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Utilizing employee innovation at Kwik‐Fit Financial Services

Keren Edwards (HR Director, Kwik‐Fit Financial Services)

Strategic HR Review

ISSN: 1475-4398

Article publication date: 1 November 2004



Keren Edwards, HR director at Kwik‐Fit Financial Services, explains how the call centre company has turned its business around through a simple strategy ‐ asking employees what would improve their workplace.



Edwards, K. (2004), "Utilizing employee innovation at Kwik‐Fit Financial Services", Strategic HR Review, Vol. 4 No. 1, pp. 12-13.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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