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The measurement of intangible assets in public sector using scaling techniques

Carlos Serrano Cinca (Department of Accounting and Finance, University of Zaragoza, Zaragoza, Spain)
Cecilio Mar Molinero (Institut d'Organitzacio i Control de Sistemes Industrials, Universitat Politecnica de Catalunya, Barcelona, Spain)
Alexandre Bossi Queiroz (Department of Accounting and Finance, União de Negócios e Administração, Belo Horizonte, Brazil)

Journal of Intellectual Capital

ISSN: 1469-1930

Article publication date: 1 June 2003



This paper discusses the identification and measurement of intangible assets in the public sector. A discussion of intellectual capital theory identifies and classifies a number of intangible assets of relevance to the public sector. Multidimensional scaling and related multivariate techniques are proposed for their detection and quantification. The methodology is illustrated with a case study: the provision of council services through the Internet by Spanish municipalities. The technique identifies three intangible assets related to external structural capital: service, image and transparency. Five strategic groups reveal the different objectives, strategic use of the Internet, and actions taken by the various Spanish councils.



Serrano Cinca, C., Mar Molinero, C. and Bossi Queiroz, A. (2003), "The measurement of intangible assets in public sector using scaling techniques", Journal of Intellectual Capital, Vol. 4 No. 2, pp. 249-275.




Copyright © 2003, MCB UP Limited

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