Utilizing employee innovation at Kwik‐Fit Financial Services
Keren Edwards
(HR Director, Kwik‐Fit Financial Services)
123
Abstract
Keren Edwards, HR director at Kwik‐Fit Financial Services, explains how the call centre company has turned its business around through a simple strategy ‐ asking employees what would improve their workplace.
Keywords
Citation
Edwards, K. (2004), "Utilizing employee innovation at Kwik‐Fit Financial Services", Strategic HR Review, Vol. 4 No. 1, pp. 12-13. https://doi.org/10.1108/14754390480000573
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited