An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 14 September 2012
Abstract
Purpose
The purpose of this paper is to evaluate the contributions of ISO 9000 initiatives towards improving manufacturing performance in the Indian manufacturing industry.
Design/methodology/approach
In this study, 96 manufacturing organizations have been extensively surveyed, to ascertain contributions made by ISO 9000 initiatives in the Indian manufacturing industries towards realizing manufacturing performance improvements. The correlations between various ISO 9000 implementation issues and manufacturing performance improvements have been evaluated and validated by employing various statistical tools.
Findings
The research focuses on the significant contributions of ISO 9000 implementation success factors like top management contributions, continuous improvement practices and ISO 9000 implementation initiatives, towards affecting improvements in manufacturing performance in the Indian industry. The inter‐relationships between various ISO 9000 implementation success factors with the manufacturing performance improvement parameters have been evaluated, to efficiently manage the ISO 9000 implementation program to realize organizational objectives of growth and sustainability.
Research limitations/implications
The study establishes that focused ISO 9000 implementation over a reasonable time period can strategically contribute towards realization of significant manufacturing performance enhancements.
Practical implications
The study stresses the need for improving the coordination between manufacturing function and other organizational quality improvement initiatives in the organizations, to establish manufacturing as a competitive strategy for meeting the challenges of highly competitive environments.
Social implications
The findings suggest that effective ISO 9000 initiatives can significantly contribute towards realization of strategic manufacturing performance improvements for competing in the highly dynamic global marketplace. These interrelationships can be used to understand the effect of various ISO 9000 success factors towards realization of organization objectives of growth and sustainability.
Originality/value
The study highlights the strong potential of ISO 9000 implementation initiatives in affecting organizational performance improvements. The achievements of Indian manufacturing organizations through proactive ISO 9000 initiatives have been evaluated and critical ISO 9000 success factors identified for enhancing the effectiveness of ISO 9000 implementation programs in the Indian context.
Keywords
Citation
Jain, S.K. and Singh Ahuja, I. (2012), "An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance", International Journal of Productivity and Performance Management, Vol. 61 No. 7, pp. 778-804. https://doi.org/10.1108/17410401211263863
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited