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Web service business transformation: collaborative commerce opportunities in SMEs

Richard Vidgen (Centre for Information Management, School of Management, University of Bath, Claverton Down, Bath, UK)
Diane Francis (Centre for Information Management, School of Management, University of Bath, Claverton Down, Bath, UK)
Philip Powell (Centre for Information Management, School of Management, University of Bath, Claverton Down, Bath, UK)
Maria Woerndl (Centre for Information Management, School of Management, University of Bath, Claverton Down, Bath, UK)

Journal of Enterprise Information Management

ISSN: 1741-0398

Article publication date: 1 October 2004

Abstract

Web‐based technologies are becoming an important way for small and medium‐sized enterprises (SMEs) to acquire information systems capabilities to support business transformation. This paper investigates the business, technology, and IS drivers for component‐based applications. Web service technology is identified as a key driver for SMEs to gain operational and strategic benefit from net‐sourced information systems. The role of Web services in SMEs is explored through application of Venkatraman's business transformation model. The Web‐service transformation model is applied to a case study of a SME that is adopting Web service technology. The case identifies the potential benefits for SMEs of Web service technology and considers the factors that enable successful Web service adoption.

Keywords

Citation

Vidgen, R., Francis, D., Powell, P. and Woerndl, M. (2004), "Web service business transformation: collaborative commerce opportunities in SMEs", Journal of Enterprise Information Management, Vol. 17 No. 5, pp. 372-381. https://doi.org/10.1108/17410390410561008

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited