Quality awards and performance: is there a relationship?
Abstract
Purpose
The aim of this paper is to determine whether firms that have received quality awards (understood as an indicator of the implementation of quality systems) obtain higher profitability than those that have not.
Design/methodology/approach
The study was performed on a sample of Spanish firms that received TQM prizes at the national or regional level between 1997 and 2003 and a sample of control firms for drawing comparisons.
Findings
The work suggests that pioneer firms that applied this innovation are those that achieved profitability, especially when the model resembles in cases where the EFQM model.
Practical implications
The study may provide firms and institutions with some useful guidelines for the planning of future actions to promote the adoption of these management systems.
Originality/value
The paper analyses whether the results are influenced by factors such as the time when the award is achieved, the sector to which the firm belongs, or the nature of the award.
Keywords
Citation
Corredor, P. and Goñi, S. (2010), "Quality awards and performance: is there a relationship?", The TQM Journal, Vol. 22 No. 5, pp. 529-538. https://doi.org/10.1108/17542731011072865
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited