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Developing balanced scorecards in local authorities: a comparison of experience

Mik Wisniewski (Department of Management Science, Strathclyde Business School, Glasgow, UK)
Snjólfur Ólafsson (Faculty of Economics and Business Administration, University of Iceland, Reykjavik, Iceland)

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 1 October 2004

Abstract

Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors’ experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.

Keywords

Citation

Wisniewski, M. and Ólafsson, S. (2004), "Developing balanced scorecards in local authorities: a comparison of experience", International Journal of Productivity and Performance Management, Vol. 53 No. 7, pp. 602-610. https://doi.org/10.1108/17410400410561222

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited