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Key ingredients for the effective implementation of Six Sigma program

Jiju Antony (Jiju Antony and Ricardo Banuelas are both at the Warwick Manufacturing Group, University of Warwick, Coventry, UK.)
Ricardo Banuelas (Jiju Antony and Ricardo Banuelas are both at the Warwick Manufacturing Group, University of Warwick, Coventry, UK.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 December 2002

Abstract

Six Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer satisfaction and productivity. The concept of implementing Six Sigma processes was pioneered at Motorola in the 1980s and the objective was to reduce the number of defects to as low as 3.4 parts per million opportunities. For the effective implementation of Six Sigma projects in organisations, one must understand the critical success factors that will make the application successful. This paper presents the key ingredients, which are essential for Six Sigma implementation. These ingredients are generated from a pilot survey conducted in the UK manufacturing and service organisations.

Keywords

Citation

Antony, J. and Banuelas, R. (2002), "Key ingredients for the effective implementation of Six Sigma program", Measuring Business Excellence, Vol. 6 No. 4, pp. 20-27. https://doi.org/10.1108/13683040210451679

Publisher

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MCB UP Ltd

Copyright © 2002, MCB UP Limited