Management of environmental scanning processes in large companies in Thailand

Chittipa Ngamkroeckjoti (Asian Institute of Technology, Thailand)
Lalit M. Johri (Asian Institute of Technology, Thailand)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 1 October 2000


A study of ABB, Shell and CP Group of companies in Thailand found that the scope and management of environmental scanning activities within organizations evolve continuously as a result of volatility of the environment and the diverse nature of businesses. In the case of ABB and Shell the respective regional head office along with global head quarter participate actively in the process of environmental scanning in order to make strategic choices and grant approvals for operating budgets and new investments. The regional head quarter, in the case of ABB and Shell, plays the intervening role as information and capital resource provider whereas the country offices collect specific information at the industry and market levels and use it for implementing specific programs. In the case the of CP Group, the president and several vice presidents at the head office in Thailand play the bulk of the role in environmental scanning. All companies use business performance indicators to review the scope and the management of their environmental scanning practices.



Ngamkroeckjoti, C. and Johri, L.M. (2000), "Management of environmental scanning processes in large companies in Thailand", Business Process Management Journal, Vol. 6 No. 4, pp. 331-341.

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Copyright © 2000, MCB UP Limited

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