Commonly, staff support is conceived of in terms of counselling. Centres on counselling as a form of staff support, and questions the idea that it can be realistically offered within work settings. The idea that a short course plus some unsupervised practice might adequately prepare a person to counsel others is rejected. A second issue discussed is: who should undertake psychological staff support within work settings – managers, personnel staff, occupational health‐care staff or external counsellors? Counselling and guidance are distinguished as different forms of staff support which may be combined. Three major areas of guidance are identified – vocational, health and welfare, financial and legal.
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