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Developing a performance measurement audit template – a benchmarking study

J. Bauer (Dr Joachim Bauer is a visiting research Fellow at Leeds University Business School. He works for the European Centre for Business Excellence, the research and teaching division of Oakland Consulting based in Leeds.)
S.J. Tanner (Stephen Tanner is Executive Director of the European Centre for Business Excellence which has a strategic partnership with Leeds University Business School, as well as working with many other business schools across the world.)
A. Neely (Professor Andy Neely is Deputy Director of AIM, the Advanced Institute for Management Research, Chairman of the Centre for Business Performance at Cranfield School of Management and Managing Director of The Performance Practice.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 December 2004

2962

Abstract

Benchmarking is a powerful tool that, when applied properly, provides an organization with invaluable insights to support the achievement of their objectives. This paper describes how the results of a consortium benchmarking study on performance measurement were used to develop an audit template. A recognized benchmarking methodology was used consisting of five phases: plan, collect, analyze, adapt and review. The resulting performance measurement audit template can be used as a basis to examine and improve performance measurement in organizations.

Keywords

Citation

Bauer, J., Tanner, S.J. and Neely, A. (2004), "Developing a performance measurement audit template – a benchmarking study", Measuring Business Excellence, Vol. 8 No. 4, pp. 17-25. https://doi.org/10.1108/13683040410569370

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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