Human interaction: the critical source of intangible value

David O'Donnell (The Intellectual Capital Research Institute of Ireland, Ballyagran, Ireland)
Philip O'Regan (University of Limerick, National Technological Park, Limerick, Ireland)
Brian Coates (University of Limerick, National Technological Park, Limerick, Ireland)
Tom Kennedy (University of Limerick, National Technological Park, Limerick, Ireland)
Brian Keary (University of Limerick, National Technological Park, Limerick, Ireland)
Gerry Berkery (Eglinton Group, Limerick, Ireland)

Journal of Intellectual Capital

ISSN: 1469-1930

Publication date: 1 March 2003

Abstract

In this theoretical, empirical and occasionally speculative paper we argue that human interaction is the critical source of intangible value in the intellectual age. This argument is supported with some perceptual evidence on the dimensions of intellectual capital (IC) from the Irish ICT sector. Key findings are that almost two thirds of organizational value is perceived to be intellectual and that half of this IC value is perceived to stem directly from the people dimension. Drawing on the system/lifeworld distinction in Habermas’ Theory of Communicative Action we claim that the dominant tenets of market and hierarchy are changing in both nature and scope in an increasingly knowing‐intensive economy. We argue strongly that these tenets must be complemented with ideas of community and lifeworld that place human interaction at the center of a more enlightened economic and social equation.

Keywords

Citation

O'Donnell, D., O'Regan, P., Coates, B., Kennedy, T., Keary, B. and Berkery, G. (2003), "Human interaction: the critical source of intangible value", Journal of Intellectual Capital, Vol. 4 No. 1, pp. 82-99. https://doi.org/10.1108/14691930310455405

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 2003, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.