Originality/value: Museum management has been always receiving the attention of managers, policymakers, scholars, among others. Insights of how technology enhances heritage preservation and the improvement of museum services throughout numerous examples can direct them to increase knowledge and adopt these practices.
Virto, N.R. and López, M.F.B. (2019), "Robots, Artificial Intelligence, and Service Automation to the Core: Remastering Experiences at Museums", Ivanov, S. and Webster, C. (Ed.) Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality, Emerald Publishing Limited, pp. 239-253. https://doi.org/10.1108/978-1-78756-687-320191018Download as .RIS
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