Knowledge management strategy diagnosis from KM instruments use
Abstract
Purpose
The purpose of this article is to measure knowledge management (KM) implementation and determine KM strategy by assigning KM instruments into KM orientations.
Design/methodology/approach
Information is collected from ten SMEs in Spain and ten in Austria taking part in a KM audit project.
Findings
Results show that instruments can be used to diagnose KM strategy. Besides, some firm's characteristics as industry, national culture, size and age act as contingent factors. Personalisation strategy is predominant probably due to be more feasible in first KM stages.
Research limitations/implications
Besides the increase of cases, business strategy could be introduced to explore relationships with KM instruments and strategy.
Practical implications
This study helps management to auto‐diagnosis its KM implementation and strategy
Originality/value
Instead of sophisticated measures, KM strategy is revealed considering knowledge instruments use.
Keywords
Citation
Meroño‐Cerdan, A.L., Lopez‐Nicolas, C. and Sabater‐Sánchez, R. (2007), "Knowledge management strategy diagnosis from KM instruments use", Journal of Knowledge Management, Vol. 11 No. 2, pp. 60-72. https://doi.org/10.1108/13673270710738915
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited