster planning
, 14

management
, 73–74, 84, 91–92

mental health professionals
, 43

planning constraints
, 84–86

planning procedures
, 82

preparation
, 23–24

preparedness model
, 24

prevention
, 87

typology
, 12–13

Disruptions
, 7, 18–19

Dominant model
, 26

Double Tourist Plan (DTP)
, 35–36

Earthquakes
, 4, 7

Economics
, 2, 9

barriers and facilitators
, 37

global economic crisis
, 88

El Nino events
, 7

Emergency
, 9, 65–66, 91–92

affecting Jordanian hotels
, 55–63, 79–80

disaster and
, 10–11

and disaster management
, 86

diverse range of
, 91

effects on hotel industry
, 55

organizations collaboration
, 35–36

phase of disaster life cycle
, 19

planning constraints
, 84–86

planning in hotel industry
, 24–29

planning procedures
, 82

preparedness framework for hotels
, 15

preparedness in hotel industry
, 24–29

prevention
, 87

Emergency management
, 1, 3, 7, 19–20, 73–74

in Jordan
, 43–47

plan
, 38

Emergency Management Accreditation Program (EMAP)
, 41

Emergency planning and preparedness
, 2, 87

constraints
, 69–72

before emergency
, 81–82

during emergency
, 82–83

after emergency
, 83–84

in hotel industry
, 24–29

Employees
, 82, 86–87

lack of knowledge
, 85

Epidemics
, 4

European Environmental Agency (EEA)
, 9

Evaluation phase
, 2

External disasters
, 79

External hazards
, 3

Facilitators

economic barriers and
, 37

institutional barriers and
, 37–38

Famines
, 7

Faux pas
, 12

Federal Emergency Management Agency (1983)
, 9

Financial assistance
, 87

Financial constraints
, 85

First Gulf War (1980–1988)
, 58–59

Five-star hotels
, 63

Floods
, 7

flash
, 4

water
, 79

Food and Drug Administration
, 75

Formulation phase
, 2

Four-star hotel respondent
, 67

General Directorate of Civil Defence (GDCD)
, 44

General Intelligence Department (GID)
, 64, 75, 83

Generalization problem of case study research output
, 92

Geological researchers
, 9

Global financial crisis (2007–2010)
, 49–50, 55–56, 61, 79

Global Platform
, 22–23

Government role in disaster and emergency
, 91

Great Recession
, 49

Greater Amman Municipality
, 65

Gross domestic product (GDP)
, 85

Gulf War (1991)
, 53, 58

H1N1 diseases (periodic disasters)
, 13

Haiti earthquake (2010)
, 7, 40

Hazards
, 1, 88

assessment by Jordanian HCCD
, 46–47

internal
, 3

mitigation
, 31–32, 43–44

response
, 40–41

HCCD
, 46, 63, 83

budget for disaster risk reduction
, 45

guide for hazard assessment by Jordanian
, 46–47

membership
, 47

Hospitality

disaster management
, 28

environment
, 36

industry
, 1, 50, 92

managers
, 27

organizations
, 24

studies
, 9

Hotel disaster and emergency planning and preparedness
, 63

during emergency
, 65–66

post emergency
, 67–69

standard procedures and regulations
, 63–65

Hotel industry
, 4

disasters and emergencies effects on
, 55

emergency planning and preparedness in
, 24–29

Hotel industry disaster
, 80

emergency planning and preparedness after emergency
, 83–84

emergency planning and preparedness before emergency
, 81–82

emergency planning and preparedness during emergency
, 82–83

Hotels
, 2

for future emergencies
, 74–78

learning lessons for hotels future emergencies
, 87

restoring hotels from emergency
, 84

Human-induced disaster
, 22

Human-induced emergencies
, 56, 88

Human-made disasters
, 3, 59

Human-made emergencies
, 80

Hurricane Katrina (2005)
, 4, 28

Hyogo Declaration
, 22

Hyogo disaster reduction framework
, 21–23

Hyogo’s framework of action
, 81

Implementation phase
, 2

In-house training courses
, 82

Inclusive management
, 73

in emergency planning
, 33–34

Indian Ocean earthquake (2004)
, 7

Individual perception barriers and facilitators
, 38

Informational way
, 34

Institutional barriers and facilitators
, 37–38

Integrated emergency management system (IEMS)
, 1

Inter-agency collaboration
, 73

Interagency communications
, 87

InterContinental hotel fire outbreak (1992)
, 79

InterContinental Hotel Group (IHG)
, 63

Internal hazards
, 3

International Association of Emergency Managers (IAEM)
, 41

International Civil Defence Directory of General Directorate of Civil Defence
, 44

