Area activity analysis (AAA): a key 1990s tool put on the back burner
Abstract
Purpose
The purpose of this paper is to align accountability and responsibility of each level of the organization and to establish internal and external customer supplier relationships and performance criteria.
Design/methodology/approach
Major processes within each natural work team are analyzed to establish efficiency and effectiveness requirements.
Findings
Major improvement in employee morale and internal customer satisfaction.
Research limitations/implications
Comprehensive complete implementation limited to only a few organizations. Conceptual approach widely accepted.
Practical implications
The paper establishes individual performance indicators for every natural work team within the organization.
Social implications
The paper provides each worker with a understanding of the natural work team's customer and the activities within the natural work team.
Originality/value
The paper shows that through the establishment of individual performance indicators, the natural work teams are allowed to focus on high payback improvements.
Keywords
Citation
Harrington, H.J. (2012), "Area activity analysis (AAA): a key 1990s tool put on the back burner", Business Process Management Journal, Vol. 18 No. 4, pp. 644-654. https://doi.org/10.1108/14637151211253774
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited