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Business process management in a Brazilian public research centre

Odemilson Fernando Sentanin (Embrapa Agricultural Instrumentation Research Centre, Embrapa Brazilian Agricultural Research Corporation, São Carlos, Brazil)
Fernando César Almada Santos (Production Engineering Department, Engineering School of São Carlos, University of São Paulo, São Carlos, Brazil)
Charbel José Chiappetta Jabbour (Engineering School of São Carlos, University of São Paulo, São Carlos, Brazil)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 25 July 2008




The purpose of this paper is to analyse how a Brazilian public research centre implemented business process management (BPM) highlighting the challenges of change that have to be dealt with in the stage developed by this organisation.


The first author of this paper accompanied the implementation of BPM in the research centre for 33 months in order to analyse documents and reports and have interviews with various managers and employees.


The studied organisation developed an intermediate stage towards BPM. The progressive approach favours a better understanding of the challenges that have to be overcome in order to improve BPM in an organisation. Thus, the BPM approach can be effectively assimilated and practised by the centre's staff.

Research limitations/implications

The depth of the analysis carried out in the case study make more structured research possible.


The challenges of implementing BPM in a Brazilian public research centre are investigated. This case study is based on a theoretical, empirical and maturity level approach. Thus, a particular case of implementing BPM which took place in a very specific context, not explored in the literature, is presented to the community interested in BPM.



Fernando Sentanin, O., César Almada Santos, F. and José Chiappetta Jabbour, C. (2008), "Business process management in a Brazilian public research centre", Business Process Management Journal, Vol. 14 No. 4, pp. 483-496.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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