Organizational routine breach response and knowledge management
Abstract
Purpose
The purpose of this paper is to propose the organizational knowledge effects of organization routine breach response.
Design/methodology/approach
The paper reviews the routines and knowledge management literatures and applies them to the concept of organizational routine breach.
Findings
It is found that three types of organizational routine breach response affect the explicit and tacit knowledge contained within routines differently. These differences can influence organizational performance in positive and negative ways.
Research limitations/implications
Future research can be based on an enhanced understanding of the knowledge effects stemming from breaches in organizational routines.
Practical implications
Managers can use an enhanced understanding of the knowledge effects of organizational routine breach to increase their ability to manage organizational routines and the knowledge contained in them.
Originality/value
This paper links the organizational routines literature with the knowledge management literature to identify the effects of various responses to organization routine breach on organizational knowledge. This integration enables researchers and managers to better understand the implications of routine breach on organizational knowledge and performance.
Keywords
Citation
Bloodgood, J.M. (2012), "Organizational routine breach response and knowledge management", Business Process Management Journal, Vol. 18 No. 3, pp. 376-399. https://doi.org/10.1108/14637151211232605
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited