Developing balanced scorecards in local authorities: a comparison of experience
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 1 October 2004
Abstract
Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors’ experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.
Keywords
Citation
Wisniewski, M. and Ólafsson, S. (2004), "Developing balanced scorecards in local authorities: a comparison of experience", International Journal of Productivity and Performance Management, Vol. 53 No. 7, pp. 602-610. https://doi.org/10.1108/17410400410561222
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited