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Measuring and benchmarking intellectual capital

Bernard Marr (Centre for Business Performance, Cranfield School of Management, Cranfield, UK)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 December 2004

Abstract

The importance of intellectual capital (IC), as a prime value driver in today's knowledge‐based economy, is undisputed. Benchmarking is seen as a tool for identifying, understanding, and adopting best practices in order to increase operational performance. The paper explores techniques of benchmarking the operational management of IC. The research is based on a longitudinal action and case research in an R&D organization. The failure to benchmark IC management practices between two seemingly identical subsidiaries has implications for the measurement and benchmarking of IC. The research concludes that it is critical to understand the context, organizational epistemology and value‐creation pathways before organizations start any attempt to compare or benchmark IC.

Keywords

Citation

Marr, B. (2004), "Measuring and benchmarking intellectual capital", Benchmarking: An International Journal, Vol. 11 No. 6, pp. 559-570. https://doi.org/10.1108/14635770410566474

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited