This paper presents a case study of the use of business‐process simulation within the context of a business‐process‐reengineering approach to change. The process‐based change methodology provides context to the simulation technique in that it connects the aims of a business‐process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.
Greasley, A. (2003), "Using business‐process simulation within a business‐process reengineering approach", Business Process Management Journal, Vol. 9 No. 4, pp. 408-420. https://doi.org/10.1108/14637150310484481Download as .RIS
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