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Redesigning check‐processing operations using animated computer simulation

Rohit Verma (DePaul University, Chicago, Illinois, USA)
Gerald D. Gibbs (First Chicago NBD Corporation, Chicago, Illinois, USA)
Richard J. Gilgan (First Chicago NBD Corporation, Chicago, Illinois, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 1 March 2000

Abstract

This paper describes the steps taken by a major commercial bank in the USA to redesign a critical function within its check‐processing operation. Animated simulation models of the current and new process were developed to understand the relationship between process parameters, waiting times, and productivity measures. We describe the animated simulation modeling approach in detail, present sample results and provide directions for further use of such an approach in banking.

Keywords

Citation

Verma, R., Gibbs, G.D. and Gilgan, R.J. (2000), "Redesigning check‐processing operations using animated computer simulation", Business Process Management Journal, Vol. 6 No. 1, pp. 54-64. https://doi.org/10.1108/14637150010313348

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited