‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development

Susan Nancarrow (Institute of General Practice and Primary Care, University of Sheffield)
Anna Johns (Institute of General Practice and Primary Care, University of Sheffield)
Wesley Vernon (Sheffield South West Primary Care Trust)

Journal of Integrated Care

ISSN: 1476-9018

Publication date: 1 December 2004

Abstract

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.

Keywords

Citation

Nancarrow, S., Johns, A. and Vernon, W. (2004), "‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development", Journal of Integrated Care, Vol. 12 No. 6, pp. 14-21. https://doi.org/10.1108/14769018200400044

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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