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Quest 123: a benchmarking system for technology assessment at NASA

Madjid Tavana (La Salle University, Philadelphia, Pennsylvania, USA)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 1 August 2004



Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in three labs: Quest 1, 2, and 3. The Mission Control Center Systems (MCCS) architecture team, a multidisciplinary group of MCC experts and scientists is chartered to redefine the next generation of MCCS by developing a systematic process to assess and certify new technologies. Quest 123 is a benchmarking tool that was successfully implemented at the Johnson Space Center to assess and certify new technology initiatives for each lab before final deployment to the MCC. Quest 123 integrates the analytic hierarchy process with an additive multi‐criteria decision‐making model into a dynamic benchmarking framework.



Tavana, M. (2004), "Quest 123: a benchmarking system for technology assessment at NASA", Benchmarking: An International Journal, Vol. 11 No. 4, pp. 370-384.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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