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Narrative and social tacit knowledge

Charlotte Linde (Charlotte Linde is a Senior Research Scientist at NASA Ames Research Center, Moffett Field, CA, USA.)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 June 2001



This paper discusses the role of narrative in the expression and transmission of social knowledge as a specific type of tacit knowledge. Narrative is a central mechanism by which social knowledge is conveyed. Narrative provides a bridge between the tacit and the explicit, allowing tacit social knowledge to be demonstrated and learned, without the need to propositionalize it. Institutions can best maintain their stock of stories by providing occasions on which they can be told. Archival systems such as databases, lessons learned systems, and video records are less effective, particularly when they attempt to store records or transcripts of oral stories. However, they can be improved by attention to key design dimensions, including appropriate allocation of the effort required from system administrators and users, and attention to translation between genres.



Linde, C. (2001), "Narrative and social tacit knowledge", Journal of Knowledge Management, Vol. 5 No. 2, pp. 160-171.




Copyright © 2001, MCB UP Limited

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