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A framework for the impact of IT on organizational performance

Tim Jacks (Department of Information Systems and Operations Management, University of North Carolina at Greensboro, Greensboro, North Carolina, USA)
Prashant Palvia (Department of Information Systems and Operations Management, University of North Carolina at Greensboro, Greensboro, North Carolina, USA)
Richard Schilhavy (Department of Information Systems and Operations Management, University of North Carolina at Greensboro, Greensboro, North Carolina, USA)
Lei Wang (Operations and Information Management Department, University of Connecticut, Storrs, Connecticut, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 13 September 2011

Abstract

Purpose

Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm‐level impacts of IT, and how those firm‐level impacts can be measured. The purpose of this study is to investigate the multitude of organization‐level studies of the impact of IT.

Design/methodology/approach

Meta‐analysis of IS literature from 2001‐2009.

Findings

The findings are synthesized into an overarching framework of the impact of IT at the organization level. The framework categorizes measures of the impact of IT into productivity, profitability, and intangible benefits, while the antecedents of IT impact are categorized into IT resources, IT capabilities, IT/business alignment and external factors.

Originality/value

The research framework proposed provides a comprehensive snapshot of IS studies on organizational performance.

Keywords

Citation

Jacks, T., Palvia, P., Schilhavy, R. and Wang, L. (2011), "A framework for the impact of IT on organizational performance", Business Process Management Journal, Vol. 17 No. 5, pp. 846-870. https://doi.org/10.1108/14637151111166213

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited