The implications of the new ISO 9000:2000 standards for certified organizations

Katerina D. Gotzamani (Department of Business Administration, University of Macedonia, Thessaloniki, Greece)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Publication date: 1 December 2005

Abstract

Purpose

To exploit the main implications of the revised series of quality assurance standards ISO 9000:2000 for the certified organisations. The paper aims to identify the anticipated benefits of the changes in the series, as well as the main barriers and pitfalls that may deprive organisations of these benefits.

Design/methodology/approach

The paper combines the ideas and views of different authors and studies in this subject and organises them accordingly, based on the author's previous experience and empirical studies on ISO 9000 implementation, in order to fully describe the subject for the reader.

Findings

The paper finds that although the revised series of standards may offer important benefits to the certified organisations in areas which were previously considered to be the weak areas of the standards, there are still important dilemmas regarding the degree to which companies will be able to overcome a number of barriers and implementation pitfalls.

Research limitations/implications

The paper is not based on official empirical research, since it is still too early to empirically test the results of the new standard to the certified organisations. However, this would be the focus of a future survey.

Practical implications

The paper offers important information to certified organisations, regarding the main benefits of the new ISO 9000:2000 series and the barriers that they will have to overcome in order to realise them.

Originality/value

The paper is the first one to bring all these ideas regarding the new standard's implementation together, offering a complete, comprehensive review of the new standard, and raising important questions that will have to be answered through further research.

Keywords

Citation

Gotzamani, K. (2005), "The implications of the new ISO 9000:2000 standards for certified organizations", International Journal of Productivity and Performance Management, Vol. 54 No. 8, pp. 645-657. https://doi.org/10.1108/17410400510627507

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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