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Network Map: visualizing telecommunications service

Jeff Kenyon (Jeff Kenyon is a Senior Engineer at US WEST Information Technologies Inc., Colorado, USA.)
Peter Briggs (Peter Briggsis an Engagement Manager, at US WEST Information Technologies Inc., Colorado, USA.)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 1 March 2000



In order to propose an evolutionary path for a large business’ telecommunications service, one needs a synoptic view of that customer’s existing services suitable for systemic analysis. Only with such a view can a telecommunications provider enter into a truly consultative relation with large customers. The Network Map application provides such a view by displaying service information contained in a conventional relational database through a Hyperbolic Tree viewer.



Kenyon, J. and Briggs, P. (2000), "Network Map: visualizing telecommunications service", Journal of Knowledge Management, Vol. 4 No. 1, pp. 56-64.




Copyright © 2000, MCB UP Limited

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