International Committee of Red Cross (ICRC)
, 23

International level of GDCD
, 44

International networking and collaboration
, 92

International tourism receipts
, 4

Internet
, 48

Intra-agency collaboration
, 73

Iraq wars (1980, 1991, 2003)
, 4, 53–55, 59, 79

Iraq–Iran War (1980–1988)
, 58

Isolated incidents in hotels
, 62–63

Job description
, 92

Jordan
, 4

Amman Bombings (2005)
, 48–49

Arab spring revolution
, 48

disaster and emergency management in
, 43

disasters and emergencies affecting
, 48

GDCD
, 44

global financial crisis
, 49–50

hazard assessment by Jordanian HCCD
, 46–47

HCCD budget for disaster risk reduction
, 45

inflation rate
, 53

Iraq wars (1980, 1991, 2003)
, 53–54

Libyan Patient’s profile (2012)
, 52

natural disasters
, 50–52

as safe destination
, 80

September 11 terrorist attack
, 54

Jordan Hotel Association
, 63–64, 75

Jordan Meteorological Department
, 81

Jordan Tourism Board
, 74

Jordanian Dinars (JD)
, 52

Jordanian hospitality industry
, 2, 5

Jordanian hotels, disasters and emergencies affecting
, 55, 79–80

Amman Bombings in 2005 on hotels
, 58–61

Arab Spring Revolution and regional political disturbances
, 57–58

global financial crisis
, 56

isolated incidents in hotels
, 62–63

natural disasters on hotels
, 61–62

September 11 and global financial crisis
, 61

Jordan–Iraq trade relationship
, 53

Kashmir earthquake (2005)
, 7

Leadership
, 34, 41

Libyan Patient’s profile (2012)
, 52

Libyan profile
, 88

Local level of GDCD
, 44

London bombing (2005)
, 4

Lower-rated star hotels
, 63

Management
, 84–87

Managers’ role in disasters and emergencies
, 86–87

Marketing

activities
, 84

strategies
, 87

Media
, 42, 45–46, 73

coverage of disasters
, 50

relation
, 74, 87

Medical science
, 2

Meteorological Department
, 81

Methodological contribution
, 89–90

Michigan Emergency Management Division
, 9

Middle East revolution
, 85

Ministry of Environment and Natural Resources
, 81

Ministry of Labour
, 75

Ministry of Tourism
, 65, 74–75, 83

Mobilization
, 14

National Platforms
, 22–23

Natural disasters
, 1, 3, 22, 50–52, 56, 79

on hotels
, 61–62

Natural emergency
, 88

Natural science
, 9

Non-government organizations (NGOs)
, 45, 47, 65, 73–74, 81, 87–88, 91–92

Non-structural mitigation
, 32

Okeechobee Hurricane (1928)
, 42

Organizational culture of training, retraining and learning
, 90–91

Periodic disasters
, 13

Personal and community preparedness
, 42–43

Plan Safety Standard (PSS)
, 63

Planned evaluation
, 86

Policy contribution
, 89

Policymakers
, 90

Political disturbances
, 79

Political science
, 2, 9

Post emergency
, 67–69

Post-crisis reflective process
, 19

Post-emergency stage
, 83–84

Practitioners
, 3–4, 36, 41

Pre-emergency plans
, 81

Pre-event planning
, 87

Precursors
, 14

Preparedness
, 29–31

cycle
, 25

disaster preparedness model
, 24

level of government and non-government organizations
, 92

model
, 24

personal and community
, 42–43

see also Emergency planning and preparedness; Hotel disaster and emergency planning and preparedness

Prevention, Planning, Response, Recovery approach (PPRR approach)
, 32

Preventive planning
, 87

Proactive management
, 85

Proactive response
, 23–24

Proactive strategies
, 1–2

Problem-solving model
, 26

Prospective Disaster Management
, 23

Public awareness enhancement
, 86

Push-and-pull effect
, 39–40

Python disaster (type)
, 12–13

Radio communication frequency interference
, 39

Reactive response
, 23–24

Reactive strategies
, 1–2

Reassessment
, 14

Reconstruction
, 14

Recovery
, 14

in disaster planning
, 14

model
, 24

Reduction, readiness, response and recovery (4Rs)
, 14

Regional political disturbances
, 57–58

Research time dimension
, 92

Researchers
, 36

Respondents
, 85

Response model
, 24

Review
, 14

Revolutionary enthusiasm
, 48

Risk
, 1, 3, 88

assessment model
, 36

management processes
, 29

Rumour
, 42

Second Gulf War (1990)
, 58–59

Second Iraqi War (2003)
, 58

Self-organisation
, 18, 20–21

September 11 terrorist attack (2001)
, 54–55, 61

Severe acute respiratory syndrome (SARS)
, 4, 13, 27

Sichuan earthquake in China (2008)
, 7

Situational awareness
, 39, 41

Snow storm (2013)
, 79

Social barriers
, 37

Social factors
, 42

chaos and rumour
, 42

disaster mental health professionals
, 43

personal and community preparedness
, 42–43

Social science
, 2

SOWT analysis
, 66

Spring Revolution
, 83

Stakeholders
, 40, 89

stakeholder-derived objectives
, 25

tourism
, 50–51, 81

ultimate cooperation and collaboration
, 91

Strange attractors
, 20–21

Structural mitigation
, 32

Tahrir Square
, 48

Terrorism
, 12

Terrorist

attacks
, 1, 4, 88

bombings
, 11

Tourism
, 80, 85

disaster management model
, 14–15

industry
, 2, 14, 50

stakeholders
, 50–51, 81

Training
, 82, 84

and education
, 85

Transgressions
, 12

Trauma
, 9

Tsunami (2004)
, 4, 7

Asian tsunami
, 39–40

Tunisian revolt
, 48

Un-integrated performance assessment
, 42

UNESCO
, 44

United Nations (UN)
, 27–28

United Nations Development Programme
, 4

Upgrading security systems
, 84

Vulnerability
, 3–4, 15, 23, 32, 45

to hazards
, 1

of tourism industry
, 88

Warning in disaster planning
, 14

Water floods
, 79

World Conference on Disaster Reduction (2005)
, 22

World Trade Centre
, 61

Yokohama Conference (1994)
, 22